Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.32

1.3 Rating 207 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

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“My service was suspended because my provider has changed company three times, cancelling my direct debit. I paid £100 to get my services back on and was promised it would be on that evening, and at latest within twenty-four hours. I am still waiting to be reconnected three days later.”

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Posted 1 year ago

“Was a SSE customer , Origin should come with a health warning, couldn't get any answer on phone and was No 1 on list for 1hour later I was back to No2 gave up and contacted them by E Mail and told them I was leaving and E Mail reply said that leaving Department was nothing to do with them and I was to phone the number that they rarely answer, very stressful and don't know where there sky high charges, it took me months to get rid”

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Posted 1 year ago

“SHOCKING. AVOID, AVOID, AVOID!!! Do not use this company. They scam you out of money and make you pay for inadequate services. Shocking way to treat loyal customers. Reported to trading standards.”

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Posted 1 year ago

“you was not able to switch my broadband for a new address i will be moving to as you said it was a new emigration law setout by the Goverment i simply don't this new rule ???????”

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Posted 1 year ago

“AVOID AT ALL COST!!! This company are too comfortable leaving vulnerable elderly customers cut off from phone lines, internet & by consequence care link alarms. Customer service is awful & they just respond robotically with “we will update you”. No update, no service & vulnerable people cut off! DO NOT USE - could not be worse. We are switching providers immediately. Shame on you Origin !!!”

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Posted 1 year ago

“You cant rate a business thats fails every time I would personally rate any company that answers to its critics as a company worth dealing with. You only have to read the response or responses, in this case nil, from Origin to understand what sort of company this is. A company that doesn't give a toss about any of its customers. Overseas call centers are in place to keep their cost down, no direct company emails, the customer complaint email never gets addressed, the list goes on and on. As everyone else has endorsed on here, stay clear of them, dont enter into any contract with them as you'll have little or no recourse when it comes to getting out of it. I think those who favoured a positive outcome from Origin are clearly those who are linked to the company in some way For those of you who dont know what Origin stands for, allow me to enlighten you all. O. Obdurate R. Rapacious I. Incapable G. Grossly mismanaged I. Incompetent N. Neglectful”

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Posted 1 year ago

“It's been horrible, my 88year old nan had her phone line through origin (part of SSE) then she wanted broadband, to chat with her friends online. It's taken 2 months of me and my brother phoning. She had internet for 2 days and this morning she has had no dialing tone on her landline. I was on the phone to them for over 3 hours. Still no landline. They just keep fobing me off from one service to another. Some of there staff where really rude. None of them are capable of fixing the issue. So now my poor nan has no internet and no landline.”

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Posted 1 year ago

“Appalling to say the least. Send an email, its tells you to call them. South African based call centre even though their HD is based out of Salford. OB Telecom Ltd trading as Origin Broadband Soapworks, Ordsall Lane, Salford, United Kingdom, M5 3TT. Complaint after complaint to them that clearly falls on deaf ears. My mother is 91, reduced to tears by these fools. I have permission to act on her behalf. Get your fingers out Origin, listen to your customers and their complaints and stop bullying. My mother never signed or committed to a contract with you. Your sales team took advantage of an elderly lady in the later years of her life. Disgraceful”

Helpful Report

Posted 1 year ago

“Worst broadband provider I've ever used customer services. Absolutely rubbish, they do not help you at all. They meant to ring me back 3 times and no one still never bothered. Contacting me back, my telephone line is meant to be cut off. But still on, they are absolutely rubbish. I would not use these or recommend this company to anybody.”

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Posted 1 year ago

“Total waste of time. They make everything sound great when you sign up but don’t deliver. I’ve had bookings canceled, told no booking was made nbn cancelled bookings the list goes on. The consultant on the phone lied to me several times was not overly eager to help me told me it would be another 6 weeks before i could get connected. Over 3 hrs on phone trying to get it sorted & the consultant was happy for me to cancel my order with no remorse. Worse part is I booked in my appointment over 3 weeks ago confirmed my booking late last week only to be lied to today as I waited all day for someone to turn up, lied to that there was no booking, then that changed to nbn cancelled booking to be told another lie they could find my booking. NBN told me there was no booking made at all in the last month regarding my account. I currently have my electric (2 homes) & solar with origin & had gas at one stage as well, my accounts are always in credit Now I’ll be taking all my business elsewhere. DONT RECOMMEND THIS COMPANY AT ALL Waste of money & time”

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Posted 1 year ago

“In order to be able to play online games on the switch with friends, you need a NAT of A or B. Origin default won't let you access that. I have just had to pay an extra $5 a month to play online with my family who live in other cities. Origin rip you off.”

Helpful Report

Posted 1 year ago

“shocking service and charged me for the remainder of the contract and no one is living at the property would never ever recommend this company the service hardly ever worked anyway disgusting customer service”

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Posted 1 year ago

“They suck. No internet for almost 6 months. Wife and I hotspotting of our phones for work. Kids unable to do homework,no netflix etc. Then they have audacity to ask me to pay for the new modem. Unless!”

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Posted 1 year ago

“Internet works fine until it doesn't then you're left to navigate the very limited information origin has available. Operating hours are 8am to 6pm. Good luck to you if your internet drops out, outside those times”

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Posted 1 year ago

“Terrible service, I have been bumped around to so many customer service people. And told different things. They won't fix the problem. They have reduced my service when I was told this would not happen. I'm not a happy customer.”

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Posted 1 year ago

“I was having a good chat with Cody about my service and to my delight Cody went through the setting and fixed my Internet speed to about 60% faster. Cody, what a difference you have made, cheers.”

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Posted 1 year ago

“Constantly cuts in and out, we have called and been given false hope they would fix the problem many times, terrible do not use”

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Posted 1 year ago

“Absolutely appalling customer service. Charged a $300 “new development”connection fee they blamed on NBN.. despite NBN already being installed on the premises. After hours and hours on the phone, being transferred to multiple incompetent team members, and many unanswered emails… I got the $300 back. However it’s been almost 2 months and I’m waiting on my $169 refund for hardware I have already returned. I wish I never trusted Origin for their broadband service. Do not use them.”