Orthofeet Reviews

Name: Orthofeet
Rating: 2.32

2.3 Rating 129 Reviews

29 %

of reviewers recommend Orthofeet

Company Reviews

Questions

Metrics

2.3

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 1 star review on 31st December 2024

Michael

Orthofeet 1 star review on 3rd December 2024

Anonymous

Orthofeet 2 star review on 13th April 2024

Anonymous

Orthofeet 1 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered shoes - money deducted from my bank account. I never received the shoes. On enquiry I am told “they are not that company” . No explanation why my money went to another company when I ordered on their website.”

Helpful Report

Posted 1 year ago

“Shoes shipped on a slow boat from China, took 2.5 months, (2 pair), neither fits, returns an issue, company offers 25% and keep the shoes. Or pay shipping to return to China(unknown). Obviously, misrepresented. If you order, receive them, and are satisfied, so be it. If you need to return, FORGET IT!”

Helpful Report

Posted 1 year ago

“I'd give them a zero if it were an option. I had trouble with the ordering site and ended up making an error - I think the default is to order 2 pair. I only wanted one AND the default size was not my size. I immediately tried to contact the company. They wouldn't cancel the order. They told me I'd love them. They were many sizes too small. As soon as they arrived I tried to return them. AGAIN. THEY SAID THEY WERE THE SIZE I ORDERED AND IT WAS TOO LATE. HORRIBLE CUSTOMER SERVICE. DO NOT BUY!!!!”

Helpful Report

Posted 1 year ago

“The pair of Orthofeet sandals hurt my toes. Since I went pass the 60 days by a couple of days, they refused to take the sandals back and give me a credit or a refund. I was could not use the shoes since they hurt my toes and in their customer service. Will not buy shoes from them again.”

Helpful Report

Posted 1 year ago

“I placed an order for 3 different pairs of shoes on 7/31. Tried them on right away, stood on LR rug to keep bottoms clean ( to walk back & forth just once). Two pair didn't fit correctly so contacted the company to make sure I got all instructions straight before sending (I did). Kept copies of all documentations. Bottom line: They received the shoes, it was taking way too much time for them to refund me & was tired of hearing their lame/B.S. excuses. Today is 10/3, I still have no return. My credit card company (i.e. CHASE) dropped the ball on this many times, so had major "Pow Wow" with them about client care & taking matters like these more seriously. Evidently, Chase rep. wasn't listening to me when I told him the amount of the purchase that was returned to be refunded. Fact is I wouldn't have filed a dispute if they didn't keep giving me a runaround saying "Global Bank won't release the funds. That's B.S. unless they owe the bank to much money they are just clearing out their warehouses by lying to people, get enough money in to pay off the bank and then will no doubt file for Chapter 11 & resurface as a newly named shoe company. Had a 2 hr. call with Chase reminding them that I pay my bills on time every month in FULL. This matter now has supposedly been given to their "Back Office Team" who handles matters like these that need escalated support. DON'T EVER BUY FROM THIS COMPANY, YOU WILL REGRET IT!!!”

Helpful Report

Posted 1 year ago

“Ordered shoes still haven’t received them”

Helpful Report

Posted 1 year ago

“DO NOT SHOP HERE. This place is a scam. Order from here at your own risk.”

Helpful Report

Posted 1 year ago

“I felt like I got scammed they’re horrible shoes there’s no support I’m sorry I spent $109. I just went out and got myself a pair of Hokas so much better I will never buy from ortho feet again. Their customer service was terrible.”

Helpful Report

Posted 1 year ago

“Luckily, I was about to purchase a pair shoes sneakers for $145 and it wouldn’t take my gift card. Then I did a little research and found out why gift cards are in allowed to be used outside the United States they’re made in China so glad I didn’t make that mistake next to my gift card.”

Helpful Report

Posted 1 year ago

“Horrible smell - left them outside and still smell plus heel of shoe uncomfortable- waste of money!”

Helpful Report

Posted 1 year ago

“These shoes are horrible garbage. The worst part is the smell. My car still stinks from opening the package in the car outside the post office. Think finger nail polish remover meets burnt nappies. They are scratchy, stiff and ugly and the tongue part is way too narrow and twisted to be of any purpose. For the price I should have stuck to sketchers.”

Helpful Report

Posted 1 year ago

“Absolutely garbage. DON'T BUY THEM! I wasted 135.00.they refused to give me a refund because I lost the order numbers. They are made cheaply and it shows.”

Helpful Report

Posted 1 year ago

“The Tambor-Blue shoes will not stop squeaking. I have tried everything and these shoes are noisy and disruptive when walking. Customer service offered suggestions I had tried prior to contacting them--all suggestions were useless. I will not buy from this brand again.”

Helpful Report

Posted 1 year ago

“I wanted the shoe to be great. I ordered them back in March. I wore the the first day I received them and got a blister but only on my left ankle. I waited for the ankle to heal up and tried them again today and the blister started again. I will not be wearing them again. I called customer service hoping to get a partial refund as I am unable to comfortably wear the shoe. I don’t feel I should have to wear a blister pad to wear the shore. The women’s 12 medium do seem wide even after adding the 2 inserts that are provided. I am very disappointed with the purchase.”

Helpful Report

Posted 1 year ago

“Went through the endless process of getting a $15 coupond code by subscribing to texts and emails, then there is no place to enter it. No chance to change order (of %360 because some stupid app called shop swooped in and placed it for me. Impossible customer service to boot. So I will go to the trouble of returning it all because I do not want to deal with them. Have been a customer for 20 years and spend thousands on orthotic shoes ---but they have change for the worse. Everything on their site is fishing for you to make a mistake and cheat you out of more money.”

Helpful Report

Posted 1 year ago

“Bought 4 packs of socks in men’s large (9.5-11.5), I wear a size 10 shoe. All of them were too small. Requested a return due to this issue and ended up paying $20 in “restocking fees.” Top of the return policy page says “FREE Shipping, Returns & Exchanges for purchases made on orthofeet.com only” and that’s also all over the site. Why would anyone feel the need to read all the fine print when “Free shipping, returns, and exchanges” is everywhere. Glad I could make a $20 donation.”

Helpful Report

Posted 1 year ago

“The customer services also. They’re trying to tell me it took three months to receive my shoes back and get a refund. I wish I would have read reviews before I bought them.”

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Posted 1 year ago

“These people are scam, do not order from them”

Helpful Report

Posted 1 year ago

“Purchased 2 pairs of shoes, called after 5 days still haven't ship, agent was was rude, impolite. Find out Made from China materials. Don't know yet how good the shoes are but the bad customer service put me off, will never buy from them again.”

Helpful Report

Posted 1 year ago

“On my first day to wear my new shoes, I saw that the bottom was pretty hard, but proceeded to wear. I walked outside to go to work and rolled my foot in them, very painful. So I took them off, and put them in my closet waiting for my foot to heal to try them again. I still have problems with my foot today. Anyway, time passed and I forgot about the shoes. I reached out to Orthofeet for a refund, and as I thought they said my 60 days was past. My argument was that the website states 60 day wear refund, I wore them 1 hour. Website also says, walk comfortable or well refund your money. All this is stated on the website, but CS says no way I'm getting a refund. I set out to wear the shoes, not have to deal with this.”

Helpful Report

Posted 2 years ago

Orthofeet is rated 2.3 based on 129 reviews