Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.20

4.2 Rating 912 Reviews

79 %

of reviewers recommend Ottawa Flowers Inc.

4.2

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 11th November 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the flowers were beautiful, delivery was late on both occasions by a few hours despite my paying a premium for early delivery”

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Posted 2 years ago

“I would highly recommend for anyone looking for flowers to go visit this location!! The customer service is excellent. Pavel is very professional and understood right away what I wanted for my wedding bouquet. I was really happy with their delivery services as I received my flowers on the day it was promised!”

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Posted 2 years ago

“Beautiful arrangement. Thank you.”

Ottawa Flowers Inc. 5 star review on 2nd September 2022

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Posted 2 years ago

“Ottawa Flowers, Inc is my go to for ordering flowers. Their flowers are always fresh and delivery is fast and curtious.”

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Posted 2 years ago

“Another beautiful arrangement from Ottawa Flowers. I ordered it online and it was delivered the same day. The recipient sent me a photo. The arrangement is beautiful. Thank you Ottawa Flowers!”

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Posted 2 years ago

“I haven't seen the flowers yet myself but apparently, they are beautiful and my fiance is very happy!! Thank you!”

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Posted 2 years ago

“Sent a bouquet to my neighbour after their father passed away and they kept saying how beautiful the arrangement was! Thanks Ottawa Flowers ❤️”

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Posted 2 years ago

“Beautiful bouquet of lilies. She loved it.”

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Posted 2 years ago

“Sorry, very disappointed as the floral image selected did not look anywhere near the picture when delivered! This erodes the credibility of ordering from far away, when these orders matter and represent special circumstances and need to convey those feelings! Customers need to trust the process, otherwise why bother!”

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Posted 2 years ago

“Had a few hiccups getting timing right but delivered beautiful flowers in the end, Thanks!”

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Posted 2 years ago

“Placed order at 11:00am Friday, got 'in progress' confirmation at 11:56. Wife got call at 7:45pm saying they were trying to deliver them, she was already out to dinner, they said they would try again next day. She sat around all saturday, no call, no flowers. Order still shows in progress now Monday Be warned, I'm not actually even sure they made any flowers, but I've now been charged for flowers but my wife just received a phone call and a broken promise.”

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Posted 2 years ago

“Ordered a costly arrangement with 3 birds of paradise as the centerpiece. The morning of the delivery, they called to say they only had one stem out of the three and that they would replace with something else… When I explained that I had ordered that arrangement specifically for those 3 exotic flowers, the lady took on a very rude condescending tone and kept cutting me off saying that they would replace with something else. When the arrangement was received the one and only bird of paradise was barely showing. Anyways, Ive ordered many arrangements in the past and can honestly say the customer service was subpar and the arrangement didn’t reflect the cost. I won’t be ordering from there again.”

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Posted 2 years ago

“Thank you, the flowers were delivered within a few short hours and the recipient just loved it. Always great service and thank you again.”

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Posted 2 years ago

“The quality of their collection, and excellent friendly service, enables me to send flowers (ordering from London, UK) to my relatives in Ottaway, knowing their arrangements will give huge pleasure. My cousin wrote: The flowers are spectacular and greatly appreciated!! You have outdone yourself yet again!! and "Methinks the flowers will last well and for a while. (Can't believe how pretty they are!!)"”

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Posted 2 years ago

“I ordered flowers for a funeral last weekend. I chose the time slot for 9am because the funeral was at 10am. When I got the confirmation, it said "before noon" so I got in touch via the chat immediately to let Ottawa Flowers know that it was critical that the flowers be delivered at 9am (the time slot I chose) because the funeral was at 10. The person on the chat issued an "order change" to ensure that it was clear that they had to be there at 9 and assured me that they would be there on time. (I was prepared to cancel the order if they couldn't guarantee a 9am delivery). Unfortunately, after all that effort they arrived long after the funeral had started (I received an email notice that they had been picked up for delivery at 10:10am). I never even saw them. I emailed them that evening to express my dissatisfaction and I have never even received an acknowledgement of my email, let alone an apology. I do not recommend ordering flowers from Ottawa Flowers if you want them to get there on time (or decent customer service).”

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Posted 2 years ago

“I ordered 3 pieces. Only one was delivered on time. The other two pieces were finally found and delivered long after the service was started. It isn't clear where the issue lay, but this did add a great deal of stress to having things run smoothly for my father's funeral. Sadly, most of the roses had already started to turn brown at the edges of the petals. The rest were fine.”

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Posted 2 years ago

“flowers are fresh and arrangements are very nice. deliveries are always on time”

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Posted 2 years ago

“Loved the process it was so easy and the recipient of the flowers absolutely loved them! Thank you for your amazing service and will definitely be ordering with you again 😁”

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Posted 2 years ago

“TERRIBLE! I order flowers for my daughter's birthday with enough time, I specified that it was business hours, and the flowers were not arriving.... I call and a very annoying girl told me that I had to pay $10 more for them to send the flowers that day. Terrible service and customer service!”

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Posted 2 years ago

“Several flowers arrived wilted and the roses lasted for only 1-2 days. Disappointing. Will not use this company again.”

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Posted 2 years ago

Ottawa Flowers Inc. is rated 4.2 based on 912 reviews