Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.31

1.3 Rating 217 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ditto to every comment made by previous customers , AVOID !”

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Posted 1 year ago

“I wish I could rate zero to. I've only been with them for a month and the drop outs are daily. I am on the phone to them nearly every day. They organised an NBN tech to come to my home today who did not arrive and I wasn't advised. So waited home for nothing. Have just spent 40 minutes on the phone to get today's problem fixed and was told to monitor for 24 hours and call back with any issues and would then have the issue raised back to NBN.....what the hell for!!! I'm now going to call a recommended provider and won't be paying any outstanding money as I'm not paying for service I haven't received.....don't bother save yourself a lot of stress and frustration”

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Posted 1 year ago

“Broadband frequently cut out. Reported, no response. Cancelled, paid final bill. told it would take a month. Received an email saying I still owed money. Disputed it, still no response. Terrible service all around, avoid at all costs.”

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Posted 1 year ago

“Simply poor in every aspect. Lousy speed (”

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Posted 1 year ago

“Wish I could give this company 0 stars. Their disgusting service from staff that lie to you doesn’t deserve any stars. Quick to take your money but then don’t deliver what you ask for. Called 6 weeks before changing address and was told that I’m too early. Phone again 3 weeks before changing and now I’m too late to get my requested date. Speak to the Team leader, Daniel, who was to review call recordings and call me back at 4pm the next day and didn’t bother to. I’ve lost count of all my numerous 40 minute calls to them and still my problem is unresolved. I would cancel - but there’s an early cancellation fee.”

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Posted 1 year ago

“Worst internet speed ever”

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Posted 1 year ago

“The worst experience trying to connect with Origin Broadband. They say they're going to do something but never does it. Internet connection and sending of the modem took 3 weeks than the original date they promised. Then I went to cancel because I had had enough of they're incompetence and they had the audicity to charge me for the internet that I didn't even end up using. And now I have to go through endlss 50 minutes hold time phone calls trying to get my damn refund sorted. Whole experience was a nightmare and this company needs to be taken off the market immediately. Wasting customers time and money to the point where it's almost a crime. It really is shocking that a service providing company can be this hopeless.”

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Posted 1 year ago

“Cannot believe we live in a communications era which has such a company like Origin. The customer service is non existent, no updates to ongoing problems, no completion dates nothing. When asked to escalate just told nothing further could be done, the manager would just say the say thing. We have had months of awful broadband connections dropping, slow speeds, no connection at all. Avoid at all costs.”

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Posted 1 year ago

“My service was suspended because my provider has changed company three times, cancelling my direct debit. I paid £100 to get my services back on and was promised it would be on that evening, and at latest within twenty-four hours. I am still waiting to be reconnected three days later.”

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Posted 1 year ago

“Was a SSE customer , Origin should come with a health warning, couldn't get any answer on phone and was No 1 on list for 1hour later I was back to No2 gave up and contacted them by E Mail and told them I was leaving and E Mail reply said that leaving Department was nothing to do with them and I was to phone the number that they rarely answer, very stressful and don't know where there sky high charges, it took me months to get rid”

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Posted 1 year ago

“SHOCKING. AVOID, AVOID, AVOID!!! Do not use this company. They scam you out of money and make you pay for inadequate services. Shocking way to treat loyal customers. Reported to trading standards.”

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Posted 1 year ago

“you was not able to switch my broadband for a new address i will be moving to as you said it was a new emigration law setout by the Goverment i simply don't this new rule ???????”

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Posted 1 year ago

“AVOID AT ALL COST!!! This company are too comfortable leaving vulnerable elderly customers cut off from phone lines, internet & by consequence care link alarms. Customer service is awful & they just respond robotically with “we will update you”. No update, no service & vulnerable people cut off! DO NOT USE - could not be worse. We are switching providers immediately. Shame on you Origin !!!”

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Posted 1 year ago

“You cant rate a business thats fails every time I would personally rate any company that answers to its critics as a company worth dealing with. You only have to read the response or responses, in this case nil, from Origin to understand what sort of company this is. A company that doesn't give a toss about any of its customers. Overseas call centers are in place to keep their cost down, no direct company emails, the customer complaint email never gets addressed, the list goes on and on. As everyone else has endorsed on here, stay clear of them, dont enter into any contract with them as you'll have little or no recourse when it comes to getting out of it. I think those who favoured a positive outcome from Origin are clearly those who are linked to the company in some way For those of you who dont know what Origin stands for, allow me to enlighten you all. O. Obdurate R. Rapacious I. Incapable G. Grossly mismanaged I. Incompetent N. Neglectful”

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Posted 1 year ago

“It's been horrible, my 88year old nan had her phone line through origin (part of SSE) then she wanted broadband, to chat with her friends online. It's taken 2 months of me and my brother phoning. She had internet for 2 days and this morning she has had no dialing tone on her landline. I was on the phone to them for over 3 hours. Still no landline. They just keep fobing me off from one service to another. Some of there staff where really rude. None of them are capable of fixing the issue. So now my poor nan has no internet and no landline.”

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Posted 1 year ago

“Appalling to say the least. Send an email, its tells you to call them. South African based call centre even though their HD is based out of Salford. OB Telecom Ltd trading as Origin Broadband Soapworks, Ordsall Lane, Salford, United Kingdom, M5 3TT. Complaint after complaint to them that clearly falls on deaf ears. My mother is 91, reduced to tears by these fools. I have permission to act on her behalf. Get your fingers out Origin, listen to your customers and their complaints and stop bullying. My mother never signed or committed to a contract with you. Your sales team took advantage of an elderly lady in the later years of her life. Disgraceful”

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Posted 1 year ago

“Worst broadband provider I've ever used customer services. Absolutely rubbish, they do not help you at all. They meant to ring me back 3 times and no one still never bothered. Contacting me back, my telephone line is meant to be cut off. But still on, they are absolutely rubbish. I would not use these or recommend this company to anybody.”

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Posted 1 year ago

“Total waste of time. They make everything sound great when you sign up but don’t deliver. I’ve had bookings canceled, told no booking was made nbn cancelled bookings the list goes on. The consultant on the phone lied to me several times was not overly eager to help me told me it would be another 6 weeks before i could get connected. Over 3 hrs on phone trying to get it sorted & the consultant was happy for me to cancel my order with no remorse. Worse part is I booked in my appointment over 3 weeks ago confirmed my booking late last week only to be lied to today as I waited all day for someone to turn up, lied to that there was no booking, then that changed to nbn cancelled booking to be told another lie they could find my booking. NBN told me there was no booking made at all in the last month regarding my account. I currently have my electric (2 homes) & solar with origin & had gas at one stage as well, my accounts are always in credit Now I’ll be taking all my business elsewhere. DONT RECOMMEND THIS COMPANY AT ALL Waste of money & time”

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Posted 1 year ago

“In order to be able to play online games on the switch with friends, you need a NAT of A or B. Origin default won't let you access that. I have just had to pay an extra $5 a month to play online with my family who live in other cities. Origin rip you off.”

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Posted 1 year ago

“shocking service and charged me for the remainder of the contract and no one is living at the property would never ever recommend this company the service hardly ever worked anyway disgusting customer service”

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Posted 1 year ago

Origin Broadband is rated 1.3 based on 217 reviews