Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.20

4.2 Rating 920 Reviews

79 %

of reviewers recommend Ottawa Flowers Inc.

4.2

Based on 920 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 11th November 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good. Delivered on time and my mom says they are lovely.”

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Posted 6 years ago

“The delivery service is terrible! You called me here in BC at 6:30am waking me after a very late night, maybe check where you are calling before dialing the number.”

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Posted 6 years ago

Dear Shelley, our sincerest apologies for the call so early. Drivers, at times, call recipients ahead of time to ensure someone is home yet confirm address, and with so many different area codes in north America, they clearly overlooked that it may be BC, thus, different time zone. Furthermore, if your phone number was provided versus that of the recipient, would have further resulted in us calling you versus the recipient directly. That being said, would like to offer you a free delivery on your next order as our apology for the early morning call. Your team at Ottawa Flowers Inc.

Posted 5 years ago

“Great service ,”

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Posted 6 years ago

“The service was excellent. The driver was awesome, accommodating, courteous and made the recipient feel like a valued customer. Could not ask for a better service.”

Ottawa Flowers Inc. 5 star review on 7th December 2018

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Posted 6 years ago

“I was very pleased with your prompt service, thank you and I will be ordering from you again.”

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Posted 6 years ago

“Ottawa Flowers has successfully delivered flowers to my grandmother for her birthday each and every year for the past several without fail. Although I am now 3 timezones away from my hometown, their online presence and email notification system keeps me updated in real-time.”

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Posted 6 years ago

“My friends were delighted with the flowers they received.”

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Posted 6 years ago

“Very bad experience this week with the Thurston outlet. Received an email an hour after ordering online saying that my order was "On Hold" without any specific reason. Called them right away and had to leave a message. No one ever called me back to fix the problem. I had to call them again around 5:00 PM after they missed the delivery time. Finally fixed the problem with them (wrong expiry date for my credit card). The bad news then was that it was too late for them for deivery (it was 6:00 PM) and that their driver already left. I had to arrange for a Uber driver to pick and deliver the flowers to my wife. Poor customer surface when I called (it felt like if they were not caring about the situation). Poor internet site. I went online to their survey link to complain but once the form was completed, I had an error message and lost all information. Went then on their Contact Us link and was automatically prompted to start a chat with one of their operators. Which I did... but after waiting 5 minutes, no one ever answered me back at the other end. Very dissapointed by the service and the lack of caring of the teams.”

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Posted 6 years ago

Edouard, We are sorry to hear there was issues with your order getting delivered on time, our drivers is done each day at 4pm but we usually have access to one on stand by, we would like to offer you free delivery and an upgrade on your next order with us. Please call us directly 613-737-5555 x 200 or x 201 we would be happy to help you with your future floral deliveries.

Posted 5 years ago

“The flowers I sent to my mother started to die the day after she received them. This has been the second time this has happened, it also happened when I sent her flowers for mother’s day. I am extremely disappointed and upset that this has occurred.”

Ottawa Flowers Inc. 1 star review on 1st December 2018

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Posted 6 years ago

Mayanna, sorry to hear you had a few issues with your order. If my memory serves correct we sent a Christmas arrangement for you as a replacement. Please feel free to call directly at 613-737-5555 x 200 or x201 and we can offer you an upgrade and free delivery on your next order. Ottawa Flowers

Posted 5 years ago

“Very nice stuff, always on time, great quality”

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Posted 6 years ago

“The delivery person was very conscientious and called me to confirm delivery.”

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Posted 6 years ago

“Always excellent delivery service and amazing flowers!”

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Posted 6 years ago

“Great service, as always!!!”

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Posted 6 years ago

“Beautiful flowers and super fast delivery from order to arrival”

Ottawa Flowers Inc. 5 star review on 14th November 2018

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Posted 6 years ago

“Très satisfaite, Merci”

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Posted 6 years ago

“Speedy same day delivery with great fresh flowers”

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Posted 6 years ago

“I hired Ottawa Flowers for my wedding (bouquets, corsages, boutonniers, succulents and flower arrangements.) They did such a great job matching the bridal colours perfectly and were even early with their delivery on our wedding day! I've replanted the beautiful succulents in the bouquets as a keepsake that will keep giving and growing! #ThankYou”

Ottawa Flowers Inc. 5 star review on 12th November 2018

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Receptionist can be nicer on the phone. Service was on time.”

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Posted 6 years ago

“It was a pleasure to meet with the owner and work with him. He had great suggestions. Two little glitches. The flowers were not placed where I had requested on the altar and the boutonnières and corsages were left in the sacristy rather in the front pew so I wasn't able to use them until later at the banquet.....I just didn't know where they were before the ceremony. The people who saw them thought they were for a wedding and not for our son's Ordination. So don't just presume we all know the protocol. It all worked out and the flowers were beautiful. Thank you. I would certainly use their service again.”

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Posted 6 years ago

Ottawa Flowers Inc. is rated 4.2 based on 920 reviews