Otto's Tackle World Reviews

Name: Otto's Tackle World
Address: Otto's Tackle World, 74 - 76 Victoria Rd, Drummoyne, NSW
Rating: 4.80

4.8 Rating 5,018 Reviews

95 %

of reviewers recommend Otto's Tackle World

4.8

Based on 5,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Otto\'s Tackle World Reviews$

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Phone:

+61 (0) 29819 6522

Email:

info@ottostackleworld.com.au

Location:

Otto's Tackle World, 74 - 76 Victoria Rd
Drummoyne, NSW
2047

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Otto's Tackle World 1 star review on 19th March 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed as I still have not received my items yet its been over a week”

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Posted 4 years ago

“Items paid for in full never arrived after 3 weeks and no refund has yet been facilitated very unreliable supplier”

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Posted 4 years ago

“The customer service of technical staff very poor”

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Posted 4 years ago

“Till now have not receive my item, as it said to be deliver on 14 July. Very upset with the comfirmation”

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Posted 4 years ago

“My Plano rod holder was scheduled for delivery by 12 June 2020. A tracking notification told me that the product wasn't even posted by the store until two weeks later. It is 30 June and I still haven't received the product. So far, I can only say that it was easy for me to place the order and pay my money. Nothing else has happened yet.”

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Posted 4 years ago

“Bought a 500m 30lb mono line online. Paid for it on the 16th june and will receive by 22nd june. Received an email on the 19th june (friday) saying my item is rejected cause of incorrect address. No delivery attemp at all. I called ottos that afternoon and they reilised they put the wrong address and i was told its ok to pick up on the weekend. I went to ottos at 2pm today (sunday 21st june) and i was told to pay for the item again so they can refund the money once rejected item was received from aus post. Once they reilised aus post did not attemp the delivery they decided to give me the item. They went to get the item to me and they came back saying they didint have the item in stock. By that stage im a very upset customer. 1. They put wrong address on item. 2. They tell me to pick up the item on the weekend. 3. They wanted me to pay again for item that i havent seen. 4. I go to pick up the item and they dont have any in stock. 5. Not even an apology. They made me feel very uncomfortable as a customer. I will never ever shop from ottos tackle drummoyne. P.s - i got the line picked up from the shop by a a friend of mine that shopped today at ottos drummoyne. (24th)”

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Posted 4 years ago

“QUELLE MAUVAISE SURPRISE A LA LIVRAISON 133 € de taxes a payer......un SCANDALE LE MOULINET LE PLUS CHER AU MONDE 593 euros......j’attends une réponse merci les tarifs commerciaux s.entendent toujours TTC ... LE CERTATE 3000 ARK de chez Daiwa vaut 450 euros dans le monde entier 😡😡😡😡😡😡😡😡😡🥶”

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Posted 4 years ago

“Cheers Louie good service by your shop a bit disappointing by Shimano but thanks for your efforts”

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Posted 4 years ago

“You cancelled my order so I did not purchase anything from you this time. If you've updated your service and you dont send products to my side of the ocean anymore, then say so so we dont waste our time goin thru the motions and ordering something that you would eventually cancel.”

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Posted 5 years ago

“NO COMMENT NOT YET RECEIVED”

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Posted 5 years ago

“Order was dispatched when it meant to arrive . Poor customer service services. Even now i did not receive the parcel. Not happy with this shop.”

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Posted 5 years ago

“I didn't receive my reel penn fanthom lever drag 30, perhaps there's a problem in the delivery would you mind help me”

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Posted 5 years ago

“I will let you know how good it is when I receive it, as of yet, it hasn't arrived? It has to be a very poor score, sending a review request before the product arrives!”

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Posted 5 years ago

“Very unhappy with the outcome a waste of my time A forgettable experience Ottos were unable to supply the rod after a 3 month wait, so had to do a refund. Went to Sneaky Fisho had the same rod delivered within the week, won’t be coming back to Ottos ever again 😠”

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Posted 5 years ago

“Very disappointed Purchased a reel online , heard nothing for a week, I then contacted Ottos and got told there was an issue I called back the next day and was told the item was not in stock and I would receive a refund I then asked about the next size down which Also showed in stock, I was then told they were out of stock as well. Very disappointed which added extra stress to a recent fishing trip. The refund came back to my account fast without issue Overall after purchasing several items over the years. I’ve lost faith in the company and will Use local retail outlets in the future”

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Posted 5 years ago

“Both the reels I received do not function as they should. I'm waiting on Otto to fix the situation....”

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Posted 5 years ago

“Completely disappointed with the service I bought a lure from your store at ebay and they cancelled my order without any reason a few days later.”

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Posted 5 years ago

“Haven't received item”

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Posted 5 years ago

“Called to check stock and the guy was too lazy to do so, all he said was “if its online then it will be in stock”. I ordered a premium rod as the advertised it online which cost nearly $200 and they sent me a $80 What a joke! Now i have been waiting more than 2 weeks for them to organise a pick up and get my money back. This could have been avoided if the staff wasn’t soo lazy”

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Posted 5 years ago

“what i ordered online wasn't available in store”

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Posted 5 years ago

Otto's Tackle World is rated 4.8 based on 5,018 reviews