Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an ice box on 11 December as an Xmas present with a 5-10 day shipping time and a warning that it might be a bit longer. It arrived in early March”

Helpful Report

Posted 1 year ago

“Ordered a barbeque stand with wind guard as per your online catalouge but it arrived without the guards and I've been denied these guards even though the photo shows them and my copy of the delivery docket listed the stand as being a stand WITH guards.”

Helpful Report

Posted 1 year ago

“Outback sent the driving lights (Kings 9in) as expected and the lights arrived in ok timelines - a bit slow. But within a week of fitting (over roof rack) the lights started taking on water almost straight away with fogged lenses - in one its actually dripping down the inside. I approached Outback and sent photo's via their online claims facility and that's where things bogged down. Been 2 weeks without responce (other than an auto reply), I've called, requested call back and emailed - no reply. I'll keep you posted but I'm starting to think these guys are not going to do anything.”

Helpful Report

Posted 1 year ago

“Made order for Ball weight scales and ball weight adaptor, Have only received the ball weight scales, been approx 5 to 6 weeks and still no ball weight adaptor, Can I be informed when this will arrive, desperate to ensure my ball weight is compliant!”

Helpful Report

Posted 1 year ago

“Ordering process and delivery time was ok but product was not delivered, it was held up at the freight depot due to poor packaging - insufficient tape used and a thin cardboard box. I had to drive out to the freight depot with the caravan hooked up so I could get the cartridge before we set off that same afternoon.”

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Posted 1 year ago

“It took nearly 6 weeks to get my order, without any communication. I know things can be on back order, but the there needs needs communication with the customer”

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Posted 1 year ago

“The old guy kept me waiting while other people walked in he would stop serving me and serve them even though there were heaps of other staff sitting just off to the side of the counter area. Took ages.”

Helpful Report

Posted 1 year ago

“Chair took nearly two months to arrive even though it was showing in stock at the time of purchase. I had to continually chase customer service asking for updates”

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Posted 1 year ago

“when the installers opened the tube containing the awning they found that one end cap was pointing 180 degrees to how the other end pointed. they managed to re-adjust the ends so they both faced the same direction but charged extra time for doing so. they felt that it had been opened previously and may have been returned because of the problem as stated. there were also a few scratches and scuff marks on the ends. Because we are in Perth, returning the item was not an option due to the shipping costs and time involved. For this reason we may have to deal locally for future purchases. I just wish the was an Outback Equipment outlet here in W.A. REGARDS Stuart.”

Helpful Report

Posted 1 year ago

“Wanted an Oztrail beach tent in green for my niece. I purchased one and requested green. I was then told 2 days later than my order could not be altered as it had already shipped? Received a blue tent in torn packaging. Wouldn't buy from here again.”

Helpful Report

Posted 1 year ago

“Bought two Korr LED lithium lanterns on Jan 25 2024. One lasted one month ..now being put through the continuing saga of warranty. Had it for one month when light failed..completely useles Why should I endure such a saga because your stock was a lemon!!! So as you can see ...not happy. Advising friends to be very wary as waiting on a replacement!!! The other light is great friends asking for info on where to purchase...mmmm !!! Not good service!!!!!”

Helpful Report

Posted 1 year ago

“Delivery of items was timely. There was damage to one item delivered as packaging wasnt good”

Helpful Report

Posted 1 year ago

“Item was as described. Ordered it in early December for a Christmas present, it said on website would arrive mid-December. Didn't arrive until early January. Would not purchase from here again.”

Helpful Report

Posted 1 year ago

“Turned up quickly but item deferent in appearance from pics on website. Does the job though I suppose...”

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Posted 1 year ago

“Paid express postage to only receive it 2 weeks later. Grrrrrrr”

Helpful Report

Posted 1 year ago

“On the 12 Dec I ordered and paid for a pair of trekking poles for a Xmas present. I contacted your store by phone on the 3rd Jan to find out how long they would be as they had not arrived. I was told they were on backorder and there was no estimate of a delivery time available. In order to secure a present I had to pay another $120 for the only other pair of trekking poles that were available. They have now arrived without receiving any order advice or any paperwork at all.”

Helpful Report

Posted 1 year ago

“I ordered a Tent in store which was advertised well before xmas on special - presuming it to be a stock item. The tent after multiple phone calls arrived approx 1 month later and was supplied from an interstate 3rd party supplier i found out.”

Helpful Report

Posted 1 year ago

“My awning arrived missing parts and with extensive damage. Outback were helpful on the phone and indicated they would initiate a warranty claim. I’ve yet to have communication on the status and outcome. I’ve had to instead make up parts myself to try get the awning functional for a planned trip. Disappointing at this stage but I hold hope for the outcome.”

Helpful Report

Posted 1 year ago

“The Round sink arrived without waste as advertised and I was told to email Outback Equipment. Sent email to two email addresses but heard nothing. Waste did turn up quite some time later but still no correspondence from OE. I was left in the dark not knowing what was happening. A long delivery time with another item also and after ringing I was told no stock. Again no correspondence from OE. Barry”

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Posted 1 year ago

“Website & ordering was easy, I purchased a lifevest for our dog, but although measurements were on the site to fit her, when delivered the tag said 10-20kg, our dog is already 28kg and although it just fits it won’t hold her up. However it will cost me nearly the same as the purchase to send it back.”

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Posted 1 year ago

Outback Equipment is rated 4.2 based on 6,036 reviews