ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging was correct. But, the jacket inside the bag was the wrong size. And I know what your policy is for returns on clearance or open box items but you all have failed me this time.”

Helpful Report

Posted 4 months ago

Hi Althea. Thank you for your review. Our support team will reach out to you as soon as possible to assist you to resolve this.

Posted 4 months ago

“My situation involved a jacket exchange for a different size. Entire process went smoothly.”

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Posted 4 months ago

“Love, love, love the product. Perfect timing for the colder weather. Light and thin for perfect layering under my sweatjacket/hoodie or thicker winter jacket. If it's not too cold, vest works great just by itself.”

Helpful Report

Posted 4 months ago

“I purchased a Ororo vest for myself and my chronically cold husband. We layer up in the Wisconsin winter and my vest will be a welcome addition to my arsenal for the morning dog walk, afternoon dog walk and evening dog walk, you get it when out in nature for Fraser's necessary constitutional and mine. I am hoping that the my husband will enjoy his vest during curling and his year round bicycling obsession. Thanks Ororo!”

Helpful Report

Posted 4 months ago

“received "Your ORORO purchase is on its way" on November 20th, today is the 30th still waiting.”

Helpful Report

Posted 4 months ago

Hi, Nils. Thank you for your review. According to the tracking information, the last package was marked as delivered on November 30th. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 4 months ago

“My experience went very well. your website was easy to navigate and the items are loved by those who received them. Thank you for providing this positive experience.”

Helpful Report

Posted 4 months ago

“Vanguard Unisex Ultralight Adjustable Heated Liner Vest came without a battery and charger. Please let me know what can be done to correct this error. Cindy Burdell 441 Fairview Ave Hornell NY 14843 607-324-3359”

Helpful Report

Posted 4 months ago

Hi, Cindy. Thank you for your review. Our support team will be in touch with you as soon as possible to resolve this.

Posted 4 months ago

“Customer service is useless. Would not buy from here nor recommend to anyone.”

Helpful Report

Posted 4 months ago

Hi there. Thank you for your review. We understand that your experience did not meet your expectations, and we genuinely appreciate you bringing this to our attention. When you have a moment, please feel free to reach out to us at support@ororowear.com. We are committed to providing you with a satisfactory solution.

Posted 4 months ago

“The fleece woman’s vests are nice. Only problem is that they no longer come with chargers. I’ve bought several items in the past and they all had chargers. These are gifts and now I’ve got to find chargers.”

Helpful Report

Posted 4 months ago

Hi, Kim. Thank you for your review. We understand your concern regarding the chargers, and we will forward your feedback to our team for consideration. If you need any assistance, please don’t hesitate to reach out to us at support@ororowear.com. We’re happy to help.

Posted 4 months ago

“I purchased these as gifts so not able to review.”

Helpful Report

Posted 4 months ago

“Ordered two heated vests. Needed to return the one I bought for my wife due to size/fit. Purchased a replacement of a different size which fit perfectly. The vests work perfectly and are extremely comfortable in our Michigan November weather. We especially like the neck warming feature. The quality of each vest is exceptional as well as our experience with customer service”

Helpful Report

Posted 4 months ago

“Great vest going to buy two more for friends”

Helpful Report

Posted 4 months ago

“Love my open box vest, júst like new, works great for me. Super fast shipping also.”

Helpful Report

Posted 4 months ago

“Purchased one for myself last year and love it so much that I ordered one for my son this year for Christmas; can't wait to see if he likes his!! Great product!”

Helpful Report

Posted 4 months ago

“Order my gifts on line and the packages were delivered when they said they be on time Thanks for all the support”

Helpful Report

Posted 4 months ago

“my order $630615 Dual Battery Charger and wires look to have been in a moldy srltorage environment, strange green dust on it, not in a box. Wires are stiff and spotty essence dies not seem to wipe off... Aside from that the socks look new and other charger along with batteries seem to be good, so far (items have just arrived today.”

Helpful Report

Posted 4 months ago

Hi there. Thank you for your review. Our support team will reach out to you as soon as possible to assist you resolve this.

Posted 4 months ago

“Good morning I called to get help to order a new battery and charger and a extra battery and I was directed to do so on line. Very disappointed!! I was hoping to keep it simple and get it done but no that wasn't the case. Very disappointed and will look at other Vendors for further purchases.”

Helpful Report

Posted 4 months ago

Hi, James. Thank you for your review. Sorry for the unhappy shopping experience. We will forward your opinion to our team. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 4 months ago

“I recently purchased your heated jacket, All works as it should EXCEPT that I'm not able to detect any heating at the right front chest zone. Heating on left side of chest and on back is evident but no heat at right chest position. What could be cause? How do you suggest that I might fix this without returning this garment? Bryan Geyer geyer.bryan@gmail.com”

Helpful Report

Posted 4 months ago

Hi Bryan. Thank you for your review. We see our customer support team is already assisting you, and we’ll make sure to help resolve this. Let us know if there's anything else.

Posted 4 months ago

“I bought heated mits for snowblowing because gloves ALWAYS left my finger tips freezing. I've not used my new mits yet (I'm in MI) but I have every confidence after charging them that I will be completed pleased with warm finger tips this winter.”

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Posted 4 months ago

“Good but I need it tomorrow. 😌”

Helpful Report

Posted 4 months ago

ororowear.com is rated 4.3 based on 996 reviews