Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,037 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is great, products are great. Shipping was terrible, sent an email to chase order then received tracking info 3 weeks later.”

Helpful Report

Posted 2 years ago

“Ordered on the 31.12.2022 and my items arrived on the 17.01.2023. Also rang them and chased up the order to see what was happening with it. Pretty ordinary service when they are not even personalising the items.”

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Posted 2 years ago

“Did not fit my Ute and also had a tear making it to loose to use.”

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Posted 2 years ago

“Good product ! 2 1/2 weeks delivery time way too long,had already paid a afterpay payment before goods arrived!”

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Posted 2 years ago

“Prices are good, shipping times are poor, havn't received product i purchased yet, I didn't realise on purchasing that they mustn't stick all products there they must have to get them from supplier and I'm still waiting been afew weeks.”

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Posted 2 years ago

“Still waiting on part of order smartspace saucepan bundle =( frypan)”

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Posted 2 years ago

“Some of the brackets didn't arrive so I'm unable to install or use the anti flapper's.”

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Posted 2 years ago

“I ordered an anti flap kit from your company in nov 22 . I phoned and made sure the item was what I required. What was delivered was 1 roof rail only . I phoned back and found the kit was out of stock but could be supplied in black .I agreed to take the black but as yet have received no further contact regarding delivery or amended invoice. Please contact me on 0412664315 any time to sort this out. Thanks Stephen Jordan”

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Posted 2 years ago

“I have purchased gear over a month ago and some has still not arrived, very disappointed, I will go to a normal store in the future and give purchasing online a total miss”

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Posted 2 years ago

“Took more than a month to get the tent. 3 days after my camping trip. We have to hire a motor home for the trip as a result. Took them almost a week to process the order before they sent it off and the delivery cost $40.”

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Posted 2 years ago

“Slow shipping and say they have stock when they actually have none. Product eventually turned up at least.”

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Posted 2 years ago

“The products and Outback Equipment service was fantastic. I will not purchase from them again until they change courier companies. It took nearly a month to get from Brisbane to Wollongong, absolutely appalling”

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Posted 2 years ago

“Took way too long for items to arrive and now usable to get it to work noone seems to want to help you very poor service”

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Posted 2 years ago

“The products were good but after-sales service was ordinary. Had to return something and all I got was an email quoting the return policy and a surprise VIP account. No advice from the company that return was accepted and had to log into this mysterious VIP account to find that is where a store credit appeared. Ordered some products to consume the store credit and they advised they were ready for delivery the same day, via Auspost. 7 days later they had not moved, so chased them and surprise, the invoice was raised and the goods started to move. Finally arrived 14 days from order.”

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Posted 2 years ago

“Order took over a week to be processed and then another week to ship even with express shipping.”

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Posted 2 years ago

“Still waiting for one of the items from my Order paid in full back in September, despite numerous follow ups and now a request for a refund on the missing item but i still have no idea on when i might receive the outstanding item. Competetive pricing was the reason i ordered, but in the future i will be looking for other more reliable suppliers.”

Helpful Report

Posted 2 years ago

“Disappointed in delivery time. Paid for express post and took a week to leave form store. This happened with our previous order as well.”

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Posted 2 years ago

“Ordered on the 29.11.22 and still no word on when I will receive my order it is now the 15.12.22 Some communication would be good Spoke to 2 people the first said they would get back to me witch didn’t happen then the other said they don’t no when it’s coming in . Don’t think I will buy from your store again . Would have thought you would only sell items you have and not take payment for items you don’t no when they will arrive to you”

Helpful Report

Posted 2 years ago

“While the customer service on both times that we purchased from Outback Equipment was great, on both occasions the products that we bought were damaged. Considering we were purchasing a quality brand (Thule), it is disappointing that these items have defects and a slow/non-response from OE customer support.”

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Posted 2 years ago

“Dispatch took almost two weeks. Product didn’t work for my application so I need to return it, however I’ve sent an email and contacted via the website with no reply for over a fortnight. Unable to get through on the phone either.”

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Posted 2 years ago

Outback Equipment is rated 4.2 based on 6,037 reviews