Optimum Health & Kolya Reviews

Name: Optimum Health & Kolya
Rating: 4.85

4.9 Rating 1,917 Reviews

97 %

of reviewers recommend Optimum Health & Kolya

4.9

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Optimum Health & Kolya:

Since 1994, Optimum Health Vitamins has served the Edmonton area as a family owned and operated collection of specialty health stores. The inception of Kolya, our sister company, in 2002 furthers our reach as a prime source of plant-based and organic skincare & beauty products for the Edmonton area. Over the years, our humble beginnings blossomed into the passionate locally-operated community we are today.

Visit Website

Phone:

1.844.259.8590

Email:

hello@optimumhealthvitamins.ca

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience when shopping at Optimum Health is always great. I always find what I’m looking for and the staff are always cheerful and helpful. I’m so happy to have a vitamin/supplement store in my neighbourhood that supports all my needs wether it be vitamins, whole food ingredients or chocolate. Thank you for a great shopping experience! ~D Gagnon”

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Posted 2 years ago

“My husband went in to find an oil that would help with potential high fcholesterol. Staff was very helpful in pointing out different options.”

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Posted 2 years ago

“Been going to this place since long time. The have the best knowledgeable staff.”

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Posted 2 years ago

“Staff was very friendly and helpful. Products are amazing too.”

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Posted 2 years ago

“My review is focusing solely on the inability to get a phone response from the South Side location. In fact, I tested it out and even on a Saturday, someone answers the phone at both the 104 Ave and Sherwood Park locations. Yet, on any day of the week, no one answers the phone at South Side and the pleasant suggestion to leave a message because the staff is busy with customers - well, it just doesn't mean anything to me at this point. Because...... I left a msg about 6 months ago, and I am still waiting for that return call. Furthermore, I left a message on November 4th -- still waiting for a return call. Now - I'll give the benefit of the doubt to the fact - you may have a problem with your phone or your message system. Please check into those matters. If you think that responding with -- "South location is the busiest" -- get more staff! Otherwise, please change your policy at South Side -- answer your phone! Or at least, have the courtesy to respond to phone messages. You know -- there are other Health Stores in Edmonton!”

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Posted 2 years ago

“good products, most of the people know about the products as well. Advice, Maybe have a few more people knowledgeable about what is on the shelves. Overall a good experience. And stop charging for bags, that is ridiculous.”

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Posted 2 years ago

“My first purchase experience from Optimum Health was just great! The website and communication emails were very efficient and the product arrived quickly and well packaged. Several sample items were included in the box as well as a handwritten thank you note. The personal touch is a busy world was just so nice!”

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Posted 2 years ago

“I give more than 5 out of 5 for exceptional customer service! Love the products with an emphasis on environmentally friendly and natural and organic! Had a small glitch with my account trying to order and had it fixed by Jason who seemed to actually care about his customers and his job. Glad to see that in this day and age when it has begun to seem so rare. The samples were much appreciated too! :)”

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Posted 2 years ago

“Quite content.”

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Posted 2 years ago

“i love all the varieties of clean and natural products and good service.”

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Posted 2 years ago

“I was very happy with the speedy delivery. Thank you for all the samples as well.”

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Posted 2 years ago

“I didn't have to waste time looking for items. I asked for help and got it. Thank you!”

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Posted 2 years ago

“Easy to order on line. Very timely arrival and pickup. Couldn't be better. Thanks”

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Posted 2 years ago

“I'm always very pleased with the the prompt, knowledgeable service. Thank you.”

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Posted 2 years ago

“Was very pleased with my experience. Staff were always available when I needed them. Thank you. John”

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Posted 2 years ago

“Very helpful.”

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Posted 2 years ago

“Staff is always helpful and friendly. My favourite health food store.”

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Posted 2 years ago

“We love that you are always attentive and caring when a new customer enters your store!”

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Posted 2 years ago

“Always such pleasant customer service for mail orders! I love how they write a personal message on the receipt! I feel like part of the family!”

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Posted 2 years ago

“The staff are always ready to help! They have experience and knowledge. Thank you 😊”

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Posted 2 years ago

Optimum Health & Kolya is rated 4.9 based on 1,917 reviews