ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service!”

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Posted 2 months ago

“Can’t live without my vest. Love this product”

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Posted 2 months ago

“Great customer service”

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Posted 2 months ago

“return process is ridiculous. they need to review the return before sending you a return label. I do not see why they cannot process it without the emails asking why and if i am sure i want to return. :(”

Helpful Report

Posted 2 months ago

Hi Norma, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that one of our customer service specialists is helping you with the return process. Please don't worry, we will try our best to help you resolve this situation. Please feel free to let us know if you need any other assistance.

Posted 2 months ago

“Literally the easiest warranty claim I've ever been though. Worked with me to get the jacket replaced quickly. Will recommend and purchase from again and again.”

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Posted 2 months ago

“I had problems with the fit and customer service was very good. Thanks!”

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Posted 2 months ago

“My wife bought me a heated vest last year for Christmas (2023) and I love it! So I bought this grey vest for her and we went skiing this weekend and it did not work. The jacket occasionally would flash red for a second (pre heating) but that was it. We could not turn it on or off, no power, the battery was fully charged and the connector was 100% in. I know we got a faulty vest. How do I return this one and get a new one? They are not cheap & we were very disappointed. Needless to say she froze bc it was 6 degrees skiing.”

Helpful Report

Posted 3 months ago

Hi David, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this.

Posted 3 months ago

“Love the products and l9ve your customer service. I had to do the exchange that is already past 30 days but because I bought it very early and by the time the gift was opened, it's already pass the timeliness. But the customer service was really helpful and help me with the exchanged and Ororo delivered the right size to replace it so quickly. Thank you.”

Helpful Report

Posted 3 months ago

“Just be aware that when you order heated appearl from this company paying full price doesn't get you a complete and useful product. They leave it on you to find a way to charge your products after you purchase from them. Just bad business, I'll be returning mine for that very reason. Incomplete product.”

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Posted 3 months ago

“Ordered on December 27th with a shipping range of 2-7 days, was expected to get here January sixth and now it’s pushed back to January ninth and it is 11° outside. Really disappointing, hoping the jacket is actually worth the wait”

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Posted 3 months ago

“My grandson loved his so much — I ordered one for another grandson!”

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Posted 3 months ago

“Zipper failed in just days”

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Posted 3 months ago

“We purchased a coat for my elderly mother. I'm not sure what happened, but the charger was lost. I contacted customer service to purchase another charger. There was no response so I went looking and I thought I found the correct charger on the Orono website and ordered it. It was delivered promptly, but it was the wrong charger. It had a usb-c connection that you couldn't see on the photo. The coat I bought was not the same. I promply contacted Ororo to return, but had absolutely no response except to show me how to connect the charger to the coat. Obviously it wouldn't work because it was the wrong charger, but I felt like they were talking down to me and never sent authorization for the return. I have searched online now and have received a charger to use for much less money and they have not sent authorization for my return. I was considering another purchase, but not any more.”

Helpful Report

Posted 4 months ago

Hi, there. Thank you for your review. We understand how frustrating this situation must be, and we want to assure you that we will resolve it as quickly as possible. Thank you for your patience and understanding.

Posted 4 months ago

“Very disappointed with Ororo customer service. We received heated socks for my wife size small which were way too big. They’re actually big for me and I wear a size 10 shoe. You can’t talk to a person when you call Ororo , only email correspondence. Turns out they have a no return policy. They waived that this time if I pay the shipping. Very poor for an inferior product. Tom W.”

Helpful Report

Posted 4 months ago

Hi, Tom. Thank you for your review. We understand that your experience with our heated socks didn’t meet your expectations. We see you’ve already been in touch with our support team, and we’re working to resolve this for you. Thanks for your patience, and we’ll make sure everything is taken care of.

Posted 4 months ago

“Just made my third purchase! Just love the jackets and vests!”

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Posted 4 months ago

“It was awesome the first two times I wore it but now the battery won’t charge. I’m still left with a great hooded vest but that’s not what I was hoping for when I purchased it.”

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Posted 4 months ago

Hi, there. Thank you for your review. Please rest assured that our product comes with warranty service. When you have a moment, feel free to reach out to us at support@ororowear.com, and we’ll gladly assist you in resolving this.

Posted 4 months ago

“I need to make a return not sure how to do it but I love the other vest I ordered”

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Posted 4 months ago

Hi, John. Thank you for your review. Please note that, according to our policy, Open-Box items are not eligible for return or exchange. If you need any further assistance, please feel free to reach out to us at support@ororowear.com. We would be more than happy to help.

Posted 4 months ago

“My 3rd one to purchase. This jacket and gloves are a Christmas gift... My first one ordered for myself I exchanged for a larger size. The next 2 I ordered a size up. They fit snug. Keeps us warm at cold events.”

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Posted 4 months ago

“Missing the washing bag that it said it would come with. But vest is great.”

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Posted 4 months ago

“We are already having sub zero temps and the heated vest is the crown favorite among first responders as we spend alot of time "in the weather". Nothing works better then wearing the vest under a sweatshirt or coat. The heat stays confined and makes life comfy warm.”

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Posted 4 months ago

ororowear.com is rated 4.3 based on 996 reviews