Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.23

4.2 Rating 5,876 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 5,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 5th February 2025

Jason Blowes

Outback Equipment 5 star review on 31st January 2025

John Collier

477

Anonymous

Anonymous // 01/01/2019

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“I received my order promptly and it was as described.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Lea, Thank you for the amazing 5-star review! We're delighted to hear that your order arrived promptly and matched your expectations. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Cheers!

Posted 4 weeks ago

“My experience is that Outback Equipment’s products are more expensive than other retailers, and their refund policy is rigid and unfair, even for immediate cancellations. Their business model seems focused on short-term profits rather than customer satisfaction or building a loyal customer base for repeat sales. I won’t be purchasing from them again and recommend others look for retailers that value their customers.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi there, Thank you for sharing your concerns with us. We’re sorry to hear that you found our prices to be higher than expected and that our refund policy didn’t meet your needs. We strive to balance quality and customer satisfaction, and your feedback is crucial for us to improve. We appreciate your perspective and understand your decision. If there's anything we can do to assist you further, please don't hesitate to reach out. Best regards!

Posted 4 weeks ago

“Good product . To long to get it.”

Helpful Report

Posted 4 weeks ago

Hi Geoff, Thank you for your review! We're pleased to hear that you found our product to be good. We apologize for the delay in getting it to you, as we know how important timely delivery is. Your feedback is crucial in helping us improve our processes, and we appreciate your patience. If there's anything else we can assist you with, please let us know. Cheers!

Posted 4 weeks ago

“great products, great service and an easy to use online order website”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Shirley, Thank you for the amazing 5-star review! We're delighted to hear that you love our products and found our service top-notch. It's great to know our online ordering is easy to use for you. If there's anything more we can assist you with, just let us know. Cheers!

Posted 4 weeks ago

“Great, helpful and prompt service.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Karen, Thank you for the fantastic review! We're delighted to hear that you experienced 5-star service. If you need anything else or have questions in the future, don’t hesitate to reach out. Cheers!

Posted 4 weeks ago

“Just what i ordered very quick delivery. Thanks”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi there, Thank you for the wonderful 5-star review! We're so glad to hear that your order was just what you expected and that the delivery was quick. If you need anything else or have any questions in the future, feel free to reach out. Cheers!

Posted 4 weeks ago

“Very happy with purchase of Air Gazebo 3 and walls. Customer service not so great. When I called to query my payment, the person was not interested at all. But overall an ok experience with Outback Equipment.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Judith, Thank you for your review! We're glad to hear that you’re happy with your purchase of the Air Gazebo 3 and walls. We apologize for the experience you had with our customer service, as we strive to provide better support. Your feedback is important, and we’ll work on improving this aspect. Cheers!

Posted 4 weeks ago

“Items were fine, delivery took 3 weeks hence the one star rating. Communication was ordinary. Same with my previous order, only order off this company if your in no hurry for your products”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Mick, Thank you for your feedback. We apologize for the lengthy delivery time and the communication issues you experienced. We understand how frustrating it can be to wait for your items, and we are actively working to improve our delivery processes and customer communication. We appreciate your honesty, if there's anything we can do to help further, please feel free to reach out. Best regards!

Posted 4 weeks ago

“Parts took an extremely long time to get here... We sourced parts else where and completed the job before they showed up.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi there, Thank you for taking the time to share your experience with us. We're sorry to hear that the parts took longer to arrive than expected, and we completely understand your frustration. We’re always working to improve our shipping processes, and your feedback is invaluable in helping us achieve that. If there's anything more we can assist you with, please feel free to reach out. Best regards!

Posted 4 weeks ago

“Great advice, and helpful customer support. Item fits perfectly and is a huge improvement!”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Brodie, Thank you so much for the fantastic 5-star review! We're thrilled to hear that our advice and customer support helped you out, and it's great to know the item fits perfectly and is a big improvement. We’re here for any future needs or questions you may have. Cheers!

Posted 4 weeks ago

“Equipment at a great price, easy to order and have delivered, great customer service.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Tony, Thanks for the amazing 5-star review! We’re delighted to hear that you found our equipment at a great price and that the ordering and delivery process was easy. Your kind words about our customer service mean a lot to us. If you have any more questions or need assistance, don't hesitate to reach out. Cheers!

