Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it so good not to wear glasses for distance as l couldn't see people far away they had no eyes. i can play darts with no glasses go shopping see the right sizes etc.,”

Helpful Report

Posted 11 years ago

“The staff were very helpful and reassuring in what was a procedure I was nervous having done. It was much better than anticipated and I have had no problems since , other than occasional dryness of the eyes. The after care has been excellent and I would have no problem in recommending optical express to others.”

Helpful Report

Posted 11 years ago

“every thing so much better should have done it years ago”

Helpful Report

Posted 11 years ago

“To live a life with out glasses and to do all the simple things in life and be able to see what your doing at the same time is a treat ! Also so many activaties to look forward to this summer with out wearing glasses ....................................................................................”

Helpful Report

Posted 11 years ago

“The acutal surgery was easier than I thought. I have had problems with tired and dry eyes however I have been given excellent care and advise on how to deal with this.”

Helpful Report

Posted 11 years ago

“Extremely pleased with the above, quick, palnless & immediate results, three years on my sight is still very good, worth every penny!”

Helpful Report

Posted 11 years ago

“I was considering having laser eye surgery for a long time and I thought now is the time to improve my vision, my eye sight was very bad and now I feel I can do anything without complication. On the day of the surgey I was nervous,but the staff very very helpful and kept me calm and talked me through what was going to happen. During the surgery I could not belive what was happening it all happened so quick and then I was in the recovery room. Only had minor discomfort for an hour after since then everything has been great apart from a little dry eye. 1 month after the surgery I have better than 20/20 Thank you to everyone in Optical Express Renfield Street!”

Helpful Report

Posted 11 years ago

“great choice and well looked after”

Helpful Report

Posted 11 years ago

“surgury great working this computer not so great sorry i dont like computers”

Helpful Report

Posted 11 years ago

“the reason i wanted lens replacement was at work i had to constantly put on and take off my glasses now i can get on with daily tasks with such ease. using the computer to reading my kindle even shoppong is easier as i can just read lables thank you so much for making my life more fun again”

Helpful Report

Posted 11 years ago

“excellent service and attention”

Helpful Report

Posted 11 years ago

“it was an amazing day. I knew everything they were doing. they were all very helpful. I was scared about having it done but the people made me feel better. once I had my eyes done I could see better. the after care was amazing. it is the best thing I have ever had done & I have had it done for 3 years now & I can still see just as good as I did when I had it done.”

Helpful Report

Posted 11 years ago

“Eye Surgery is the best thing I have ever done!! Definately worth the money. I wish I would have done it sooner!! Everyone at Optical Express has been amazing!!”

Helpful Report

Posted 11 years ago

“It has been 2 weeks since I have had laser eye surgery. My eyes had a blood bruise which is now more or less invisible. I have nothing but good things to say about Optical Express, Cardiff. Patient care is phenomenal and nerves were non existent once I spoke to the surgical team. My sister has booked to have her eyes done next month!”

Helpful Report

Posted 11 years ago

“Care taken and consideration given throughout”

Helpful Report

Posted 11 years ago

“I was very satisfied with everything, except not being told about the burning smell of the laser, that was an unpleasant surprise!”

Helpful Report

Posted 11 years ago

“over the moon. thank you.”

Helpful Report

Posted 11 years ago

“I have always been exceptionally squeamish about my eyes and have a particularly strong blink reflex - I haven't been able to wear contact lenses for this reason. As a result, I did find the procedure - whilst short, painless and over very quickly - particularly traumatic. I recognise this won't be the same for everyone. I also worry a little now about the long term risks/effects of this relatively new procedure. That said, the surgery has made a real difference to my life - my vision is much better than the vision that spectacles gave me - I can play sports, go swimming and go out in the rain without having to constantly wipe my glasses. Overall it is great.”

Helpful Report

Posted 11 years ago

“very simple and painless procedure producing good results.. All went to plan and has improved many aspects of life.”

Helpful Report

Posted 11 years ago

“I was amazed at how quick the actual surgery was. I was prepared to expect some pain and discomfort which was described to me as entirely normal. I was, therefore, surprised to find I had no pain at all and only once, did I experience a slightly gritty feeling in my right eye. My eyes did water considerably for a couple of hours, but after a short sleep, that too stopped. I can honestly say, having laser eye surgery was one of the best decisions I have ever made. Thankyou!”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews