Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,087 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,087 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would write a review, but I have no idea what I purchased ??”

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Posted 1 year ago

“I was hoping that the hot water compartment was bigger. Otherwise great for a short black coffee. Great for travel or work.”

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Posted 1 year ago

“After rectifying a communication error Jack was extremely helpful and we had the product within 2 days”

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Posted 1 year ago

“Friendly & oblidhing staff.”

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Posted 1 year ago

“I ordered a 50lt water tank that was advertised on sale complete with brackets. The tank arrived without the brackets. Consequently I have been unable to fit the tank. Being in WA it's not as if I can pop back to the store to rectify the problem.”

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Posted 1 year ago

“Product was good but service was poor. I had to wait as they did not have it in stock - fair enough Told I was a priority when they got it in, took a couple of weeks to get it in stock I then saw it on their website available for sale so I rang them the next morning to see about mine and told "I will try to send it tomorrow", sent 2 days after I chased them up. If they had it on their website as now available and it would not have been put there the instant it came to the store, so obviously was not a priority. I would have thought that the morning I spoke to them they would try to get it out that afternoon.”

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Posted 1 year ago

“Still waiting for my product to arrive.. ordered over a week ago..”

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Posted 1 year ago

“The item I ordered took nearly 4 weeks to reach me. After many phone calls, they still could not give me a tracking number or any information as to where the item was.”

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Posted 1 year ago

“Product was as delivered. We'll protected, easy install. Thank you”

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Posted 1 year ago

“If things are not in stock at time of purchase this needs to be mentioned on the website. I waited weeks longer than expected because of this as I had planned to click and collect next day. It has definitely put me off purchasing again.”

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Posted 1 year ago

“Have always loved purchasing from outback equipment, however my latest purchase took 21 days to deliver a 1L bottle of aluminium cleaner 25km. 10 days business 11 days courier”

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Posted 1 year ago

“Item was slightly damaged in package, probably not your fault. Rough handling by courier more likely.”

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Posted 1 year ago

“Products supplied so far has been very good, the length of time taken to dispatch the products is unexceptionable poor. I liken it to a drop shipping supplier. It is for this reason I will only buy from this company if they are the only ones that can supply what I need.”

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Posted 1 year ago

“Parcel tracking didnt, an inappropriate fitting was recommended that I had to return, guessing for store credit? I have had no reply other than my return had arrived & I would be advised. Can source what I need from hardware store.”

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Posted 1 year ago

“My main problem with your company is trying to get Intouch with you I drove all the way up to Acacia Ridge from the Gold Coast, to collect an awning that I was told that it was going to be grey, by the person on the phone, only to get home & realised it was the wrong colour I continuously rang to be told ‘ring back at another time, I rang over 12 times, then I was told it would be delivered to your store on the Thursday before Easter only find out the following week that you had obviously closed for a week, so I missed out on my installation. The following week I rang for 3 days before I finally got through then I had to wait another 10 days before I got the call to say it had arrived. Then I had to drive back up there again to do the exchange at my expense! So after an excessive amount of phone calls & time wasted I won’t be rushing back to purchase from your company again One month on Im still waiting to have my awning installed”

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Posted 1 year ago

“We purchased 4 tent strecther beds, only one came with pegs and poles. The other 3 are missing these!”

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Posted 1 year ago

“Shipping took three weeks and didn’t get to take the stuff I ordered away with me on the trip it was bought for.”

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Posted 1 year ago

“Would be nice if it came with the wire”

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Posted 1 year ago

“It turned up like it was supposed to🤷‍♂️😀”

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Posted 2 years ago

“The anti flap kit we purchased has been used twice. On the second time we used it, one of the locking clamp levers lost its tiny. These seem very inadequate. We now have an anti flap kit with one less locking clamp. Apart from this, it seems just satisfactory.”

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Posted 2 years ago

Outback Equipment is rated 4.2 based on 6,087 reviews