Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“excellent service first time in manchestermade to feel very welcome”

Helpful Report

Posted 12 years ago

“I've had my surgery 3 months ago exact to the date, and my vision has never been better. Although my eyes are a bit sensitive to light and a little bit dry at times, I feel as though not having to wear contact lenses or glasses again is a relief. I feared that as time went by my vision would become worse, but it stayed pretty much the same since I had the surgery. It was very weird for the first month or so because as soon as I woke up I'd wonder where I put my glasses or when I would come home from work (I work during the night) and think that I had to take my contact lenses, but once I realised I didn't need to wear them anymore I would be so relieved and very happy. I'm extremely satisfied with the result and the staff at Optical Express are very lovely.”

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Posted 12 years ago

“Since having the surgery, riving at night has become a major challenge for me. my eyes pain alot, are very dry despite using the drops and there seems to be a constant glaze obstructing my vision. im also experiencing sticky eyes, where the lid of the eyes stucks to my eyes. Hopfully these issues will settle down allowing me to enjoy being glasses free.”

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Posted 12 years ago

“Very happy with the results.Friendly staff. Overall happy with service and would recommend it to anyone.”

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Posted 12 years ago

“I came to find out about laser surgery as my friends said how easy it was, I came along and although I wanted it doing I couldnt actually imagine having it done. I said to myself if it gets around a certain price I would have it done, well it went below the price I set myself, I thought oops Im going to have to do it now! On the day of the surgery I was very nervous, staff were fab and put me in the first appt so I could get it over and done with! Surgery room was relaxed and staff were kind, made me feel slightly better but still I just wanted it done. I knew it would be quick but I was so relieved that within 5 minutes I was finished, I dont know what I was worrying about, no pain, not really any discomfort apart from myself wriggling around! To sum it up, so pleased I went ahead with it, Im not such a wimp afterall!”

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Posted 12 years ago

“I'm satisfied so far in that my eyesight has improved, still not perfect though but I'm hoping it will improve in the weeks to come. Surgery was quick and painless, recovery was occasionally uncomfortable but no worse than I had been told to expect.”

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Posted 12 years ago

“Having the surgery is probably the best thing i could have done. I can actually see when I wake up in the morning and not have to look around for my glasses which seem to disappear at night. I would definately recommend.”

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Posted 12 years ago

“Im so glad I finally went ahead with the laser surgery. As everyone says I should have done it years ago. The amount Ive spent on contacts ect I could have paid for my laser sugery along time ago and not have to worry. The procedure is a little painful and I found it was uncomfortable for 2 days after, however it was so worth it and I do not regret it one bit.”

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Posted 12 years ago

“I was initially sceptical regarding laser eye surgery and the claims of success and the quality of vision. After my initial consultation and having given it some thought in addition to speaking with some friends who had also undergone the procedure i decided to proceed. The day after surgery my nerar vision was fantastic, but distance vision was blurry. The distance blur persisted beyond the one week appointment but i was reasured during the checkup that it was to be expected and would ijmprove with time. At the two week check-up the distance blur was still present and i was getting quite anxious thinking that my vision was permenantly damaged. Speaking with the consultant and airing my concerns made me feel much better, and i was once again reasured that i should not worry and my symptoms would slowly dissapear. I am typing this now following my one month checkup with fantastiv vision from near to far distance. I still get occasional dry feelings in my eyes following a full day infront of the computer, but this is also subsiding. Overall i am exceedingly satisified with my vision despite the anxiousness during the healing period, i now have better than 20/20 in both eyes, what more could you ask for. Thanks very much Optical Express”

Helpful Report

Posted 12 years ago

“Having done laser eye surgery has changed my life. I could not be any happier with the whole experience and care I have received. The staff and my surgeon were all so lovely and helped me to have a better life. My vision is now better than 20/20!! couldn't be any better!”

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Posted 12 years ago

“having laser surgery has absolutely changer my life, no more glasses, or contacts, brilliant all round for sports, days out, night life, absolutely amazing!!!”

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Posted 12 years ago

“I had been struggling with contact lenses and glasses when riding my motorcycle, glasses steamed up quickly in cold weather and contact lenses would often dry up and pop out. It was becoming very dangerous so I contacted optical express after seeing an advert. I was booked in for my procedure in no time, the staff were excellent and my vision is much better than with my glasses or contact lenses. It feels like my life has switched to high definition in comparison to before. Now I no longer have to worry about riding my motorcycle.”

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Posted 12 years ago

“Laser eye surgery was an excellent decision. Staff here at Optical Express were fantastic. Surgery went perfectly and eyes healed rapidly within a day and a half to 20/16 vision, better than 20/20! Extremely pleased with results! The feeling of waking up in the morning with perfect vision is incredible.”

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Posted 12 years ago

“its the best thing i ever did, should of done it years ago, it was worth the money.”

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Posted 12 years ago

“Extremely satisfied with surgery, Optical Express and the friendly and helpful staff”

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Posted 12 years ago

“Laser eye surgery changed my life! I don't worry about glasses anymore, no more discomfort in my busy lifestyle. My friends are jealous and are planning to do it as well. It was painful at some point, but I would recommend it to anyone. Especially to my closest friends and family, as I know how much they struggle with lenses and glasses. I can now make my dreams come true in becoming the best police officer in the force lol. Thanks to Optical Express for making my life easier and more pleasurable..”

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Posted 12 years ago

“Very happy with the results! It has made life so much easier.”

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Posted 12 years ago

“Its nice to see employees that actually care about your needs, real friendly staff.”

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Posted 12 years ago

“absolutely brilliant, I have recommended it to anyone that will listen”

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Posted 12 years ago

“Before coming in for the surgery I had no worries or hesitations as I had been told how easy and great tthe whole process was at Optical Express. I was surprised at first at the level of discomfort after surgery as no one mentioned that part but after the first day the discomfort faded and my vison was perfect. I feel so much more confident and able to do a lot more that I made excuses for in the past. I am thrilled with the results and would recommend Optical Express to anyone.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews