Orthofeet Reviews

Name: Orthofeet
Rating: 2.35

2.4 Rating 116 Reviews

29 %

of reviewers recommend Orthofeet

Company Reviews

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Metrics

2.4

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 2 star review on 13th April 2024

Anonymous

Orthofeet 1 star review on 8th April 2024

Anonymous

Orthofeet 4 star review on 4th April 2024

Hector

Orthofeet 3 star review on 26th March 2024

Anonymous

Anonymous // 01/01/2019

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“I Went to order slippers and my slippers weren't in stock. They don't allow rainchecks to honor the sale code I have and I am unable to return of the money I put towards a gift card. I do not work with a company that offers poor customer service.”

Helpful Report

Posted 1 year ago

“so very disappointed after spending $90. upon receiving my sneakers, i quickly put them on even though i wasn't impressed by appearance. they were very comfortable at first, just become troublesome and uncomfortable after only 5 minutes walking around living room. SOOOOOOOOO disappointed in quality, very thin fabric/material and fuzzy looking. decided to cut my losses and return; lost $5. restocking fee.”

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Posted 1 year ago

“This site is fraudulent. I ordered and paid for a pair of slippers and paid over $100. I received a cheap plastic wallet likely worth no more than a couple of dollars. Offers me 30 pc refund as I no longer have the packaging it was delivered in. DO NOT PURCHASE FROM THIS SITE.”

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Posted 1 year ago

“I have lymphoedema and my one foot swells. The extra side attracted me but when received it’s nut really that wide. Tory advertise free returns but charge a $5 restocking fee. Dumb! It’s nit electonics it’s shoes! Never again!”

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Posted 1 year ago

“Attention arnaque chaussures jamais reçues mais le paiement a bien été prix”

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Posted 1 year ago

“I called to place an order for a pair of shoes less than 1/2 hr after the phone lines opened to place an order. It is "cyber monday" where I could have bought the shoes for 40% off. I was told these shoes were "unfortunately" out of stock for "possibly" up to 6 weeks. This is unacceptable and very poor service to be out of stock within a half hour of the start of a sale. Although I have ordered from Orthofeet (as has my mother) numerous times, "Unfortunately" for Orthofeet, I will be unsubscribing to anything they have to advertise, and I had been recieving for numerous days before the sale started, which I repeat was approximately 1/2 hour before I called to place my order. Sketchers also have very nice supportive shoes.”

Helpful Report

Posted 1 year ago

“I filled out the order form online had what i needed got a coupon lowering the price, was happy then i paid through paypal, good and the website would only let me go back to paypal, I checked PP the payment was there so i called orthofeet and all i got was you have no order(as i was looking at it on their website) spo i asked her how we can fix it again you have no order...and no offer to help i tried 3 different ways to get help finally i gave up and canceled my payment, good product get some real help clarke3@cox.net”

Helpful Report

Posted 2 years ago

“Absolutely dreadful- I ordered mine on 25.09.22 and they have not arrived and now I can’t even view my order in the link from my email confirmation. AVOID”

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Posted 2 years ago

“I received the shoes but they were not the size I ordered and now it they are making it hard for me to return. The shoes I received also smell very chemical not sure if I want to reorder in my size even if I do eventually get a refund. Oh and buy the way you have to pay for them to be shipped back. Another Instagram scam.”

Helpful Report

Posted 2 years ago

“OrthoFeet Style: Women's Verona For limited walking What I like: - Ability to adjust to fit (extra sole spacers, adjustable back strap, and elastic toggle) - Arch support insert - Mesh upper doesn't cut skin - Leather toe box reinforcement prevents the toe from poking through the mesh What I don't like (these three far "dislikes" outweigh the four "likes"). - Too little cushioning (I feel the pavement through the sole of the shoe - hard impact when I walk) - Lacks rocking at sole at front of the foot (forces me to walk flat-footed - no rolling motion when my foot hits the ground) - Nice to have arch support inserts, but they're pretty ineffective; flatten out and don't sustain my weight (115 pounds) Overall, these shoes are comfortable if I don't walk much. But I need orthopedic walking shoes with proper cushioning and functional shoe design/ engineering to lessen the impact on every aspect of my foot's walking motions, which then helps minimize the impact on my spine and back. Verdict: Would wear these shoes for lounging around, but not for walking. I would not buy any other styles for walking purposes (all seem to have the same cushioning and sole engineering). Will stick with my other orthopedic brands.”

