Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,082 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works well”

Helpful Report

Posted 2 months ago

Hey there, Thank you for the fantastic 5-star review! Cheers!

Posted 2 months ago

“I would not recommend this company to anyone. Firstly they did not send what I had ordered, some other piece of rubbish. Sent emails to never received a reply rang them absolutely disgusting service. Buyer beware”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Neil, We appreciate you taking the time to share your experience, and we are genuinely sorry to hear about the issues you've encountered. It’s disappointing to learn that we didn't meet your expectations with your order and that our communication fell short. This is not the level of service we aim to provide at Outback Equipment. Your feedback is important to us, and we’d like the opportunity to address your concerns. Please don’t hesitate to reach out to our customer service team, and we will do our best to resolve this matter. Best regards!

Posted 2 months ago

“Very poor experience and will never shop with this company again”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Joel, Thank you for sharing your experience with us. We’re truly sorry to hear that you had a poor experience and we understand how disappointing this must have been for you. This is certainly not the level of service we aim for at Outback Equipment. Your feedback is valuable, and we’re committed to improving. If you’d like to discuss your experience further, please feel free to reach out to our customer service team. We’d appreciate the opportunity to make things right. Best regards!

Posted 2 months ago

“Hi sorry but the experience was not great. I placed an oredr and aftre waiting a week for a tracking number rang and found out you did not have the Mirrors ordered in stock and had no idea hwen they were coming. I asked for a refund and that took forever in coming back. You have some work to do.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Paul, Thank you for your feedback, and we truly apologize for the experience you've had. It’s disappointing to hear that your order did not meet your expectations, particularly with the stock issue and the delay with your refund. This is certainly not the level of service we strive for at Outback Equipment. We appreciate your comments, please feel free to contact our customer service team, as we would like to assist you further. Best regards!

Posted 2 months ago

“The first item was dispatched 1 day after placing order, with Aramex. You provided minimal help tracking it after 10 days . After 18 days due solely to my efforts Aramex admitted losing it. I was told to contact Outback Equipment and send copies of their emails, this was met with more delays and excuses, I stated that if the item was resent Aramex was not to be used, again you sent it with Aramex and again they admitted it was lost. So now 34 days latter I receive an email stating my payment is being refunded. I ordered the item from a Victorian company and had it here 48 hours latter. I will never use Outback Equipment or anyone who freights with Aramex again, 2 star rating is generous and based solely on the original dispatch time. Dave Griffin”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Dave, Thank you for your feedback, and we are truly sorry to hear about the issues you experienced with your order delivery. It’s disappointing to know that the delivery delays and communication fell short of your expectations. We strive to provide a seamless experience, and it’s clear we missed the mark this time. Your concerns regarding our shipping partner are noted, and we appreciate you bringing them to our attention. We value your input and will work to improve our processes moving forward. If there is anything specific we can assist you with, please don't hesitate to reach out to our customer service team. Best regards!

Posted 2 months ago

“Great company to deal with. We bought 2x12 volt ceiling fans which we placed in our permanent van site. Absolutely awesome Cheers John”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi John, Thanks for the awesome 5-star review! We're thrilled to hear that you love your new ceiling fans. If you ever need anything else, just reach out! Cheers!

Posted 2 months ago

“Very happy with my item. Quick delivery as well. Would recommend Outback Equipment to anyone who needs, or replacing caming gear. 😁”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Darren, Thanks so much for the amazing 5-star review! We're so glad to hear that you're happy with your item and that the delivery was quick. Your recommendation means a lot to us! If you ever need anything else, please let us know. Cheers!

Posted 2 months ago

“Of the tackle boxes I purchased one of the removable boxes the lid has not been made correctly and won't close making the box useless...could you look into this please?”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Karl, Thank you for bringing this to our attention. We're sorry to hear that one of the boxes from your tackle set isn't working as it should. This is not the quality we aim to provide, and we understand how frustrating it can be. We would appreciate the chance to resolve this for you. Please reach out to our customer service team at service@outbackequipment.com.au so we can assist you further. Best regards!

Posted 2 months ago

“Load levelers work fantastic. Now No sway at all towing the caravan. No saging rear of car. Good company to deal with. Good product at a reasonable price”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Noel, Thanks for the awesome 5-star review! We're so glad to hear that your load levelers are making such a positive difference while towing your caravan. If you need any further assistance or have questions, don’t hesitate to reach out! Cheers!

Posted 2 months ago

“Good as, fast shipping to Nz, competitive prices to here also. And sure as heck beats running around the country side trying to find parts for our Aussie Caravan.. top notch”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Kevin, Thanks for the awesome 5-star review! We’re stoked to hear that you’re happy with the fast shipping and our competitive prices. We aim to make your shopping as easy as possible. If you need anything else, just give us a shout! Cheers!

Posted 2 months ago

“Great products and pricking. Terrible customer service and support.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Tim, Thank you for your feedback. We're glad to hear you’re satisfied with our products and pricing, but we sincerely apologise for the negative experience you've had with our customer service and support. This is not the standard we strive for at Outback Equipment. We appreciate you bringing this to our attention and will work diligently to enhance our service. If you have any specific concerns, please feel free to reach out to us directly. Best regards!

Posted 2 months ago

“Excellent product and very fast delivery. Great help with installation questions. Thank you.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear that you loved our product and found our support helpful. If you have any more questions down the road, feel free to reach out. Cheers!

Posted 2 months ago

“Good product, quick delivery, great price”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Chris, Thanks for the awesome 5-star review! We're delighted to hear that you're happy with our product, delivery speed, and pricing. If you ever need anything else, please feel free to reach out! Cheers!

Posted 2 months ago

“Aussie Traveller bars and rafters work great. Easy install and a very good price.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Geoff, Thanks for your fantastic 5-star review! If you have any questions or need assistance in the future, just give us a shout! Cheers!

Posted 2 months ago

“Great service and knowledge of what they sell.cheers”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Terrence, Thanks a ton for your fantastic 5-star review! We’re thrilled to hear that you appreciated our service and product knowledge. If you need anything else, just let us know! Cheers!

Posted 2 months ago

“Fast and prompt service.item exactly what I ordered”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Delia, Thank you so much for your fantastic 5-star review! We appreciate your support and look forward to serving you again! Cheers!

Posted 2 months ago

“I Purchased, You Sent, Goods Arrived & I installed the Tyre Monitors & They Work . Thank You”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Bruce, Thanks for the great review! We're glad to hear that your tyre monitors arrived and are working well. If you have any questions or need further assistance, please let us know! Cheers!

Posted 2 months ago

“Fast and easy delivery right to my door before Christmas. Super happy”

Helpful Report

Posted 2 months ago

Hi Jason, Thank you for the fantastic 5-star review! We're thrilled to hear that your delivery was fast and easy, and that you’re super happy. Cheers!

Posted 2 months ago

“Well to be honest i had to replace one of the compression rivets at the l/h/s antiflap bar that joints two parts together it has the 6mm thread as it was stripped of its thread. Quality control could be better. Regards Peter”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

“The product is purchased was a very good price and it was in stock ready for me to pick up.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Mark, Thank you for your great review! If you have any feedback or need assistance, just let us know! Cheers!

Posted 2 months ago

Outback Equipment is rated 4.2 based on 6,082 reviews