Posted 4 weeks ago

“Product description not clear enough sadly cannot use item purchased as does not have a sail track attachment.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Fraser, Thank you for your feedback regarding the product description. We're sorry to hear that it wasn't clear enough for your needs and that you're unable to use the item as intended. Your comments are valuable to us, and we will strive to improve our descriptions to better assist customers in the future. If you have any further questions or need assistance, feel free to get in touch. Best regards!

Posted 4 weeks ago

“Good gear good service”

Helpful Report

Posted 4 weeks ago

Hi John, Thank you for the awesome 5-star review! We're delighted to hear that you found our gear to be good and our service to meet your expectations. Your satisfaction is our priority! If you need anything else, just let us know. Cheers!

Posted 4 weeks ago

“Haven’t received my order yet and I had ordered it way before Christmas”

Helpful Report

Posted 4 weeks ago

Hi Ryan, Thank you for your review, and we truly apologize for the delay in receiving your order. We understand how important it is to have your purchase delivered on time, and we’re currently working on enhancing our shipping processes to prevent this from happening in the future. If you have any further questions or concerns please don't hesitate to reach out to our customer service team directly at 1300 854 185. Best regards.

Posted 4 weeks ago

“Great service and prompt delivery.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi there, Thank you for the wonderful 5-star review! We're thrilled to hear that you had great service and prompt delivery. It’s our aim to keep our customers happy, and your feedback means a lot to us. If you need anything in the future, just let us know. Cheers!

Posted 4 weeks ago

“Easy to deal with. Shipping was ahead of schedule. Items received in excellent condition. Pricing was the best on the market.”

Helpful Report

Posted 4 weeks ago

Hi Kyle, Thank you for the amazing 5-star review! We're delighted to hear that your experience was smooth with early shipping and that your items arrived in excellent condition. We always strive to provide the best pricing, and it’s wonderful to know you found us competitive. If you need anything in the future, don't hesitate to get in touch. Cheers!

Posted 4 weeks ago

“Awesome roof top tent way better than I thought it would be very comfortable and easy to install and setup”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“We bought 2 of the 12V ceiling fans. They wurk pretty well and move the air but they're quite noisey with a loud hum that comes and goes. I would probably get another brand in future as I have mates that have the other bands and they are quiet and preform just as well”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Lachlan, Thank you for sharing your thoughts on the 12V ceiling fans. We're pleased to hear they’re moving the air well for you! We understand that noise can be a concern, and we appreciate your feedback regarding the hum. Your input helps us identify areas for improvement. We hope you might give us another chance in the future, but we also understand looking at other brands can be a valid option. Best regards!

Posted 4 weeks ago

“Excellent service and prompt delivery of products.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Troy, Thanks for the fantastic 5-star review! We're so glad to hear that you experienced excellent service and prompt delivery. It means a lot to us to know you're satisfied. If you need anything else, just reach out. Cheers!

Posted 4 weeks ago

“Hi The parts were what I wanted, but the service I got from you guys was an absolute disgrace. I ordered the part on the 1st of December and i did not receive the part until the 28th December. I rang up on Friday the 6th and your customer service said that the part had been picked up all ready by the courier which was wrong as the confirmation said it was picked up the following Wednesday 11th December. I called on Tuesday the 10th and they said same thing it was already picked up which clearly was wrong again, after that I rang up numerous times and all you kept blaming was transport and Christmas, which is unacceptable as I ordered parts from far nth Queensland and Perth and received them within 2 weeks which was before Christmas as was needed. I asked your customer service to get back to me with an answer when I would be receiving the parts and had no reply from them.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Tim, Thank you for your feedback. We’re truly sorry to hear about the delays and lack of communication regarding your order. We understand how frustrating this must have been, especially during the busy holiday season. Your experience is important to us, and we are currently reviewing our processes to ensure we can provide better service and clearer updates in the future. Your patience is appreciated, and we hope to serve you better next time. Best regards.

Posted 4 weeks ago

Outback Equipment is rated 4.2 based on 5,876 reviews