Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with purchase of Air Gazebo 3 and walls. Customer service not so great. When I called to query my payment, the person was not interested at all. But overall an ok experience with Outback Equipment.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Judith, Thank you for your review! We're glad to hear that you’re happy with your purchase of the Air Gazebo 3 and walls. We apologize for the experience you had with our customer service, as we strive to provide better support. Your feedback is important, and we’ll work on improving this aspect. Cheers!

Posted 2 months ago

“Arrived on time and in good condition. Good company to deal with.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Alan, Thank you for your positive review! We're pleased to hear that your order arrived on time and in good condition. It's great to know you had a good experience dealing with us. If there's anything else we can assist you with, just let us know! Cheers!

Posted 2 months ago

“Goods as described fast delivery and a good price”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Wayne, Thank you for the great review! We're glad to hear that you found the goods as described and appreciated the fast delivery and good prices. Your feedback is invaluable, and we look forward to serving you again soon. Cheers!

Posted 2 months ago

“Half the price of our local businesses. Fast delivery. Great product, will be even better when we manage to fold it back up.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Tanya, Thanks for your great review! We're delighted to hear that you found our prices competitive and enjoyed the fast delivery. If you need any tips or assistance, just let us know. Cheers!

Posted 3 months ago

“Good Prices ,Good customer service as it took a little longer for delivery at Xmas but staff very understanding and helpful”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Craig, Thank you for your thoughtful review! We're glad to hear that you had a positive experience with us, especially during the busy holiday season. We appreciate your understanding and patience with the delivery times. We look forward to serving you again!

Posted 3 months ago

“In regards to my order of 16 chairs I originally ordered a directors chair, i bought 3 for work, then liked them so much at the discounted price i bought 16. They were from all the reviews I was so happy about i told my friends to buy. I was rung after ordering that these couldn't be supplied, as they couldn't get them so had to choose another product. I dropped the order to 9 and they were all really helpful through the process and all but I still feel they are not as good of quality that I'd hoped for. I'd seen pictures that were sent through for transparency but when sat in they just don't have the 180kg weight rating and quality of the ones I'd ordered nor are they as comfortable.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Ben, Thank you for taking the time to share your thoughts with us! We're glad to hear that you appreciated our team's assistance during the ordering process. We understand how disappointing it can be when products don’t meet expectations, especially after seeing positive reviews. Your feedback regarding the comfort and weight rating of the chairs is important to us, and we’ll take it into consideration as we strive to improve our alternative offerings. We hope to have the opportunity to serve you better in the future!

Posted 3 months ago

“Overall I am fairly pleased with my recent online shopping experience with Outback Equipment. I have noticed a practice which appears to be becoming more common lately with some online sellers whereby they sell items which they don’t have in stock without making it clear that the items will be on back order until stock arrives. Very disappointing to find out after paying when the item could be bought elsewhere without delay. Several days after I placed my order I received a phone call from staff at OE to advise that due to an error and promised stock delivery which had not eventuated my order could not be supplied until stock arrived from overseas. I was not happy to have to wait as I had plans to use it ASAP. I did, however very much appreciate the phone call, accompanying apology and explanation rather than just to leave me to wonder as has happened with other sellers previously. The delay was longer than expected but I did eventually receive my order in good condition after a further hiccup with the courier where OE staff were not helpful in locating my parcel. Thank you Outback Equipment. I may give you another try when I need something else that you supply.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Gary, Thank you for taking the time to share your experience with us! We sincerely apologize for the inconvenience caused by the stock delay and appreciate your understanding regarding the situation. We're glad our team was able to keep you updated and that your order eventually arrived in good condition. Your feedback is important, and we’ll continue to work on improving our processes. We hope to serve you again in the future!

Posted 3 months ago

“Quality was good but delivery took very long to come and we live round the corner”

Helpful Report

Posted 3 months ago

Hi Patrice, Thank you for your review! We’re glad to hear you were pleased with the quality of your order. We apologize for the delay in delivery, especially given your close proximity to us—it’s something we’re always striving to improve. Your feedback is invaluable, and we hope to serve you more efficiently in the future!

Posted 3 months ago

“Good work guys”

Helpful Report

Posted 3 months ago

Hi Craig, Thanks for the great feedback! We really appreciate your support and are happy to hear you’re satisfied with our work. Looking forward to having you back at Outback Equipment!

Posted 3 months ago

“Thank you Outback Eqhipment for you prompt response to both of my purchases. If I ever need something again I will know exactly where to come. The one issue I have is the number of emails that followed advertising your wares. I have tried several times to unsubscribe. The emails have reduced but not ceased. Could you please unsubscribe me.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Kym, Thank you for your thoughtful review! We appreciate your feedback and are glad to hear you found our response prompt. We apologize for the trouble you've experienced with our emails and truly understand how that can be frustrating. We'll ensure your request to unsubscribe is handled swiftly. Thanks for choosing Outback Equipment, and we look forward to serving you again in the future!

Posted 3 months ago

“I ordered a battery monitor/charger, the correct model came on time and is working well. The whole transaction process went well, no issues.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi Margaret, Thank you for the great 4-star review! We're really happy to hear that your order arrived on time and everything is working well. Cheers!

Posted 4 months ago

“good service just bit of a delay waiting for stock”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi Reg, Thank you for the great 4-star review! We're glad to hear you found our service to your satisfaction. We understand that waiting for stock can be frustrating, and we appreciate your patience. We're here to help, so don’t hesitate to reach out if you have any further questions. Cheers!

Posted 4 months ago

“Great range”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the fantastic 4-star review! We're delighted to hear that you appreciated our range of products. Looking forward to your next visit to Outback Equipment! Cheers!

Posted 4 months ago

“Ordered cruise master dot 45 locking pin recieved locking pin dot 35.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

“Very happy”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi John, Thank you for your great 4-star review! We’re pleased to hear you’re very happy with your experience. If there’s anything we can do to make it a 5-star experience next time, please let us know! Cheers!

Posted 4 months ago

“supplied a part for my 4 seasons hatch Part arrived broken thanks to Australia Post no questions asked re replacement except pic verifying little bit slow in getting it sent but it arrived eventually (intact) thanks !”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi Ian, Thank you for your review! We're glad we could quickly assist you with the replacement after the unfortunate shipping situation. We appreciate your understanding and patience regarding the shipping time, and we’re pleased to hear the replacement part has arrived intact. If you need anything else, just let us know. Cheers!

Posted 4 months ago

“Everything was great except the delay in dispatch and delivery and lack of notifications for tracking once dispatched. I would still make future purchases from Outback Equipment though.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi Tamara, Thank you for your review! We're glad to hear that you enjoyed your experience with us, although we apologize for the delay in dispatch and delivery. We are continuously working to improve our processes and your feedback is invaluable. We're happy to know you still plan on shopping with Outback Equipment in the future. Cheers!

Posted 4 months ago

“Good product and competitive pricing. Only negative was a few sharp edges on the cutouts”

Helpful Report

Posted 5 months ago

Hi John, Thank you for your thoughtful review! We're pleased to hear that you found our product to be good quality and competitively priced. We also appreciate your feedback regarding the sharp edges and will take it into account as we continue to improve our offerings. Your input means a lot to us!

Posted 5 months ago

“Very helpful.”

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(Coopers Plains, 4108) - Posted 5 months ago

Hi Trevor, Thank you for your positive review! Your satisfaction is important to us and we appreciate your support! Cheers!

Posted 5 months ago

“Good value”

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Posted 5 months ago

Outback Equipment is rated 4.2 based on 6,036 reviews