Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.32

1.3 Rating 207 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They told me I could have faster speed if I renewed my contract as service before was rubbish so slow when I signed a 18 month contract I called them as was still getting slow speed only to be told you cannot get any faster in my area conned me into renewing contract now I have cancelled they are billing me over £280 for ending contract early would never recommend to nobody also staff are not helpful at all all I was told was there is nothing they can do I've signed contract STAY WELL CLEAR”

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Posted 3 years ago

“Went with origin, changed from bt as origin promised same service half price. How stupid was I to believe this, origin was awful, WiFi was absolutely rubbish, not a spot on bt, this maybe just my area. I can give a honest comparison as I still ran bt in the annex of house so both used same cable entering property, anyway after many emails, phone calls and no help from them, bt have bought me out of the contract back with bt, everything is awesome again, origin chased me for a final payment of £29 practically impossible to contact to pay 1 month sent to their collection company went up to £42 so paid thus as the collection company make it so easy to pay, had a chat with bt they will reimburse me as part of contract pay off, bt fab origin awful, please think and don't waste your hard earned wages on this diabolical company”

Helpful Report

Posted 3 years ago

“Failed to connect service when it was requested. Turns out they wait until Australia Post confirms hardware delivery, but that link was broken, so they decided to not activate it. No communication, no SMS, no warning. Then you have to chase them down and they blame it on you. Rude and arrogant. Will now cancel and go elsewhere.”

Helpful Report

Posted 3 years ago

“Refunds.What a joke.Cost me almost $500 for two weeks off and on connection then lies and more lies. The worst customer service ever.The worst internet service ever. About to leave Origin power also, can only assume the same low level of customer support and service. We seem to not have any rights when with Origin. Isn’t it about time we all get together and make Origin accountable for false statements and lack of service .The whole experience was very stressful and a complete rip-off.”

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Posted 3 years ago

“Absolutely useless!!! Talking to them is like talking to a brick wall I would rather put up with bloody Telstra and thats saying something too !”

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Posted 3 years ago

“AVOID AVOID AVOID!!! WAS WITH THEM 12 MONTHS AND HAD WORKING INTERNET FOR 2. 3 ENGINEERS OUT ALL FINDING FAULTS ON THE LINE YET STILL CHARGED. AVOID AVOID AVOID!!!!!!”

Helpful Report

Posted 3 years ago

“COMPLETELY INCOMPETENT save your time and money, go with a reputable company. They connected my internet to the wrong address FIVE TIMES! I wanted so badly to give them the benefit of the doubt but in the end it turns out that they are just incompetent and lazy. Not a single person I spoke to actually seemed to give a sh**. Don’t waste your time.”

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Posted 3 years ago

“This could be the Number 1 internet provider from HELL. They will promise not to disrupt your internet connection but I am stuck without the internet for almost a week. Even worse their technical staff lied to me and claimed the modem was locked. When I terminate further involvement with them, they sent me an Email demanding I pay any outstanding charges! They do not care about the several hours I spent trying to fix the problem and the cost.”

Helpful Report

Posted 3 years ago

“Bill one day overdue and paid and cut off rang 3 times to reconnect and they can even find my details on the system with bill number phone number and names told to call back during working hours when I work 10 plus hours a day… DUDS”

Helpful Report

Posted 3 years ago

“The Worst Service provider. I am without internet for almost 3 months and they dont care. My Internet is down since June and the earliest appointment they gave me was 3rd of August which they did not turn up. They dont even have the courtesy to let us know that it has reschedule. I only got to know when I rang on the day when they did not turn up after taking the day off from work to attend the technician. They rescheduled the appintment on 23rd of September. How can they do this during this time when internet is the source of income when many of us are working from home.”

