Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“My laser eye surgery has completely changed the way I live my life. It has enhanced my abililty to perform on stage as a singer and has made my day to day life easier. I can read the shampoo in the shower - little things really are magic.”

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Posted 11 years ago

“I origianally just wanted to get information about surgery but before i knew i was paying for it! I highly recommend anyone to get this done as my life has improved tenfold. The staff and everyone about optical express are lovely and so friendly. Thank you!”

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Posted 11 years ago

“Optical Express staff were competant and re-assuring at all times. All details, reamafications and possible down sides were clearly explained before and after sugery. I would and already have recommended both laser eye surgary and laser eye surgary at Optical express in Bluewater to friends and family and will continue to do so. Very impressed!”

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Posted 11 years ago

“Was originally worried, seeing reviews. Staff put me at ease. Very satisfied with service and would recommend to anyone!”

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Posted 11 years ago

“It is the best thing I have done and wished I had it done sooner. Loving be able to see again”

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Posted 11 years ago

“After being sceptical about laser surgery I was finally convinced to have it done. What a life changing operation(in a good way!). My vision is near perfect after only a few weeks and I'm told it will get even better. Everything from start to finish was very professional, the staff and surgeon were amazing making me feel totally at ease throughout. I would recommend this procedure to anyone without hesitation. Fantastic!”

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Posted 11 years ago

“Absolutely fantastic best money ever spent”

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Posted 11 years ago

“I am very happy I have had eye laser surgery. I had a longer than expected lead in time due to dry eyes but once I had it done I have not looked back it is amazing to wake up in the morning and be able to see and not to have to worry about contact lenses or glassess anymore. If you are thinking about having it done and you are able to make sure you do it, the procedure is quick and painless!”

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Posted 11 years ago

“I'm extremely pleased that I can see without contact lenses or glasses. I can have nights out and visit friends without worrying about contact lens cases or solution, a great relief.”

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Posted 11 years ago

“I would like to thank laser surgery for giving me my youth back”

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Posted 11 years ago

“1 word - BRILLIANT :)”

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Posted 11 years ago

“Althought i was very apprehensive at first before surgery, 4 hrs after surgery i was able to see without pain at all which was soooo amazing. I have received very good care and after care till now from Optical Express”

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Posted 11 years ago

“I had the agressive surgery but had little trouble overall and would recommend to anyone. Can play sport better, feel much younger and overall would do it again but hopefully won't need too.”

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Posted 11 years ago

“I decided upon Laser Eye Surgery after having problems related to contact lens wear. I had problems with chronic dry eye and corneal neovascularisation and did not want to go back to wearing glasses all the time. I decided upon Optical Express after my friend recommended them after having her Laser Eye Surgery. I found them very helpful and professional, the checks they do prior to surgery were very detailed and rechecked the day of the surgery so even the smallest changes were taken into account. The aftercare was also very good with checks at day 1, week 1, month 1 and 3 after surgery. The staff were so helpful and very knowledgable and the helpline were also there in case of any problems out of hours (although I had none it was very reassuring to know it was there!) Would recommend this to everyone - feel it has made such a difference!”

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Posted 11 years ago

“had been trying for years to have laser surgery with other companys,none of them said it was possible or worth doing,so happy iI walked in to optical express.Would of had this done years ago if I knew it was possible for optical express to carry out this wonderful treatment.”

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Posted 11 years ago

“I feel very lucky to be able to see properly now without the aid of glasses. I had the surgery twice to gain the best results, it was real value for money. It has given me confidence as I was previously wearing varifocals which caused me to fall down the stairs and injure myself. I am delighted to be able to contiue to pursue my love of art and painting, sculpture and dress making with my new and improved eye sight. Thank you!!”

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Posted 11 years ago

“Extremely quick, some discomfort when i got home for a few hours but wore off quickly by the next morning i could see brilliantly.”

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Posted 11 years ago

“Very glad to have had this done, over the moon”

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Posted 11 years ago

“From start to finish, the whole process has been extremely straight forward. My only (minor) complaint would be that I was not fully prepared for the discomfort after the surgery. However, it didn't last long!”

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Posted 11 years ago

“excellent,life is so much better without glasses and the that my son will break them again.well worth the money and the after care is excellent.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews