“No shipping updates. Reached out via their website for support but never heard anything back. Item arrived broken. Seems very cheaply made for 70 dollars.”
“I ordered a product fully expecting the product to arrive in a reasonable period. This did not happen. I wrote to inquire about the delay in the customer service email option. I received a response that stated I would receive a reply, "Usually within 1 Day". Three days later, still no response, I called the phone number listed and got some action. In all, the 3-5 day delivery I expected was 2 weeks. The phone number I called made the transaction happen. Had I not called, I doubt I would have received my order yet. I will say that the product was satisfactory, even with the time delay. I won't be back. Thank you.”
Hi Dave,
Thank you for your feedback. We are sorry you had to wait so long to be satisfied and that your
experience didn't match your expectations. It was an uncommon instance and we are working to ensure that this does not occur in the future. We hope to have a chance to satisfy you again.
Until then thank you for choosing Organic Loven.
“I submitted a remark regarding the poor shipping policy to customer service over a week ago, with a request for a return payment, and haven't heard a word one regarding any sort of action, yea or nay. Does anyone work here?”
We apologize for the delay in responding and for any confusion with our shipping policy. The item you ordered states on our website that it ships (not arrives) in 3-4 business days, which it did. You ordered your item after 6pm of February 5th, it shipped on February 9th UPS 3 day and was delivered on February 14th. This UPS shipping does not deliver on the weekend, only on the business days. Again, we apologize for the confusion.
Team Organic Loven
“Ordered two items and only one was shipped. No explanation as to why the other product was not shipped or when it will be shipped. At the time the order was placed, there was no mention that the missing item was out of stock.”
