Orthofeet Reviews

Name: Orthofeet
Rating: 2.35

2.4 Rating 116 Reviews

29 %

of reviewers recommend Orthofeet

Company Reviews

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Metrics

2.4

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 2 star review on 13th April 2024

Anonymous

Orthofeet 1 star review on 8th April 2024

Anonymous

Orthofeet 4 star review on 4th April 2024

Hector

Orthofeet 3 star review on 26th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt like I got scammed they’re horrible shoes there’s no support I’m sorry I spent $109. I just went out and got myself a pair of Hokas so much better I will never buy from ortho feet again. Their customer service was terrible.”

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Posted 1 year ago

“Luckily, I was about to purchase a pair shoes sneakers for $145 and it wouldn’t take my gift card. Then I did a little research and found out why gift cards are in allowed to be used outside the United States they’re made in China so glad I didn’t make that mistake next to my gift card.”

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Posted 1 year ago

“Horrible smell - left them outside and still smell plus heel of shoe uncomfortable- waste of money!”

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Posted 1 year ago

“These shoes are horrible garbage. The worst part is the smell. My car still stinks from opening the package in the car outside the post office. Think finger nail polish remover meets burnt nappies. They are scratchy, stiff and ugly and the tongue part is way too narrow and twisted to be of any purpose. For the price I should have stuck to sketchers.”

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Posted 1 year ago

“Absolutely garbage. DON'T BUY THEM! I wasted 135.00.they refused to give me a refund because I lost the order numbers. They are made cheaply and it shows.”

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Posted 1 year ago

“The Tambor-Blue shoes will not stop squeaking. I have tried everything and these shoes are noisy and disruptive when walking. Customer service offered suggestions I had tried prior to contacting them--all suggestions were useless. I will not buy from this brand again.”

Helpful Report

Posted 1 year ago

“I wanted the shoe to be great. I ordered them back in March. I wore the the first day I received them and got a blister but only on my left ankle. I waited for the ankle to heal up and tried them again today and the blister started again. I will not be wearing them again. I called customer service hoping to get a partial refund as I am unable to comfortably wear the shoe. I don’t feel I should have to wear a blister pad to wear the shore. The women’s 12 medium do seem wide even after adding the 2 inserts that are provided. I am very disappointed with the purchase.”

Helpful Report

Posted 1 year ago

“Went through the endless process of getting a $15 coupond code by subscribing to texts and emails, then there is no place to enter it. No chance to change order (of %360 because some stupid app called shop swooped in and placed it for me. Impossible customer service to boot. So I will go to the trouble of returning it all because I do not want to deal with them. Have been a customer for 20 years and spend thousands on orthotic shoes ---but they have change for the worse. Everything on their site is fishing for you to make a mistake and cheat you out of more money.”

Helpful Report

Posted 1 year ago

“Bought 4 packs of socks in men’s large (9.5-11.5), I wear a size 10 shoe. All of them were too small. Requested a return due to this issue and ended up paying $20 in “restocking fees.” Top of the return policy page says “FREE Shipping, Returns & Exchanges for purchases made on orthofeet.com only” and that’s also all over the site. Why would anyone feel the need to read all the fine print when “Free shipping, returns, and exchanges” is everywhere. Glad I could make a $20 donation.”

Helpful Report

Posted 1 year ago

“The customer services also. They’re trying to tell me it took three months to receive my shoes back and get a refund. I wish I would have read reviews before I bought them.”

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Posted 1 year ago

“These people are scam, do not order from them”

Helpful Report

Posted 1 year ago

“Purchased 2 pairs of shoes, called after 5 days still haven't ship, agent was was rude, impolite. Find out Made from China materials. Don't know yet how good the shoes are but the bad customer service put me off, will never buy from them again.”

Helpful Report

Posted 1 year ago

“On my first day to wear my new shoes, I saw that the bottom was pretty hard, but proceeded to wear. I walked outside to go to work and rolled my foot in them, very painful. So I took them off, and put them in my closet waiting for my foot to heal to try them again. I still have problems with my foot today. Anyway, time passed and I forgot about the shoes. I reached out to Orthofeet for a refund, and as I thought they said my 60 days was past. My argument was that the website states 60 day wear refund, I wore them 1 hour. Website also says, walk comfortable or well refund your money. All this is stated on the website, but CS says no way I'm getting a refund. I set out to wear the shoes, not have to deal with this.”

Helpful Report

Posted 1 year ago

“worst service possible!!!! They advertised a discount to "automatically apply." Then didn't apply it. When called customer service, they said, "We believe we charged you the right amount." As for the advertisement, "I think the price must have included the discount." IT DIDN'T. THEY WOULDN'T MAKE GOOD ON IT. ARROGANT!!!!!!! So horrible to deal with”

Helpful Report

Posted 1 year ago

“Buyer beware.....Customer service is poor. Company only sent confirmation after I placed poor review and asked for a refund. Its been 3 weeks and I have no shoes. Company says they cannot issue refund until I receive the package and return and there is a time limit. I contacted them before the shoes shipped and still they would not canc Wish I had read all the other reviews 1st.”

Helpful Report

Posted 1 year ago

“I tried to order a pair of shoes today and when I got to the check out IT advised me my order was not eligible for free shipping or discounts being offered For President's Day sale! Excuse me??? What kind of scam is this! Never again! You don't deserve any stars your company is a scam! Exactly like Walmart!”

Helpful Report

Posted 1 year ago

“Made in China, shipped from China, and return’s have to go back to China!! Had my money for three weeks before shipped. Wearing shoes like pounding hard wet sand in bare feet. No shock absorption. No promised insole.”

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Posted 1 year ago

“Purchased shoes I never received. Can't contact anyone, just get auto reply with offer of discounts. PayPal says the company gave them proof of delivery, so no refund from them. Asked PayPal to send me the proof of delivery they received from company. Should have read reviews first. Sorry I trusted Paypal to vet the vendors they service. At least they don't have my credit card info. WHAT A SCAM!”

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Posted 1 year ago

“I agree with other poster. These bad reviews are about orthoFIT, not the orthoFEET website. Orthofit is a scam of gigantic proportions. The website is www.theorthofit.com. The shoes are cheap, stinky, plastic, & you can't return them without spending more than the shoes cost. You have to return them to CHINA and I don't know if you would get a refund even then.”

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Posted 1 year ago

“I think most of these bad reviews are suppose to be for Orthofit not Orthofeet. I've read good reviews for Orthofeet, but similar horrible reviews for Orthofit.”

Helpful Report

Posted 1 year ago

Orthofeet is rated 2.4 based on 116 reviews