Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.20

4.2 Rating 913 Reviews

79 %

of reviewers recommend Ottawa Flowers Inc.

4.2

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 11th November 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bouquet for my wife for mothers day, I set the delivery time for anytime. They showed up at 10:25pm , the driver didn't ring the door bell he just stood in the dark in-front of our doorbell camera. He apologized for the delay as they were busy, when I received it from him the packaging and flowers smelled like cigarettes and were absolutely disgusting. I've submitted multiple emails to Ottawa Flowers and crickets. First and last time using this company, if they could not deliver properly and at a reasonable time they should not have accepted my order over $100 for literally trash.”

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Posted 3 years ago

“My husband ordered me flowers & chocolates for mothers day. They arrived noon the next day. Suppose to have chocolates received a 70% cocoa bar. Cost $165 range. Not worth it. Never again!”

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Posted 3 years ago

“Beautiful flowers delivered on time (same day)! I recommend Ottawa Flower.”

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Posted 3 years ago

“My thoughtful husband sent me flowers for Mothers Day. The flowers I received were not thoughtful. The arrangement consisted all the rose buds being dead and several of the mums were broken. Needless to say during this time it would have been nice to receive a floral arrangement that was fresh and delivered on time. My card for my husband's order number said Saturday May 8 the flowers were delivered late on Sunday afternoon. Also when I keyed in the order number to fill out the survey it said that my number was invalid. A real disappointment. We will never deal with this company again!”

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Posted 3 years ago

“I ordered flowers online the Wednesday before Mother’s Day to be delivered to my mother on Mother’s Day. She did not receive them on Mother’s Day, so I called the next morning shortly before 9am. They said they were overwhelmed by orders and could not fulfill them all on Mother’s Day, but would expedite it to be delivered. It is now 3pm and yesterday’s flowers still have not been delivered. I have used Ottawa Flowers several times in the past and have been pleased with the quality, but this incident likely will have me looking elsewhere.”

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Posted 3 years ago

“Easy to book. Product is delivered on time with no fuss, no muss.”

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Posted 3 years ago

“The flowers were very nice. However, I ordered a birthday ballon with it that did not arrive (I would like my $3 back then). Also, the order was delivered at almost 10:30pm! That is a bit absurd, the person receiving the flowers had almost gone to bed as this point. I paid $20 for delivery alone so I was expecting a somewhat reasonable time, considering I placed my order over a week prior to the delivery date. Overall, very pleased with the flowers, but disappointed with the rest.”

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Posted 3 years ago

“I ordered flowers for my mother-in-law who is 85. We live in Florida and have not seen her in over a year due to Covid. She received her flowers on Saturday and as of this morning most of them are dead. I have tried calling you directly but no one is anwering the phones. I will try calling again later today.”

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Posted 3 years ago

“Used your services for our wedding 5 years ago. Would not think of using anyone else in Ottawa. Great service. Thank you”

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Posted 3 years ago

“Great offers and prices for flowers and bouquets and timely delivery as well.”

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Posted 3 years ago

“I am baffled and annoyed I would be asked to submit a review when the flowers I ordered for my mother for mother's day never arrived. I had a similar issue last year but at the time COVID-19 was new to us and so I was understanding. This year I am not and will never use this company again.”

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Posted 3 years ago

“Only half of the order was delivered. When I called to find out what happened to the rest of the order that was already paid for, I was told it is too late to deliver the other half. Poor customer service and it's not acceptable taking money for an unfulfilled order.”

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Posted 3 years ago

“I’m very upset that the order I placed for delivery on Mother’s Day was never delivered.”

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Posted 3 years ago

“Arrangement was beautiful! Website is user friendly. Same day delivery is great. Notifications by email at every step until delivery.”

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Posted 3 years ago

“Flowers were almost dying And balloons where ugly and paid for a big balloon got a medium size happy birthday one.”

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Posted 3 years ago

“My experience with ottawa flower for both Mother’s Day 2021 and my sisters wedding in September 2020 has been amazing!”

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Posted 3 years ago

“It is 7:40 pm and the flowers have not yet been delivered.”

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Posted 3 years ago

“Amazing!! Absolutely love the arrangements each and every time.i order!! Thank you!!”

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Posted 3 years ago

“Very happy. Flowers delivered on time. Flowers as advertised. Wife’s happy … I’m happy.”

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Posted 3 years ago

“The product and the flowers were amazing! Impeccable. The delivery guy was polite and asked for my name before leaving the flowers. There were others issues until receiving the flowers, though. * The website kept saying "In progress" and was only updated a few minutes before the delivery. Not really helpful if I want to track my order. * Not being able to select a specific time range for delivery had me booked my whole day waiting for the flowers only to receive them at 3:55 pm. Not related to the product, but I thought it'd be nice to mention it. * Changing my password on the website. The old password field is not hidden. The new password field is, but the "Confirm new password" field is not. Shouldn't all the hashed (hidden) and the system automatically validates if the new password matches? * I was having problems navigating the website when I noticed in the Console some errors, probably due to the technology used to build the site. * Site doesn't seem to have GTM implemented and the Data Layer is not as useful as it could be to help make decisions based on what users are doing on the site. Regarding this Survey: * Delivery on time: It's a little bit relative. My order was B4 4pm. Technically, it was on time, but with a range like that, probably it will always be delivered on time. * How many days did the delivery take. Is that related to the day I ordered or the expected day but I received in another? Same-day in the expected date, but within 5 days from my order. Overall, the product is great and I'll order again for future celebrations for sure.”

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Posted 3 years ago

Ottawa Flowers Inc. is rated 4.2 based on 913 reviews