Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Relaxed, easy, no stress. Each step was explained completely. Any questions i had were answer fully. I would definitely recommend someone else for corrective surgery.”

Helpful Report

Posted 11 years ago

“I feel that the surgery was a worthwhile and life changing experience for me as it has made many things much more convenient .As I am a motorcycle rider helmets and glasses have always clashed with each other , often having glasses dictated which helmet choice I had to make but I no longer have to bother with that-the only downside is the loss of nght vision I have experienced due to the surgery but I am hoping through time this will improve along with the "halo effect" I have from lights at night.Overall I would say it was a good experience with the benifits outweighing the downside to the operation.”

Helpful Report

Posted 11 years ago

“Had the start of cataracts so driving at night was really difficult. Was also wearing 2 or 3 different kinds of specs for reading, distance, tv, computer etc, although I did have varifocals for general use. The best thing about the operation is the fact I no longer need glasses - and can now see to apply my make up!.. Everything is much sharper and more colourful”

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Posted 11 years ago

“From start to finish everyone at vision express have been professional and helpful. Explaining each step, what to expect and I felt like they experienced and shared in my happiness at he results”

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Posted 11 years ago

“Laser eye surgery I would recommend to family and friends. It has given me freedom from contact lenses and glasses for long distance. I still have to wear reading glasses but that it down to my age.”

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Posted 11 years ago

“very positive- a little frightening to have eye surgery- but the best decision i have ever made- i have worn glasses for 50 yeras- now the world is clearer, brighter and more colourful- i wish i had done this years ago- thank you optical express”

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Posted 11 years ago

“It is good not to wear contact lenses or worry about doing sports with your glasses or contacts. My eyes were nipping”

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Posted 11 years ago

“no pain straight forward simple operation ..as a patient”

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Posted 11 years ago

“i found the treatment has improved my quailty of life and greatly helped me in my line of work.”

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Posted 11 years ago

“I`m really proud to had eyes surgery, it`s a quick operation and it change my life, perfect vision at the moment.”

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Posted 11 years ago

“From the first time I walked into the clinic I was treated very courteously and promptly. Nothing was ever too much trouble and all of my questions were answered fully and clearly. I would happily recommend Optical Express to any of my friends or family.”

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Posted 11 years ago

“I was a bit apprehensive beforehand but following surgery I am delighted with the results and recovery. The staff have been surperb.”

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Posted 11 years ago

“I am very happy with the result and care I receved”

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Posted 11 years ago

“I initially visited for laser treatment consultation which proved to not be the solution for me. I am eternally grateful to the optician I saw who was open and honest with me in what I would be suitable for. I subsequently plucked up the courage to go for a further consultation at the Bridgewater Hospital and again was encouraged by the optician I saw. I had my treatment in March, first one eye and then a week later the second eye and so far everything is just brilliant. No more glasses, no more contact lenses. My treatment throughout by all the staff involved from sales/admin all the way through to the medical staff has been excellent. I have seem the same optician again at Sheffield for my follow ups and have very happy with the service received. I would not hesitate to recommend this procedure.”

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Posted 11 years ago

“Every one here st the clinic has been great and helped me very much.”

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Posted 11 years ago

“very good all staff so helpfull explained everything to me and very patient, very calm and no pain.only draw back was it time waiting for op.thank you .”

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Posted 11 years ago

“i was always didnt like glasses i went to my native country to get laser treatment i cudnt get it done bcoz i had allergey but that was lucky its made me to come to u guys i feel honoured here i received great care before and after i m enjoying life without glasses thanks to optical express”

Helpful Report

Posted 11 years ago

“I thought surgery will be more complicated and painfull than really was. It is painless and I am verry satisfied with results. Vision is much better than expected. I will recomend Optical Express to my friend.”

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Posted 11 years ago

“absolutely perfect im really happy with the whole experience from start to finish”

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Posted 11 years ago

“Should of had it done years ago”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews