Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“So quick, hardly any pain more discomfort. Quite a bad perscription so its taking time to get there. If I'm honest I expected it to be instant vision but hey as the saying goes "good things come to those who wait".”

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Posted 12 years ago

“I put off laser surgery 3 years ago, I wish I had done it then. What a difference it has made to my life, everything is so much easier now that I do not have to rely on my glasses or contact lenses. Altough the procedure is sore for almost one day after the benifits are well worth it.”

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Posted 12 years ago

“The outcome of laser eye surgery is beyond expectation. My quality of sight and life has improved dramatically. The staff were constantly informative and reassuring throughout the very smooth process. A very worthwhile procedure.”

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Posted 12 years ago

“on the day i was extrememly nervous and had to wait a while before my surgery was done but once in the laser room, the procedure itself took no more than around 10 minutes and that included preparation time. i went straight home to bed after the procedure and i felt mild to moderate discomfort for around 2 hours after but once that wore off i felt well enough to get out of bed and the next morning i was up and about as normal. Not wearing glasses is very liberating, i would recommend this procedure to anyone.”

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Posted 12 years ago

“After wearing glasses or contact lenses for more than 40 years it is brilliant to be able to wake up in the morning and be able to see! I can't believe it's taken me this long to get round to laser surgery, and because I had monovision I don't need glasses for reading either yet.”

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Posted 12 years ago

“all the advice and care I have had has been exemplary. The surgeon put me immediately at ease and, although nervous, i always felt in good hands. the aftercare during appointments and when i just drop in has always been attentive and i cannot recommend the team enough.”

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Posted 12 years ago

“I was extremely nervous going to get the laser treatment however always wanted to do it. I eventually went for my consultation in east kilbride and got my surgery done in silverburn. Never looked back so happy I went for it. Much better than expected and WELL worth the money. Life changing as I got this for my wedding.”

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Posted 12 years ago

“This has made a significant impact on my daily life and I am very impressed with the care and support from Optical Express during the consultation through surgery and then with the regular checkups afterwards.”

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Posted 12 years ago

“Absolutely faultless beginning to end.”

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Posted 12 years ago

“The Laser Eye Surgery with OE has done magic. I would bring anyone into OE for Lser eye surgery. My hopes shine bright. I am smoothly set.”

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Posted 12 years ago

“Life without glasses is incredible. I'm at my 6 week point and there is still tiny corrections to happen naturally, but its amazing being able to see without glasses.”

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Posted 12 years ago

“definately worth it...”

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Posted 12 years ago

“wish I had had this procedure done years ago while I was still working, would have made my working life much more comfortable. I was anxious about having the procedure but honestly if you are thinking about laser go ahead I was surprised at how simple and easy it turned out to be, no pain at all - go for it.”

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Posted 12 years ago

“excellent start to finish”

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Posted 12 years ago

“It was a big decision to go ahead with the treatment but it turned out to be 100% the right thing to do. Not having to wear glasses or contact lenses has made a big difference in my day-to-day life and my vision is better than 20/20 without them.”

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Posted 12 years ago

“when i had glasses i couldnt see the difference between shampoo and conditioners in the shower. little things that people who dont wear glasses wont understand, for example putting on make up, snorkelling or being able to walk in the rain without the need for windscreen wipers attached to your glasses. glasses also change the way eyes look, my eyes now look larger and i look forwards instead of towards the ground.”

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Posted 12 years ago

“when coming to optical express i was quite nervous about the whole percdure, the staff were very friendly, helpful and accomadating. When i came to have surgery there was an improvement quite soon after i had it done, and over the following day my vision got better an better. i am amazed at the whole precedure. i would definately recommend having lazer eye surgery it has changed my life for the better”

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Posted 12 years ago

“Before all time had to keep searchiing and looking for my glasses and then would start my daily routine and now i do not have to worry about and just carry on doing my work as all normal people do.”

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Posted 12 years ago

“The people in Stirling who saw me prior to my treatment could have been more customer friendly. Dr McGraw has a very nice manner and put me at ease.”

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Posted 12 years ago

“I admit I am frightened when it comes to eyes and touching them. Since December 2011 I experienced severe headaches. I've tried everything from changing frames to wearing contacts. Nothing helped. A colleague then persuaded me to go to Optical Express. Finally I had my eyes done and I should have done it years ago. One advise, don't hesitate, go for it. It does change your life. Ben.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews