ororowear.com Reviews

Name: ororowear.com
Rating: 4.24

4.2 Rating 340 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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ororowear.com 5 star review on 24th November 2024

Charmaine T

ororowear.com 5 star review on 18th November 2024

Kathleen C

ororowear.com 5 star review on 12th November 2024

Elizabeth

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my open box vest, júst like new, works great for me. Super fast shipping also.”

Helpful Report

Posted 2 weeks ago

“Purchased one for myself last year and love it so much that I ordered one for my son this year for Christmas; can't wait to see if he likes his!! Great product!”

Helpful Report

Posted 2 weeks ago

“Order my gifts on line and the packages were delivered when they said they be on time Thanks for all the support”

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Posted 2 weeks ago

“my order $630615 Dual Battery Charger and wires look to have been in a moldy srltorage environment, strange green dust on it, not in a box. Wires are stiff and spotty essence dies not seem to wipe off... Aside from that the socks look new and other charger along with batteries seem to be good, so far (items have just arrived today.”

Helpful Report

Posted 2 weeks ago

Hi there. Thank you for your review. Our support team will reach out to you as soon as possible to assist you resolve this.

Posted 2 weeks ago

“Good morning I called to get help to order a new battery and charger and a extra battery and I was directed to do so on line. Very disappointed!! I was hoping to keep it simple and get it done but no that wasn't the case. Very disappointed and will look at other Vendors for further purchases.”

Helpful Report

Posted 2 weeks ago

Hi, James. Thank you for your review. Sorry for the unhappy shopping experience. We will forward your opinion to our team. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 2 weeks ago

“I recently purchased your heated jacket, All works as it should EXCEPT that I'm not able to detect any heating at the right front chest zone. Heating on left side of chest and on back is evident but no heat at right chest position. What could be cause? How do you suggest that I might fix this without returning this garment? Bryan Geyer geyer.bryan@gmail.com”

Helpful Report

Posted 2 weeks ago

Hi Bryan. Thank you for your review. We see our customer support team is already assisting you, and we’ll make sure to help resolve this. Let us know if there's anything else.

Posted 2 weeks ago

“I bought heated mits for snowblowing because gloves ALWAYS left my finger tips freezing. I've not used my new mits yet (I'm in MI) but I have every confidence after charging them that I will be completed pleased with warm finger tips this winter.”

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Posted 2 weeks ago

“Good but I need it tomorrow. 😌”

Helpful Report

Posted 2 weeks ago

“First off, this is not a review of their products. Like almost all sites these days, they ask for a review right away before you even have a decent chance to use the product. What gives? Are most vendors afraid their product is of poor quality and will get a bad review? In this case, I have not even received my Ororo gear. Another per peave; why do vendors offer firat time buyers discounts, like Ororo offering 15%, when they will not honor it! Yes the first order may be on discounted items, but that is what brings most first time buyer in, to give the product a try! Ororo, and all other vendors, STOP; calling these a first time buyer discount is only creating public frustration, and at least for me, makes me wonder if I would ever buy from the company again. Sure I am not the only one that feels that way! Sorry to Ororo for having to endure a review which seems to be industry wide. But this last comment is specific to Ororo's site. Your product descriptions are incomplete! Every item should have a complete list of features and materials. I could not do a real comparison of the different models to make an educated decision on which best fits my needs, and which I would want to give a try. So, then call customer service which is courteous, hence the 2 stars not 1 star, but you cannot reach them when calling, must wait for a callback, and then, they have no more information than what you can get from the website, hence no real help.”

Helpful Report

Posted 2 weeks ago

Hi, Richard. Thank you for your review. Sorry for the unhappy shopping experience. We will forward your opinion to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 2 weeks ago

“I ordered a heated purple vest for my girlfriend and she is over the moon excited. She is very much so a ‘warm blooded’ creature and enjoyed her vest at home, in the yard, and especially in the colder aisles at the grocery store. The order and delivery process was seamless and the balue was good. Thank you.”

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Posted 2 weeks ago

“Useful for my work and leisure activities”

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Posted 2 weeks ago

“I think it’s pretty premature and honestly kind of inappropriate for you to be asking me for a review of your service before you have even delivered my product.”

Helpful Report

Posted 2 weeks ago

Hi, Galen. Thank you for your review. We will forward your opinion to our team. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 2 weeks ago

“Use to love them but but connectors on socks don’t fit the new batteries. How long before you change the connectors on the vest or jacket that I own? Seems my things are becoming obsolete after one year.”

Helpful Report

Posted 2 weeks ago

Hi Gary. Thank you for your review. In order to improve the product experience, we are in the process of upgrading it. However, our customer service team will be reaching out to you shortly to further help you.

Posted 2 weeks ago

“I can’t review the actual vests that I bought because I’m in Florida and haven’t worn mine yet and the other one I bought is a Christmas gift. However, the vest came highly recommended and I look forward to wearing it when I’m home for the Holidays. I can say that the website was easy to navigate and the delivery was quick! Also I got a great on the price catching at sale! Thanks Ororo!”

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Posted 3 weeks ago

“Ororo makes great products. My family and I love our heated apparel. I reached out to their customer service department ad one of the batteries was not operating correctly. Their warranty department had me send them info and made the whole warranty super easy. Thank you Ororo wear team!”

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Posted 3 weeks ago

“I bought women’s vest and jacket. Both xl. One is quite loose. The other tight. Would think sizing would be same. Other than that I love both items.”

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Posted 3 weeks ago

“I really like the heated vest (black & white) which I used all last ski season. When I plugged the battery in several days ago whatever holds the male became dislodged and I couldn’t connect it to the vest. I called customer service, provided them the things they requested and they promptly agreed to replace the battery which was sent in a very short time. I would do business with Orowear again. Thanks!”

Helpful Report

Posted 3 weeks ago

“We are extremely pleased with the help from the customer service dept. Julie and Aven always kept us up on the progress of replacing my vest, and the follow through to make sure all went well and that we were satisfied. My problem was taken care of in a matter of days. We have never dealt with such a top notch customer service dept. like Ororo. Thank you”

Helpful Report

Posted 3 weeks ago

“Very pleased with the charger I had to order as I lost mine. Part came in under 4 days and the communication was excellent”

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Posted 3 weeks ago

“Shipping was good, timely fashion. I measured my upper body as per your instructions, and the jacket is too tight.”

Helpful Report

Posted 3 weeks ago

Hi, Chris. Thanks for your review. We’ve received your return request and will assist you further with the process. If you need any further help, don't hesitate to contact us at support@ororowear.com.

Posted 2 weeks ago

ororowear.com is rated 4.2 based on 340 reviews