ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Third vest bought for family and they are the best. Stupidly clicked on wrong size on last purchase and the return and replace policy was seamless. Thanks”

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Posted 2 months ago

“The vest fits well…easy to charge…and the charge lasts over 3 hours”

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Posted 2 months ago

“Bought as a gift for my wife. She absolutely loves it wears it every chance she gets!”

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Posted 2 months ago

“This coat was given, as a gift to my wife, For Christmas. She loves the warmth it provides and especially likes the area around he neck that stays comfortably warm. Thank you Ororo!”

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Posted 2 months ago

“Good leather. Very narrow in the wrist especially with the battery”

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Posted 2 months ago

“Still waiting for the second part of my order. The vest arrived promptly and is very good. The battery storage bag is late and there is no update on its arrival. Was charged for it right away on 2/3 but as of 2/13 no idea where it is. The last update was 2/8.”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. We are sorry if you didn't receive your package. Please feel free to contact our support team at support@ororowear.com so that we can assist you further. We will try our best to help you resolve this situation.

Posted 2 months ago

“Awesome product I have a vest and a jacket they’re both terrific.”

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Posted 2 months ago

“I LOVE my jacket! It keeps me toasty warm! I will order another one! My only wish is that the website was more user friendly. I want to order another battery, difficult for me to find!”

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Posted 2 months ago

“I love it!!”

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Posted 2 months ago

“You sent me a link to do a review and I still haven’t received the product. It’s been 2 weeks since I ordered. Allegedly arriving tomorrow finally”

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Posted 2 months ago

Hi Craig, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our logistics department for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 2 months ago

“We had great customer service in exchanging the gloves but unfortunately they still do not work so we will be asking for a refund.”

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Posted 2 months ago

Hi Lauren, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“Customer service is amazing.. They are willing to work with you..”

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Posted 2 months ago

“They are both very nice but my husband is a small man and the medium size is not cut very generously. It barely snaps but he loves it anyway.”

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Posted 2 months ago

“Battery was not charging but through support of customer service and several trouble shooting option, it now charges perfectly!”

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Posted 2 months ago

Hi Jennifer, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“Gave to to my daughter at college as her roommates don't believe in turning up the heat in their apartment. She was using a heated blanket but it was a pain to carry up to her room at bedtime and back downstairs to use during the day. She absolutely LOVES this jacket and wears it all the time. Now she's toasty warm and can move freely from apartment to classes staying warm. And leaving the blanket on her bed means she's not climbing into a cold bed every night. I had gotten one of the quilted orono jackets for my mom as she's always cold and she wears it constantly. This fleece one for my daughter is a little thinner material, which works better for her. Very happy with both purchases!”

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Posted 2 months ago

“Already wrote a review of my experience with ORORO.”

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Posted 2 months ago

“customer service very responsive and helpful”

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Posted 2 months ago

“I wore my new Anchorage gloves for the first time today while skiing. They did not keep my hand from getting cold.”

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Posted 2 months ago

Hi Mark, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“Bought a vest for my husband and I for Christmas after a few friends recommended them. Love them so much and ended up getting my mother in law one who loves it as well!”

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Posted 2 months ago

“I received my heated vest as a Christmas gift, and although I liked the vest very much, the battery wouldn't charge. I called customer service and they promptly took care of the problem. Now that I have a battery that works, I absolutely love it! Ororo's customer service is excellent. I wouldn't hesitate to buy from them in the future.”

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Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews