Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service disappointed that I had a customer who didn’t want a product took it back to get a refund for the customer to find out outback equipment don’t do refunds will only give store credit”

Helpful Report

Posted 1 year ago

“The equipment is okay, the communications are very poor. I ordered a TV and paid for it. waited two weeks and when I called the guy said he was busy and would get back to me......still waiting a week later? So messaged the person that sold it to me by email. He quoted that it was due last friday, still no notice it arrived nor it was shipped? And gee the spell check is a pain to work with on comments”

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Posted 1 year ago

“I was sent an email regards short stock, I responded to the email however did not get a response from you guys, I eventually got what I ordered however I was already unhappy”

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Posted 1 year ago

“Ordered an item on the 27th of August. Today is the 31st, according to the website, item hasn’t even been picked for postage. If I wanted the item in 2 weeks time, I would have ordered it in 2 weeks time. Asked a question online, no reply. Email has now been sent. Last item I buy from here.”

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Posted 1 year ago

“Still haven’t received order”

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Posted 1 year ago

“I ordered my stuff 12 days ago and still haven’t received it. I don’t like spending over thousand dollars and not receive anything. So no you haven’t done good.”

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Posted 1 year ago

“Well I have rung four times now and gone thru the system to be told someone would ring me back. And still no call!!”

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Posted 1 year ago

“Ordered the product and paid for the product and have not received it as out of stock.”

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Posted 1 year ago

“Great service, if the whole product had been sent. I only received the lock housing. No actual locking mechanism, or keys were received. 😕”

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Posted 1 year ago

“Only a 2 star review cause of the dispatch time. With a 1-3 day dispatch time you'd think with express shipping it'd be near a 1 day dispatch and not take the full 3 business days for 1 item to be dispatched. Kinda defeats the purpose of paying for "express" but luckily I managed to get it in time before I needed it, only just though”

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Posted 1 year ago

“My delivery was received easily with great notifications of process, however one of my items was damaged and therefore not able to be used. Regarding "Whom made the delivery" cannot remember if it was a courier or postal service.”

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Posted 1 year ago

“I called several times but no answer which is a bit disappointing. That said, I chose not to forward an email as suggested due the option not being convenient at the time.”

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Posted 1 year ago

“The courier delivered the bags to the wrong address fortunately the person call me and I had to go and pick them up. Luck it was an honest person.”

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Posted 1 year ago

“Not happy. A very essential part of a large water tank is the 'breather' attachment on the top. It should be included. Then to learn that it's not even available to supply, is quite bad service. Like selling a jerry can without the lid, or a tent without the bag.”

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Posted 1 year ago

“Again, sold items that were not in stock. Then told me the stock had arrived and was despatched. The tracking of the order showed that the item was not sent til 5 days later. Hard to recommend”

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Posted 1 year ago

“I put an order through the eBay store on 18/05/2023. (22-10067-10906) On 25/05/2023, I received an email saying that my order was on its way, however when I looked at the tracking information, there was no indication that the parcel had been dispatched yet. I called your store on that day to see if you could check whether the item had actually left the warehouse yet as I was able to drop into the store that day to pick it up if it hadn't been dispatched yet. The customer service agent I spoke to advised me that the item had already left the warehouse, and that the item would arrive that afternoon or the next day (Friday 26/05/2023). I then received an email on Friday 26/05/2023 at 4:40pm saying that the parcel had just been picked up. It seems as the customer service agent I spoke to didn't actually check the order, they lied and told me that the order had already been dispatched even though it hadn't even been picked up yet. I would've appreciated it if the customer service agent had properly checked the order or advised me that the order is no longer able to be picked up from the store as it had been assigned a tracking number. I know that the customer service agent didn't check my order because they only used my phone number to check my order - but my order wasn't put through the website/over the phone. It was put through eBay, which isn't linked up to my phone number. Please ask that your customer service agents are more thorough when checking orders or be more transparent when answering customer queries. It is now Monday, I haven't received my order and the tracking information doesn't show any change since Friday, despite the agent advising me that the order should arrive Friday latest.”

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Posted 1 year ago

“I have bought a few lights over the past few months and everytime there is no stock. I either need to ring up and change the order so I get parts in time or have to wait like im currently doing. The website should not sell you an item if its not in stock. It took over a week for outback equipment to send an email saying there is no stock and its not good enough. Display whether an item is in stock or not at the time of checkout!”

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Posted 1 year ago

“Very disappointed with after sales service....”

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Posted 1 year ago

“Poor communication. I unsubscribed from this site so why am I getting this.”

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Posted 1 year ago

“Promised my purchase would be available before I travelled away, but alas no such luck.”

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Posted 1 year ago

Outback Equipment is rated 4.2 based on 6,036 reviews