Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“good service excellent result”

Helpful Report

Posted 11 years ago

“very smooth and well worth the money”

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Posted 11 years ago

“Staff were very helpful and friendly. The surgery was quite weird but over quickly - I had servere discomfort in my eyes for the first hours. I then went to sleep for an hour and sat in the dark for the rest of the day. After that was almost back to normal, with dry eyes for a couple of weeks. My eyes still feel slightly sensitive and dry, but not as much as when I was wearing contacts. My vision now feels like it's too good to be true.”

Helpful Report

Posted 11 years ago

“As someone who has never had contacts or even put an eyedrop in my eye I was quite nervous about the procedure. The staff have been excellent and the procedure was nowhere near as bad I though it would be, my eyes are improving day by day and I am very happy with the service that's been provided.”

Helpful Report

Posted 11 years ago

“such a shame I had to take 12 years to be ready for the surgery. Glad I had it now. Wow!! Defonatley going to enjoy my holiday to Egypt this May. Thank you Opitical Express.”

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Posted 11 years ago

“Very happy with the service. Big change of quality of life. Would definately recomend it!”

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Posted 11 years ago

“The recovery was awful the first 4 x days but improved a lot from the 5th day onwards. My eye sight now is definitely worth it for a few days of pain and an uncomfortable recovery! Thanks Optical Express, I'm more than impressed!”

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Posted 11 years ago

“Difficult few days and no problems since - well worth it - I would do it again if I had to.”

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Posted 11 years ago

“Delighted with the service from optical express they are very professional, friendly and thorough!! Its great not having to wear glasses or lenses!!”

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Posted 11 years ago

“Experience has been great. Treatment was painless. Staff have been very friendly. Other the first week after surgery I couldnt tell I had any treatment. Having vision felt normal.”

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Posted 11 years ago

“its the best things what i ever done and its the best way to spent many and do something to yourself. I recomende this surgery to my friend and all the people who have problem with the vision. Just do this and be happy!!”

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Posted 11 years ago

“encouraging”

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Posted 11 years ago

“Good experience, seen on time every time, looked after well, make comfortable when needed. Staff are knowledgeable and skilled.”

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Posted 11 years ago

“Everything went well and was satisfied with the treatment and aftercare from the Staff. Only the first two days was there discomfort with my eyes , after that everything was better with my vision getting better each day.”

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Posted 11 years ago

“I'm still healing but the results so far are great. The only difficulty I have is using a computer; but this is partly due to me using it more than I should be due to coursework at the moment. My eyes feel so much healthier and I can live an active life without needing to worry.”

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Posted 11 years ago

“Did not want to know in-depth details of the procedure as it may scare me and go cold feet. Procedure was fast”

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Posted 11 years ago

“generally very happy with everything . I realise that time is required for perfection but I do feel that this will be arrived at eventually. The staff have all been helpfull and have given confidence with a potentially scary experience.”

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Posted 11 years ago

“I was very pleased with the experience. Everything was explained in detail and any questions answered. The staff were friendly and very helpful at every step of the way and the surgery itself was quick and virtually painfree. I've experienced some dryness and blurring since but this was explained to me and was expected. Overall, very impressed with Optical Express and the professional service I received.”

Helpful Report

Posted 11 years ago

“no pain following op. new lease of life gained, and extremley happy.”

Helpful Report

Posted 11 years ago

“From start to finish my treatment has been absolutely painless. The staff have been great at all times and have always been happy to help and accomdate my needs. I would definetely recommend this treatment to anyone thinking of getting it. It has improved my quality of life tenfold and i couldnt be happier.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews