Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.24

4.2 Rating 5,803 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 5,803 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 14th January 2025

464

Anonymous

Anonymous // 01/01/2019

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“Ordered a bimini for my boat in November. 7 weeks later and it still hasnt come”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Brad, Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your bimini and understand how frustrating it can be to wait longer than expected. We are committed to improving our shipping and communication processes, please reach out to the team via service@outbackequipment.com.au so that we can assist with looking into this for you. Best regards.

Posted 1 week ago

“Everything happened as it was supposed to. Thanks. Great result.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Gregory, Thank you for the wonderful 5-star review! We're delighted to hear that everything went smoothly and that you’re pleased with the results. If you need any assistance down the line, just let us know. Cheers!

Posted 1 week ago

“Delivery of item took over 3 weeks. No correspondence to say item wasn’t in stock.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Kurt, Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in delivery and for the lack of communication regarding your order status. We understand how important it is to keep our customers informed, and we're sorry we fell short in this instance. Your feedback is invaluable, and we’re committed to improving our processes to better serve our customers in the future. Best regards.

Posted 1 week ago

“Still waiting reply on not receiving water pump in my order”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Carl, Thank you for your review. We’re sorry to hear that you haven’t received your water pump yet and understand how frustrating this can be. We’re actively working to resolve such issues and would appreciate your patience as we look into it. If you need further assistance, please feel free to reach out. We’re here to help! Cheers!

Posted 1 week ago

“No customer service. Nobody answers emails sent to support. 2 hour wait for chat session. Will never purchase from OE again.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi David, We’re truly sorry to hear about your frustrating experience with our customer service. It’s unacceptable that your emails went unanswered and that you faced long wait times for assistance. Your feedback is invaluable, and we’re taking it seriously to improve our response times moving forward. Thank you for your comments, and we hope to do better in the future. Best regards.

Posted 1 week ago

“Thanks for all our equipment although they didn’t all come together but that doesn’t matter thank you Very happy with service Garry Patmore”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

“I received my 2 items. One was correct the other was not what I ordered. Have asked what to do about it a couple of days ago but still no answer?”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Steve, We’re truly sorry to hear about the mix-up with your order and the delay in our response. Your experience is important to us, and we understand how frustrating it can be when things don't go as planned. Please know that we are working hard to ensure issues are addressed more promptly. Thank you for your feedback, and we hope to regain your trust moving forward. Best regards.

Posted 1 week ago

“Living interstate, only took 5 days for delivery. Best service and great prices”

Helpful Report

Posted 2 weeks ago

Hi Gavin, Thank you so much for the amazing 5-star review! We're thrilled to hear that you received your order quickly and enjoyed our service and prices. If you have any questions or need assistance, don't hesitate to get in touch. Cheers!

Posted 1 week ago

“Ease of ordering online , prompt delivery, excellent prices.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Dawn, Thank you for the incredible 5-star review! We’re thrilled to hear that you found the ordering process easy and appreciated our prompt delivery and excellent prices. If you need anything else, just let us know. Cheers!

Posted 1 week ago

“Product and shipping very good. Dispatch from time of order to shipping info provided very slow. Was approx 2 weeks”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Nathan, Thank you for your feedback! We’re glad to hear that you were satisfied with the product and shipping. We apologize for the delay in dispatch and understand how important timely updates are. Your comments are valuable to us, and we’re continuously working to enhance our processes. We appreciate your patience and hope to serve you better in the future. Cheers!

Posted 1 week ago

“Good communication and a speedy delivery. Easy to fit once I worked out the system. Very good quality.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Peter, Thank you for the fantastic 5-star review! We're glad to hear that you experienced great communication and a speedy delivery. If you need any assistance in the future, feel free to reach out. Cheers!

Posted 1 week ago

“Yes very happy with those chairs.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi there, Thank you for the awesome 5-star review! We're delighted to hear that you're very happy with the chairs. Your satisfaction is our top priority, so if you need anything else, don't hesitate to reach out. Cheers!

Posted 1 week ago

“Got my product in the end. Initially showed as shipped, but no tracking number available. Followed up once by website, twice by email. Never received a response, but after another week or two received a notice advising shipment was on the way.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi there, Thank you for sharing your thoughts on your recent experience. We apologize for any confusion with tracking and the delay in communication. We understand how important timely updates are and appreciate your patience while your shipment was on its way. We're always here to assist, so please don’t hesitate to reach out if you need anything further. Cheers!

Posted 1 week ago

“all good cheers have good day ,nev”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Neville, Thanks for the great review! Wishing you a fantastic day as well! Cheers!

Posted 1 week ago

“I ordered life jackets in October 24 no communication was sent to inform me these weren't in stock I only found out as I rang twice and the 2nd time was told they wouldn't be available until February 2025 I asked for a refund and finally got it 2 weeks later as I needed the jackets for a holiday in November not good customer service.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Michelle, We are truly sorry to hear about the issues you faced with your order and the lack of communication regarding stock availability. It's understandable that you needed the life jackets for your holiday, and we regret that we weren't able to meet your expectations this time. Your feedback is very important to us, and we're committed to improving our customer service to prevent this from happening in the future. Thank you for sharing your experience, and we appreciate your understanding. Best wishes.

Posted 1 week ago

“Very dissatisfied. Poor service.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

“Initially I received the WRONG product! After sending the wrong one back, we finally received the correct item ☹️ Will not deal with outback equipment again!! POOR SERVICE”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi there, We sincerely apologize for the mix-up with your order. It's frustrating to receive the wrong item, and we understand how disappointing that must have been for you. Thank you for your feedback, and we wish we could have served you better. Best regards.

Posted 1 week ago

“Delivery was slow, definately wasn't the 4 business days that the website said, was nearly a week before I got confirmation of being sent then spent over a week in a store in Bendigo before finally being delivered, all up was about 22 days from order placement”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Stephen, Thank you for sharing your experience. We’re sorry to hear that the delivery timeframe did not meet your expectations. Your feedback is crucial to us, and we’re always looking for ways to enhance our service. We appreciate your patience and hope that you are enjoying your purchase now that it has arrived. Please reach out if there's anything else we can assist you with. Cheers!

Posted 1 week ago

“Great product competitive prices 👍”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Luke, Thank you for the fantastic 5-star review! We’re thrilled to hear that you’re happy with our product and found our prices competitive. Your support means a lot to us, and we’re here for any future needs. Cheers!

Posted 1 week ago

“Part was in stock, and at a good price compared to other stores.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Steve, Thank you for the fantastic 5-star review! We're thrilled to hear that you found the part you needed in stock at a great price. If you need anything else, please feel free to reach out. Cheers!

Posted 1 week ago

Outback Equipment is rated 4.2 based on 5,803 reviews