Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,090 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery slow. Took 3 weeks”

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Posted 3 years ago

“I waited over five weeks for a Engle fridge ,then to be told I couldn’t have it for the advertised price anymore,very disappointed,however, I was compensated for my inconvenience,which I found very satisfying,good on ya Outback Equipment,👍”

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Posted 3 years ago

“The prices and equipment are great, but the staff were quite rude, sent me to the warehouse, left out equipment from the order and I had to drive back 1hr to receive it. Wouldn’t come up with any other solution for me despite it being their fault. I spent a few thousand dollars and the more I purchased the more it seemed I was being a hassle to the employees.”

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Posted 3 years ago

“We ordered from Brisbane rather than interstate thinking the item would arrive faster but they didn't send it immediately and so time was just as long. The item isn't very good but that'd be for another review.”

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Posted 3 years ago

“Ordering was easy, but from then went downhill.Dispatch and tracking number slow, three days Brisbane to Sydney, in Sydney for six days, no updates, then get home on seventh dah and package delivered, tracking said still in Sydney, no updates, day later saying it had been delivered.Not a very good system.dont know who delivered package, at work.”

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Posted 3 years ago

“Ordered Black Antiflap kit package thinking everything would be black. Opened up and the 2 rafters were white. I rang them immediately and they said black rafters are extra $50 each so know have mix of black rails and white rafters. Looks silly. Should state in product description colours are different. Guy on phone wouldn't budge saying I had to pay extra to get all black so gave up.”

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Posted 3 years ago

“2 out of my 3 items turned up and still waiting for my item”

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Posted 3 years ago

“Incorrect mirrors sent, waiting for response”

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Posted 3 years ago

“I still haven’t received my bullbar”

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Posted 3 years ago

“Excellent product but watch out for their discounts. Didn’t apply them and THEN tell you it is limited so if I did 2 seperate orders better discount???????”

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Posted 3 years ago

“I will have to see have not recieved it as yet”

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Posted 3 years ago

“Gday, Price is important to me, but country of manufacture even more so. If these two items were displayed With your products, I would be more interested in them. Cheers Chris”

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Posted 3 years ago

“The staff were helpful but at times not knowledgeable about the products. the first battery charger that I ordered online was on back order for months. I called up. Staff member help choose a replacement. Replacement was not powerful enough for the job. I called up again. Staff happy to exchange however I am still waiting for the new charger to arrive. Could you please follow this up. Thanks. Andrew”

Helpful Report

Posted 3 years ago

“I’ve bought a number of items lately gor my new caravan. This purchase I was not happy with at all. I purchased what I believed to New, White Jayco Mud flaps. Mt he were sent quickly and arrived quickly. On opening the packet when they arrived. I noticed straight away. Neither were white and they didn’t even match each other colour wise. They were cream colour, one darker than the other. Clearly aged or used stock. I contacted Jacob who arranged a free return. After they were back with you. I was informed you didn’t have any in stock and were awaiting an order from Jayco. Two weeks later I messaged the store asking for a refund. Which has now been completed. I have purchased the same product from another online store. They have arrived today. The are in brand new condition and white and also with its manufactured packaging, as requested. Whoever picked my order at Outback Equipment should have noticed the difference and not sent them out. Informed there was an issue. This transaction was disappointing but been happy with the others transactions and products I’ve bought. Thank you. Pleased to discuss this further. RobT.”

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Posted 3 years ago

“Hi, I was very happy with the time frame that I received my goods, but was disappointed that the packaging had been pulled apart, thrown back in the box and taped back up”

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Posted 3 years ago

“I purchased a product that you did not have in stock, l rang to ask what had happened to my product so the lady there looked it up and said they did not have it in stock so l ask how long did l have to wait, she got back to me and said after January 2022. So l went on ebay and found a similar product, low and behold it was offered by your company, so l rang back and they lady said the same thing, out of stock. I wonder how many advertised products do you have, take the order and the customers money without checking the stock and availability. It's not a professional way to do business G”

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Posted 3 years ago

“Got the bag, it's average, got the 79 series mirrors, they aren't too bad. Replace bolts they come with, as they are zinc plated. Passenger side wobbles quite a bit”

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Posted 3 years ago

“Hard to say at this point. A wrong key meant we got the wrong size and we are in the process of exchange. The staff member we dealt with us very helpful.”

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Posted 3 years ago

“Still waiting for the order .”

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Posted 3 years ago

“Hi I purchased the insect screens for Pajero nx 2017 model, unfortunately, you can not use some of the provided clips to make it secure as there is nothing for it to go through as the Pajero grill is filled in and solid at the ends. I purchased top and bottom and both are rather poor-fitting - the cut out for the Pajero symbol means it can only go one way and it looks like a rectangle door frame as it does not sit flush to the grill but almost like if you used a fly screen door. I would use a grill mess that you can cut to size and place on the inside next time.”

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Posted 3 years ago

Outback Equipment is rated 4.2 based on 6,090 reviews