Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the customer interaction of the staff throughout pre and post operative visits. Minor 1/2 hour waits to be seen might annoy less patient people than myself. Surgery is a distant memory due to the ease and comfort that I experienced in store. All side effects and discomfort I experienced where fully expected due to the knowledge imparted by the staff and were therefore easier to overcome. Just wish I had done it earlier in my life.”

Helpful Report

Posted 11 years ago

“glad i choose laser eye surgery has been brilliant,totally changed my eye sight for the better,would recomend it to family and friends”

Helpful Report

Posted 11 years ago

“My experience has been good; I have been well looked after by both the staff and surgeons of Optical Express. I very much enjoyed paying with Vouchers as it meant that Elaine had to count them all one by one! As far as recommendation goes, I wouln't recommend any toher companies for eye surgery apart from optical express as I have heard too many stories of cheap treatment going wrong. Thank you very much!”

Helpful Report

Posted 11 years ago

“Amazed at how quick the procedure took and the recovery took. Still hard to believe”

Helpful Report

Posted 11 years ago

“I am very happy with my sight now,though I am experiencing some glare. The procedure was very fast, though quite uncomfortable for the rest of the day afterwards. I didnt realise my eyes would be so bloodshot for approximatly 2 weeks, which was unpleasant. Otherwise it has been very good.”

Helpful Report

Posted 11 years ago

“good customer service from start to finish”

Helpful Report

Posted 11 years ago

“My distance vision was supposed to be corrected and I would need ready readers. After the first surgery my distance vision wasn't good but I could read. After the enhancement I could see distance and I read without glasses.”

Helpful Report

Posted 11 years ago

“Pre and post care, I have found the experience to be excellent.”

Helpful Report

Posted 11 years ago

“good experience”

Helpful Report

Posted 11 years ago

“My experience was better than expected. I was extremely nervous on the day of the surgery but the staff calmed me down and encouraged me through the treatment. I can now do all of the things I did before but without the hassle of worrying about my contact lenses or glasses causing me any problems.”

Helpful Report

Posted 11 years ago

“the best thing i have ever done.i have had glasses since i was 18 its wonderful to be free”

Helpful Report

Posted 11 years ago

“Great service from all staff members. Efficient processs. Wish i had done it years ago!”

Helpful Report

Posted 11 years ago

“very satisfactory outcome particularly in view of my previous very strong prescription - transfermation has been beyond expectation”

Helpful Report

Posted 11 years ago

“Very pleased. The only time I think about my vision is when I occasionally catch myself reaching for my glasses - which are no longer there!”

Helpful Report

Posted 11 years ago

“I had my treatment done just over a week ago and was genuinely surprised at how quickly I noticed a difference! All staff involved were fantastic and they really help you to feel at ease and are available to answer any questions you may have. A MASSIVE thank you to all involved!”

Helpful Report

Posted 11 years ago

“the whole process from start to now has been positive with everything explained well. the result is great and I can now read without glasses and do not keep having to find them! One thing which I think could have been explained was that I would have to sit closer to my computer screen to see clearly after the operation. I am happy with the results and the quality of care given to me in such a professional manner.”

Helpful Report

Posted 11 years ago

“i kept putting laser eye surgery off as i was scared the staff at optical express were fantastic and put me at ease. the surgery was was so quick and simple and i wish i had done it sooner”

Helpful Report

Posted 11 years ago

“Love not having to wear glasses or contact lenses all the time anymore. Particularly first thing in the morning or when doing anything active like Zumba or swimming. A bit disappointed that one eye is not as clear as the other so overall there is not the 'crispness' I was expecting to my vision, but hopefully this will rectify itself over time or with an enhancement after 3 months. The benefits still outweigh the disappointment though.”

Helpful Report

Posted 11 years ago

“From consultation, to my month check up I have been impressed by the high standard of care each member of staff has provided - consistent throughout the process. All questions were answered in a basic manner to avoid any confusion or misunderstanding. Very friendly, approachable staff from start to finish. I would definitely recommend Optical Express - while I wasn't particularly nervous, the surgeon and her staff made every care to ensure that I was as relaxed as possible.”

Helpful Report

Posted 11 years ago

“I was very impressed with the speed and efficiency of the surgery and how quickly my vision was restored. Wish there had been a treatment centre nearer to Brighton as getting home eyes were tired and just wanted to sleep sooner than I could get home. I would reccommend laser surgery to anyone wearing glasses gives you a new sense of freedom and clarity without borders of glasses. Down side was not being able to wash face properly for first 3 weeks or so but hey small price to pay for better than perfect vision”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews