Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with the outcome. would do it again.”

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Posted 11 years ago

“Delighted with the final result - my only criticism is that the pain after the op was MUCH worse than I'd been lead to expect. I didn't feel prepared for it”

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Posted 11 years ago

“Very impressed by Optical Express. The level of service has been excellent and very professional. My laser eye surgery has surpassed my expectations. Far better than going to the dentist and very quick. I still can't believe that I could see to drive the next day. Amazing!!”

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Posted 11 years ago

“Best money I have ever spent, the staff were so helpful from the time of my initial consultation, the surgery and aftercare. No question was too silly. I would tell anyone that's thinking of getting to surgery to go fot it. I didn't feel a thing and could see perfectly within hours of the surgery.”

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Posted 11 years ago

“Colours now have new shades and lights are much whiter. Can read my phone for the first time in many years without glasses, likewise my kindle, ipad and computer. So nice to go out without needing to constantly put on and take off my glasses. Has just made lide much easier and more pleasant.”

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Posted 11 years ago

“very professional staff, very helpful and answered all questions”

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Posted 11 years ago

“Slightly apprehensive about the lens replacement surgey but it turned out to be much less stressful than anticipated. Very impressed with the almost instant improvements to my vision and very impressed with the helpfulness of staff at the Bristol and Cheltenham branches of Optical Express.”

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Posted 11 years ago

“Needed glasses for most reading. Apart from a little ghosting I CAN NOW READ ANYTHING!”

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Posted 11 years ago

“Staff are very friendly and supportive and I would recommend this to anyone.”

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Posted 11 years ago

“surgery was dealt with professionally, all staff very helpful, procedure for right eye was painless and took very little time, surgery for left eye took longer and was slightly uncomfortable. post surgery left eye has been "sticky" and sometimes dry, artificial light does affect vision when reading documents, newspapers etc, no problems with PC work; reading text on TV; blackberry or ipod; night driving vision has improved although still see halo's round brake lights etc, no longer have problems with oncoming headlights no other asdverse effect and more than pleased with the outcome”

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Posted 11 years ago

“As i am into astronomy being able to see the clarity of the night sky is amazing”

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Posted 11 years ago

“I would highly recommend Optical Express to my family and friends. If it was made more affordable more people would certainly have this procedure done.”

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Posted 11 years ago

“The process was amazing right from the start. I was intially worried as, of course, anyone would be. However, right from the inital visit I was comforted and helped by every member of staff. The surgery itself was incredible, no pain and perfect vision almost right away.”

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Posted 11 years ago

“Excellent service, OE make laser eye surgery as easy as it can be!”

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Posted 11 years ago

“Surgery was not painful but I did experience discomfort afterwards worse than anticipated, however this went away after about a week and my vision is great apart from some dryness and needing to wear sun glasses in the sunshine (not a bad thing). I use the dry eye drops and they really help the dry eyes so it is not a real problem for me. The staff at the surgery centre in nottingham and in derby have been really nice and helpful and I am very pleased with the service i have received.”

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Posted 11 years ago

“I am extremely pleased with the overall service, procedure and aftercare”

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Posted 11 years ago

“Almost no discomfort at all. The surgery was quick and unusual rather than unpleasent. All staff I have found helpful, infromed and attentive. Minimal waiting and plenty of infromation. It was alittle un-nerving, whilst waiting for my op. another customer came out looking frail. Otherwise my experience has been wonderful.”

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Posted 11 years ago

“From day 1 have felt extremely comfortable all me dealings with staff have been extremely friendly.professional and really made me feel like I was important to all of them.I would recommend anyone as my experience has been extremely positive.”

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Posted 11 years ago

“I was very apprehensive before surgery but the experience was nothing to have been worried about. I wish I had utubed the op before and seen how it is done - especially Philip Schofield's surgery for 'This Morning' - easy peasy - a little discomfort but it doesn't hurt at all :)”

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Posted 11 years ago

“The experience was a lot easier than i expected, made easier by optical express. Would recommend to a friend.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews