ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two vest and two batteries recently. I am enjoying them. Would be nice if you had a battery that lasted longer than 2 hours. Also if you had an xxs as an option. The tighter the vest the warmer it feels.”

Helpful Report

Posted 4 weeks ago

“I am very happy to go out on a cold day to golf and have a wonderful warm vest to wear I am also very happy with the heated scarf. I wear it for easing neck muscle pain and for migraine headaches”

Helpful Report

Posted 1 month ago

“My mom bought this vest for me to wear outdoors on cooler days. The vest intself is wonderful. It fits great and the warming features work great. Unfortunately my battery was taking over 24 hours to charge (this is after about 2 weeks of using it). At first when I contacted the company, they were excellent and responsive. Howeve, I found their replacement policy outdated and inconvenient. I had to send them my battery back (that's fine, but I had to find my own packaging for this). Not only unitl they received my battery would they send me a new replacement (this left me without a battery for 2 weeks). I also was charged for shipping; when I asked about this, I was met with "this is our policy". Well, now you have my battery and I can't get another until I pay for shipping? What else am I supposed to do?”

Helpful Report

Posted 1 month ago

“Love the warmth & lightness of my fleece jacket. Do have an issue with the inside sleeves -- they are too narrow making it very-very difficult to put on with a long sleeve shirt.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 month ago

“I have not had a chance to use my heated vest yet, but I am looking forward to wearing it when the weather turns cold again. The concept is genius. I was unable to use the first vest I ordered because it came without a battery. I was frustrated that I ordered a heated vest that was sold without a battery. To purchase the battery separately was signficantly more expensive than returning the first vest I ordered and buying another vest with a battery. By the time that arrived, the oold weather had passed. I would recommend adjusting your advertising to make it abundantly clear that your heated vest that is sold without a battery is only for people who already own a battery (which I imagine is an extremely small population).”

Helpful Report

Posted 1 month ago

“The vest keeps you nice and toasty. The only thing I have an Issue with is the zipper getting snagged and cot on the fabric When using it. I've lost weight do to having cancer which left me with zero body fat, I get cold very easy now. The heated vest does it job well.”

Helpful Report

Posted 1 month ago

Hi Kent, thank you for your review! We're glad to hear that the vest keeps you warm and toasty. We're sorry to learn about the issue with the zipper snagging; your feedback is valuable, and we’ll pass it along to our team for improvement. Please feel free to contact us at support@ororowear.com if you need any assistance. Wishing you all the best, and thank you for choosing our product!

Posted 1 month ago

“Comfortable, my partner tells me I am not fashionable, but my hands are way hotter then theirs so the use my hand pouch to get there hot like me.”

Helpful Report

Posted 1 month ago

“Really like it!”

Helpful Report

Posted 1 month ago

“you took care but made me jump though some hopes”

Helpful Report

Posted 1 month ago

“got it to work after all - alls good!”

Helpful Report

Posted 1 month ago

“I wish the battery lasted longer. I also wish kid sizes were available. We ended up getting an adult XS for my son that works but it would be too big for my younger kids. More kids in school are asking for them. Great for recess and out door rinks.”

Helpful Report

Posted 1 month ago

“I like my vest though I did find it ran a bit small per the measurements. I love love love the heated option and pockets but the time for my battery pack had never reached what it says for the three levels, hence the 4 out of 5 above.”

Helpful Report

Posted 1 month ago

“I bought the vest and battery together. The vest worked great but the I tried to charge the battery from it took around 8 hours. However ororo customer service was really workable and sent me a new one and it has been working great for me.”

Helpful Report

Posted 1 month ago

“I love my vest but it takes too long to charge. I have already replaced the battery and now wonder if it’s the cord. It has been charging for 48 hours and still isn’t charged.”

Helpful Report

Posted 1 month ago

“Everyone was very helpful but the charger I purchased would not revive the battery. Must just be a bad battery.”

Helpful Report

Posted 1 month ago

“Go with more heating zones if you can Easy to use”

Helpful Report

Posted 1 month ago

“I very much like the garment! I would allow for a better or different closure system.”

Helpful Report

Posted 1 month ago

“My first heated ski gloves. I’m still getting used to them. I may wish I ordered a bigger pair since I feel the length to my wrist seems short and I would like more room at my cuff since the battery takes up some space as does my clothing layers and watch. The heat part is just fine for me. So nice to just turn on some heat on the chairlift as needed. Would have liked the batteries to be on USB-C. Maybe the company would consider changing to USB-C since most are going that way.”

Helpful Report

Posted 1 month ago

“Just recently received my jacket. So far it's working like a charm. Very satisfied!”

Helpful Report

Posted 1 month ago

“I love the coat. Fit is perfect. Battery does not stay charged very long.”

Helpful Report

Posted 1 month ago

ororowear.com is rated 4.3 based on 996 reviews