Helpful Report

Posted 2 years ago

“I wouldn't even give this company a 1 star...didn't receive my trainers. Total scam!!! Trying to get a refund”

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Posted 2 years ago

“12 days start to finish for my shoes/trainers to arrive. They were made in and shipped from China. They come in a plastic bag, not a box. Their communication stalls after your purchase wondering when/if they will arrive and if you in fact got scammed. They look cheap, they feel cheap, they are sort of comfy, but not around the toes, you feel like you are falling off the platform, because the fabric doesn't support your foot. I can tell they will be no good within a couple of wears. Not worth the money, time, effort and lies they obviously tout on their website. Get Sketchers instead.”

Helpful Report

Posted 2 years ago

“Non-existent shipping department. Ordered two seven days ago and they still haven't shipped probably end up sending them back if they ever arrived. I suggest you order from another company.”

Helpful Report

Posted 2 years ago

“I got charged for the shoes I never received.”

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Posted 2 years ago

“DO NOT BUY. These are NOT reputable shoes made by a reputable company. I found them by doing a Google search for "waterproof boots". The cheap price enticed me. I know better than that. What a mistake. Now I'm stuck w a pair of very poorly made boots, of poor material. They're a tad short in the toe, and I bought the size I typically buy in boots. They have NO arch support to speak of. The sole feels like a piece of cardboard between my feet and the ground. It took 16 days to get them. They came from China. I did not know that. I never would have purchased them had I known they were coming from China. It makes no sense to return them. I would end up wasting more than the $50 I already wasted. I could have used that on a real pair of shoes. Lesson learned. Won't happen again.”

Helpful Report

Posted 2 years ago

“Got charge for some shoes which I never received”

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Posted 2 years ago

“These are the most uncomfortable shoes I have purchased. There are several inserts included but there is not arch support. The non tie laces do not work if you have to use the top holes to tie your shoes. They recommend a break in pattern of 2 hours a day, then 4 hours, etc. The more that I wore them, the worse they hurt my feet. As a nurse comfortable shoes are a priority. I have plantar fascititis and flat feet. I do not recommend these at all.”

Helpful Report

Posted 2 years ago

“Attention. Impossible de retourner les chaussures. 5 mails sans réponse pour recevoir l'adresse de retour en Chine. Le tel ne répond pas. J'ai acheté Chaussures marche à enfiler. Gris/ 40 La semelle est dure et fait mal pour mes pieds douloureux. Le bout de la chaussure est douloureux aussi. La taille est trop grande. Attention avant d'acheter. 46€ perdu. Diane B. France”

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Posted 2 years ago

“The insoles are great, but the shoes stink. ordered a pair for myself and wife, when we opened the boxes the chemical smell was overwhelming, we had to put them out side over night and it still didnt get all the smell out. The shoes are the cheapest thing i have ever bought. my feet felt like i was wearing my shoes untied and when i pull the laces tight it didnt help. Very disappointed i have read lots of reviews about how good these shoes are but i think its the insole people like. The shoe itself is walmart quality and we are very unhappy, going to send back.”

Helpful Report

Posted 2 years ago

“These shoes felt like concrete blocks on my feet. They were clumsy and uncomfortable to walk in. In addition, the inside was rough and the tops of my feet began hurting within a few minutes. I tried to leave a review on the Orthofeet website but you can only read five-star reviews. I tried to contact them, but my emails were unanswered. On a positive side, they refunded my money with no hassles and provided a prepaid shipping label. I did appreciate that.”

Helpful Report

Posted 2 years ago

Orthofeet is rated 2.4 based on 116 reviews