Helpful Report

Posted 3 years ago

“I am existing Origin Energy customer for their electricity and gas and was sold to bundle my NBN Broadband and get a $10 discount from what I was currently paying with my NBN current provider. After receiving assurance from their Sales team they can also port my home phone number accross using my existing modem router supplied by my current provider and that Origin uses the Optus NBN network I decided to proceed with their offer. However during the setup of their NBN broadband connection with their Tech Support the technician advised they were unable to port across my home phone number and to solve the issue i would have to buy a new modem router costing $120 or an adapter for $60. I asked them why can't you supply one for free like other providers so and then they said sorry that's not our policy! What a f@#$'n waste of time. So basically they're saving not having to supply a modem router hence they are able to offer a $10 discount for their monthly bundle plan for 12months and make the customer pay for the difference for the cost of a new modem router instead. Talk about misleading the customer. That's like buying a car but you have to pay extra for the wheels if you want to drive it! Lol what a major rip off! Avoid Origin Broadband, the headache, the disappointment and not having any Internet for a day trying to reconnect back to your previous provider!”

Helpful Report

Posted 3 years ago

“Existing Origin utility customer and was offered to bundle my NBN with them saving $10 mth compared to my current NBN 50 plan with TPG. I went ahead with the assurance that they can also port my home phone number accross using my existing modem router I received from TPG. The day I try to connect with their tech support they advise me they can't port across my home number and to do so I have to spend $120 or more and buy my own modem router or buy an adapter for $60 apparently to port my home phone number accross, what a bloody inconvenience and waste of time!! So they're pretty much saving the cost of sending you their own modem router and were reluctant to send me one for free to resolve the issue like all other providers would do! So in the end there was no benefit or savings and I didn't go ahead as they couldn't deliver on their promises. And adding to my disappointment I was inconvenienced at the same time with no internet trying to reconnect back to TPG who I had no issues in the first instance with their NBN50 no lock in contract plan I was on. I was just hoping to save on the monthly fee. So don't waste your time with Origin NBN as the $10 savings doesn't apply if you have to purchase your own modem router to port across your bloody home number! Their sales people didn't informed me of the potential issues just to get the sale and probably didn't care about wasting my time or having a potential bad customer experience!”

Helpful Report

Posted 3 years ago

“Complete rip off. When you sign up, service will never commence. You will be put on hold with customer service from Manila for hours. Stay clear of this company. Complaints department are completely hopeless and threatening. Ombudsman guys need to sort out this doggy provider for sales team luring vulnerable customers. STAY AWAY from this company”

Helpful Report

Posted 3 years ago

“the worst internet ever, I exprienced shity internet when I had to work from home, too many dropout during the day, when I called the support team the only thing they did was to turn off/on my modem, although I had this issue frequently they did not send anybody and even reflected that to nbn.”

Helpful Report

Posted 3 years ago

“Dead set the worst internet provider of all time! Drops out every 5 minutes. In today’s online work environment this is unacceptable!”

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Posted 3 years ago

“Absolutely terrible. Do not sign up. No service terrible connection, no technicians in Australia, not interested in helping at all. Even worse than Telstra.....”

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Posted 3 years ago

“Bought the basic package and we had our WiFi drop out and stop working nearly every week of our 12 month contract. Had to call monthly just to get it to work, and as two full time students, this was not what we needed. No refund was offered to us. Would not recommend to anyone.”

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Posted 3 years ago

“Avoid origin Broadband totally rip u off…very poor service & quality was off line more than on take money from your account without notice.. & very little customer support save time & Agro & look else where maybe cheap but so is the service they provide u do not get what u pay your money for”

Helpful Report

Posted 3 years ago

“Please, please do not use this company. I have been out of Internet service for 10 days now with no resolution to my complaint!!! I have been told that my contract has 9 months to run and I would have to pay them over £300 if I want to switch provider. I have spent money on phone calls and get no updates from them. I do not usually write reviews but this company has made my blood boil. Please avoid!!!”

Helpful Report

Posted 3 years ago

“I moved away from Origin Broadband because they wanted to charge a moving fee when other providers didn't have any connection fees. Problem was, the modem they sold me and informed me would work with ANY provider only works with Origin. This was after I specifically questioned if the modem would work with ANY provider and was informed that it would work. Matter has now been referred to the TIO for action.”

Helpful Report

Posted 3 years ago

Origin Broadband is rated 1.3 based on 207 reviews