ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received my order. Still waiting...”

Helpful Report

Posted 4 weeks ago

Hi Suzanne, thank you for your review. Our customer service specialist will get in touche with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 4 weeks ago

“The size is much smaller than what they claim which makes the planned use very hard. I couldn't use my military discount it the other discounts that I received.”

Helpful Report

Posted 1 month ago

Hi James, thank you for your review. We have forwarded your feedback to our product team for further improvements. Upon checking, the item you ordered was a final sale product. I apologize but our discounts don't stack. Discounts cannot be combined with other coupon codes, sales, outlet items, or promotional bundles. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 month ago

“I was recommened the Ororo vest by a co-worker. I ordered the top of the line vest with numerous heating sections. The fit was nice but I had an issue. It seemed like the back heated quicker and hotter than the rest of the vest. The vest didn't meet my needs. I need a full jacket to keep me warm not just a vest.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I have several items that are ororo and I have lived all of them but this jacket doesn’t heat at all”

Helpful Report

Posted 1 month ago

Hi Asonjia, thank you for your review. Our customer service specialist will get in touch with you and assist you further. Please don't worry, we will try our best to help your resolve this situation.

Posted 1 month ago

“Customer service has been very poor from the very get-go. I have not got to utilize my heated vest due to the inconsistency in the customer service rep ability to correct my issue. I would not recommend this product to anyone.”

Helpful Report

Posted 1 month ago

Hi Utah, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“I purchased an item for my wife. Little did I know that it was a "final sales item" and not eligible for return or exchange. Needless to say, good bye!”

Helpful Report

Posted 1 month ago

Hi Daryl, thank you for your review. Sorry for the unhappy shopping experience. As a reminder, when purchasing this Open-Box/Final Sale item, you agreed to our final-sale policy, meaning it cannot be returned or exchanged. This policy is clearly noted on the purchase page of each Open-Box/Final Sale item. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.

Posted 1 month ago

“Since you keep asking me to, I will send a review. The best thing I can say is that the refund was issued quickly. Three years ago I purchased my wife a heated 'Classic' vest. It was very nice quality and the extra small size fit her very nicely. Fast forward to earlier in 2025, the button/switch to turn the vest on and off quit working. It was, understandably, out of warranty and, according to Ororo it was not fixable. My wife really liked the vest so we contacted Ororo about a new one. The closest to what she had was still called 'classic' they said, so we ordered another one. Again in XS. The vest arrived and was very disappointing. The XS size was now huge on her, the neck and arm holes hung on her. The vest did not feel like the same quality as before either. The vest felt thinner and cheaply made. It seemed to be something that you might buy on Teemu, but the price was way more than anyone would pay for something on Teemu. That may be an unfair statement as I have never purcahsed anything from Teemu. I had been a big supporter of the Ororo brand, but no more. I would caution people to make sure that anything they purchase from Ororo be returnable for a full refund.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“battery pack does not last as long as expected. pockets do not warm enough to warm hands the neck warms well but not the body and pockets very disappointed that with the high cost of vest still need to add the high cost of battery and cord”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“This coat was a total disappointment! The zipper Would not stay zipped, and the heated areas I could barely feel heat coming from them. And I’m just stuck with it!”

Helpful Report

Posted 1 month ago

“My order was messed up. I ordered 2 scarf's and was only sent one! However, Ororo charged for 2. Upon calling, I got a person who spoke little English and did not thoroughly comprehend my issue. Once my order was located I had to jump through hoops to get my order resent!”

Helpful Report

Posted 1 month ago

Hi Keith, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“Hello, I purchased the heated socks with the strongest battery option, but the heating did not work properly. I would like to return them. I found another brand for my daughters, and they worked much better. Please let me know how to proceed with the return. Thank you.”

Helpful Report

Posted 1 month ago

Hi Bento, thank you for your review. Upon checking, the Tahoe Unisex Heated Socks you ordered cannot be returned or exchanged. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“You sent me a link to do a review and I still haven’t received the product. It’s been 2 weeks since I ordered. Allegedly arriving tomorrow finally”

Helpful Report

Posted 2 months ago

Hi Craig, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our logistics department for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I wore my new Anchorage gloves for the first time today while skiing. They did not keep my hand from getting cold.”

Helpful Report

Posted 2 months ago

Hi Mark, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“Can't get front heated panels to heat”

Helpful Report

Posted 2 months ago

Hi Shawn, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“we charged the batery, plugged it in and nothing warmed up. DOA”

Helpful Report

Posted 2 months ago

Hi Rick, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“Bought these with hopes that they'd be awesome. They weren't. I returned them. First of all, their sizes are all wrong on the website. I normally wear an XL glove, but per the website, I should be a medium. I bought a large, but they were still too small. The glasgow liners are not the same as the pictures on the website. The finger pads are cheap glue on pads that I'm confident won't stay on for long.”

Helpful Report

Posted 2 months ago

Hi Daniel, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 2 months ago

“Buyer Beware! The construction, quality, and customer service of these products is terrible. After wearing this garment for ~1-2 times per week for the past 3.5 months, the seams have begun to unravel. When I reached out to customer service, I was told that the warranty doesn’t cover “wear and tear.” A seam unraveling in a new garment is not wear and tear.”

Helpful Report

Posted 2 months ago

Hi Katie, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“I purchased the Parker jacket and when o received it the battery would not hold a charge so I videoed it plugged in and they send me a replacement which still does not hold a charge. I would not recommend this brand when there are so many others that work”

Helpful Report

Posted 2 months ago

Hi Robin, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“I have written to you twice to say when I received my jacket there was no battery pack with it - please advise”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. We are sorry if you didn't receive the battery pack. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 2 months ago

“I received the vest with a defective battery. I had to prove the battery was defective with videos and befoire I could get a replacement bqttery, the whole process took about one month. Poor customer service.”

Helpful Report

Posted 2 months ago

Hi Christine, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any other assistance.

Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews