Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 17 jan it’s now 26 feb still waiting on my delivery have made 4 phone calls now been told 4 times they will get back to me still waiting for the call not good enough your customer service is zero as far as I’m concerned”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Dean, Thank you for bringing this to our attention. We're really sorry to hear about the delay with your delivery and the lack of communication you’ve experienced. This is not the standard of service we strive for, and can understand your frustration. We can see that this has now been resolved and a replacement resent, if you have any further questions or concerns please don't hesitate to reach out Best regards!

Posted 1 month ago

“Prompt service when order placed, email advice when on its way.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi David, Thank you for the wonderful 5-star review! We're delighted to hear that you experienced prompt service and appreciated our email updates on your order. Your feedback is highly valued, and we look forward to serving you again in the future. Cheers!

Posted 1 month ago

“Item as described and fast delivery”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, Thank you for your amazing 5-star review! If you need anything else in the future, don't hesitate to get in touch! Cheers!

Posted 1 month ago

“I ordered a trolling motor online - it was the best price I could find. Within a week I got a notification from the courier that the item was onboard for delivery. Unfortunately, I hadn't included a unit number with my shipping address. The courier was not able to sort that out and, through the notification link, advised me to contact their Customer Support staff. That's when the wheels fell off. It took four weeks to resolve a missing unit number but I now have the trolling motor and everything is sweet. I'm happy that Outback Equipment eventually made it happen. However, during those four weeks it was quite frustrating to only ever get "we're waiting to hear from the courier". So, the price was good, I got the item (just before I had to pull the pin) and OE made it happen. They could do better keeping their customers updated on delays, but overall it was OK. Thanks particuarly to Dakota for getting it sorted.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi M, Thank you for taking the time to share your experience! We're glad to hear that you were able to get your trolling motor and that Dakota helped resolve the issue. We sincerely apologize for the frustration caused by the delay and the lack of updates during that time. Your feedback is invaluable, and we will work on improving our communication regarding shipping updates. If you need anything else, please don't hesitate to reach out. Cheers!

Posted 1 month ago

“5 weeks and still dont have the hose reel”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Mick, Thank you for letting us know about your situation, and we sincerely apologize for the delay in receiving your hose reel. We completely understand how disappointing this must be for you. This is not the service we strive to provide to our customers. We can see that your tracking is now stating delivered, if you have any further questions or concerns please don't hesitate to reach out to our customer service team on 1300 854 185. Best regards!

Posted 1 month ago

“I am still waiting for my order made 5 weeks ago. I will be seeking a refund if not delivered shortly”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Brad, Thank you for your message and for bringing this to our attention. We sincerely apologize for the delay with your order and understand how frustrating this can be. It’s definitely not the experience we want for our customers. Please contact our customer service team at 1300 854 185, and they will be happy to assist you in resolving this matter. We appreciate your patience and understanding. Best regards!

Posted 1 month ago

“I bought some much needed towing equipment that meant our van now tows much safer and OBE's prices and range meant that we could buy it all in one place and the price was one of the best when it all came down to it. Quality products and sold by people who know what the public want and need. Will always head back to check here first and rarely disappointed!”

Helpful Report

Posted 1 month ago

Hi Chris, Thank you so much for your fantastic 5-star review! We're thrilled to hear that our towing equipment has made your van safer and that you found everything you needed at great prices. It’s our goal to provide quality products and knowledgeable service, so your feedback truly means the world to us. We can’t wait to assist you again on your next visit! Cheers!

Posted 1 month ago

“If there was a way to provide ZERO stars, I would. That is how terrible my experience was. Not only did I not receive the product I purchased, Outback Equipment refused to issue a refund or ship the item out again. Will never use this company again.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Item faulty, sent it back weeks ago, lack of follow up is terrible, do not recommend”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Happy with the items recieved and the service at Outback... all's good 👍”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Mike, Thanks so much for the fantastic 5-star review! We're thrilled to hear you're happy with both the items you received and our service. Your satisfaction is what we strive for! If you have any questions or need assistance, don’t hesitate to reach out. Cheers!

Posted 1 month ago

“On time delivery. Very happy with my camp chair..great sale price! 😃”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Leanda, Thank you for your fantastic 5-star review! We're thrilled to hear that your camp chair arrived on time and at a great price. Your happiness means a lot to us, and we're here for you anytime you need. Enjoy your outdoor adventures! Cheers!

Posted 1 month ago

“Not sure how many times I have used this comp but it's been a few and the service and equipment is as good as ever .I would not go anywhere else .”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi David, Thank you for your amazing 5-star review! We’re delighted to hear that you’ve had such a positive experience with both our service and equipment. Your loyalty truly means the world to us! If you ever need anything, just reach out. Cheers!

Posted 1 month ago

“Good communication initially, but product took a month to arrive.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Mike, Thank you for your feedback! We're glad you found our communication helpful. We apologize for the delay in delivery and appreciate your patience throughout the process. If you have any questions or need assistance, please please don’t hesitate to reach out. Cheers!

Posted 1 month ago

“Very happy with Outback equipment. Service is very quick and products are of good.”

Helpful Report

Posted 1 month ago

Hi Anthony, Thanks a bunch for the awesome 5-star review! We're so glad to hear you're happy with our quick service and quality products. Your feedback truly means a lot to us! If you ever need assistance, just reach out. Cheers!

Posted 1 month ago

“Very pleased with our order, fast delivery.”

Helpful Report

Posted 1 month ago

Hi Leonie, Thank you for your wonderful review! We're delighted to hear that you were pleased with your order and its quick delivery time. Your satisfaction is our top priority, and we appreciate your support! If you need anything else, just let us know. Cheers!

Posted 1 month ago

“Well done !! Will be back.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Mike, Thanks so much for your great review! We're thrilled to hear you had a positive experience and we can’t wait to see you back again. If you ever need anything, just let us know. Cheers!

Posted 1 month ago

“Excellent service”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Karen, Thank you for the fantastic 5-star review! We're thrilled to hear that you received excellent service from our team. Your support means a lot to us! If there's anything else you need, don't hesitate to get in touch. Cheers!

Posted 1 month ago

“Great service and awesome to deal with”

Helpful Report

Posted 1 month ago

Hi Anthony, Thank you for the fantastic 5-star review! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, don’t hesitate to get in touch. Cheers!

Posted 1 month ago

“Always awesome”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Joanne, Thank you for the fantastic 5-star review! We're thrilled to hear that you always have an awesome experience with us. Your support truly means the world to us! If there’s anything else we can do for you, just let us know. Cheers!

Posted 1 month ago

“Great, quick service & best HuNu sustainable cups”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Lou, Thank you for the fantastic 5-star review! We're thrilled to hear that you loved our quick service and the HuNu sustainable cups. Your support for eco-friendly products means a lot to us! Cheers!

Posted 1 month ago

Outback Equipment is rated 4.2 based on 6,036 reviews