ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the beauty of the heated vest and has been so wonderful to have as I do work in the medical profession and often do air transport in cold weather. The vest is great to add heat without a lot of bulk. My husband's vest had an issue with a cord that was resolved quickly with an easy return. My zipper on my pocket of my vest has already broken though and I've never washed it.”

Helpful Report

Posted 3 weeks ago

Hi Lauri, thank you for your feedback! We're glad you love the heated vest, but we're sorry to hear about the broken zipper. Our customer service representative will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 weeks ago

“I ordered the Buffalo gloves for my husband. Unfortunately, the fingers are not heated and that is where the heat is needed, the extremities.”

Helpful Report

Posted 1 month ago

Hi Susan, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“I have a heated vest made out of 50.4% polyester, 45% cotton and 4.6% other fibers, so hopefully you can track it with the Lot# MVFXBT1110802727. Well, my original battery could no longer handle a charge, so I contacted you and was directed to purchase a replacement battery; model MINI 5K 2INR22/71, just in case you need to look it up!! Well, I fully charged it before using, like the directions said, and when it was turned-on, it turned itself off in about a min. So, I put it back on the charger and the 4 lights quickly lite up, so trying it again in the vest, it turned off in a shorter time frame, like seconds. Your product has been a great buy, but the key technology, battery-powered heat, doesn't work like the original. Thanks for allowing me to vent...”

Helpful Report

Posted 1 month ago

Hi Duncan, thank you for your review. Sorry for the unhappy shopping experience. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“I really like the warming functionality of the Men's Golf Vest but the battery placement in tha back of the vest is poorly designed. Can't wear it your car unless you like a small brick pressed into your spine and can't wear it in the golf cart unless you like the same. Women's vest with battery in side is much better.”

Helpful Report

Posted 1 month ago

Hi John, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I do like it, but have yet to put it through its paces. I really wish they made a tall version for those of us with longer torsos and arms. I am 5’10 and 135 lbs and ordered the medium. It’s a little short waisted and I would like longer arms ( the large has same sleeve length). Also, I wish the neck edging was softer around the face. Maybe it will “give” the more I wear it.”

Helpful Report

Posted 1 month ago

Hi Leslie, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I give it 5 stars as a vest, 2 stars as a jacket. I have a 41 inch chest and the large sized jacket restricts my golf swing. The sleeves should be made of a stretchy insulated fabric.”

Helpful Report

Posted 1 month ago

Hi Judd, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contract us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“Not enough heated areas”

Helpful Report

Posted 1 month ago

Hi Mary, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further.

Posted 1 month ago

“Jacket is comfortable but battery life and recharging time are an issue. Had to purchase another battery”

Helpful Report

Posted 1 month ago

Hi Russ, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“Not good customer service. Returns and exchanges difficult and costly. Not worth it”

Helpful Report

Posted 1 month ago

Hi Todd, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“After using the size chart a ordered a medium, but they were too small. I exchanged them for a large. The battery has to be put in the pocket plug first. Battery life is good. I was disappointed that the fingers didn't get warm, even on high wearing the outer glove. I was taking photographs with a camera, so I had to take the outer glove off a lot. The right hand outter glove is extreamly hard to get on over the inner glove. The touch compatibility is bad. I tried both hands, and different pressures, but they did not work most of the time, the reason for 3 stars. I have a vest too, which is great. In the house with the vest turned off, it feels like it is on, so I will put it on if I'm a littel cold. I think the prices are good and would buy them again.”

Helpful Report

Posted 1 month ago

“Overall, I love the vest I purchased in 2023. However, the Men’s Heated Fleece Jacket was a bust. I’m not a big man and my arms are slender (I’m 75 and have had health issues). I couldn’t get my arms into the sleeves because they are very slender AND they’re fleece lined. There’s nothing but drag on anything I wear. Would be smart for you to line the inside of the sleeves with a satin type of material that would facilitate easy on & off actions. This explains why I am returning the jacket.”

Helpful Report

Posted 1 month ago

Hi Steven, thank you for your review. We are sorry if it doesn't fit. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I bought a very basic vest and loved it so much I bought a more expensive vest in down with more heat. I love the vest for the most part, but the zipper which is very different than my first vest, gets stuck constantly. I still love it and it keeps me cozy but it was a lot of $$$ for a sticky zipper.”

Helpful Report

Posted 1 month ago

Hi Kelly, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“Once I got it charged love the warmth . But I didn’t get a charging block . And my iPhone block doesn’t work . Had to hook it up to my computer.”

Helpful Report

Posted 1 month ago

Hi Charlene, thank you for your review. To reduce our environmental impact, we no longer include a charger with our heated apparel. However, a USB charging cable is still provided, so you can use any charger with a USB-A port. We appreciate your understanding as we make this transition, and we thank you for trusting our brand. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I have an overall 3. I had a full coat & a vest stop heating within a week of each other. The coat was a Christmas gift to me from my wife & the vest was a Valentine’s gift to my wife from me. The coat was less a couple years old & since my wife purchased through Amazon, the warranty was for 1 year. Buy direct from Ororo, it’s 3 years & would have been warrantied. So I am out of a coat. Wouldn’t replace it thigh it was only a couple years old. The Vest: I ordered from Ororo.com & it was replaced immediately. I did have to send a picture showing the connector was cut off with scissors as they required. Guess they didn’t trust my word from their troubleshooting. I would have given 2.5 stars if available. Wherever you sell your product, stand behind it the same!! Hope this helps someone before buying.”

Helpful Report

Posted 1 month ago

Hi Jeffrey, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“Although I have used this jacket over a year, but only used it during the winter months. I had an issue with charging the battery which had a poor connection and would never charge thus I had to get a new battery, but it seems as though the battery life does not last as long as the previous one. Overall, I think the price of the battery I paid was too much money.”

Helpful Report

Posted 1 month ago

Hi Daniel, thank you for your review. Sorry for the unhappy shopping experience. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“When my heated vest arrived it came without a battery pack or any charging leads. When I queried this I was told that when supplying Europe this is the norm and I could purchase a battery pack separately. However, the advert I had read when I purchased my item on line while on holiday in the USA clearly stated everything was included and made not mention of exclusions to Europe - my delivery address would give me away surely? In short, I returned the garment and a refund was given (less delivery charges) but to get to this point I had to endure a series of rather blunt and unhelpful emails from the "Customer Services Team". I was left with a very bad feeling in my mounth.”

Helpful Report

Posted 1 month ago

Hi Jane, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any assistance. We are always here to help :)

Posted 1 month ago

“I purchased a vest from Ororo directly for my wife's birthday gift. The vest was a medium and it was a bit tight across the chest, so I wanted to exchange the product (which was only tried on once) for a large. Ororo policy was for a no returns. Dissapointing. So far, the product does work well. My advice is to make sure you purchase the correct item.”

Helpful Report

Posted 1 month ago

Hi Robert, thank you for your review. Upon checking, the item you ordered was a final sale product. As a reminder, when purchasing this Open-Box/Final Sale item, you agreed to our final-sale policy, meaning it cannot be returned or exchanged. This policy is clearly noted on the purchase page of each Open-Box/Final Sale item. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“THIS WAS WAS MY SECOND TRY TO GET THE RIGHT BATTERY FOR MY VEST....FIRST DID NOT HAVE THE PROPER PLUG IN ATTACHMENT...THE SECOND ONE WORKED....IT CHARGE WORKS BUT IS’NT AS STRONG & LONG LASTING LIKE THE ORIGINAL BATTERY..... :(((((”

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Posted 1 month ago

Hi Eugene, thank you for your review. Sorry for the unhappy shopping experience. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I love Ororo, but the wires that seem to connect to the power button, are obvious and run right over my left breast, which only makes it look like I have a crazy left nipple.”

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Posted 2 months ago

Hi Miranda, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I haven't worn it yet ....”

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Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews