Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,084 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order to way to long to be delivered. I won't purchase again unless it's in store. The bag I bought has already ripped. I'm not even going to bother with emails and waiting two months for a replacement.”

Helpful Report

Posted 8 months ago

Hi Anthony, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 8 months ago

“Was promised delivery within 1 week after 6 working days I rang and follwed up to be told everything was in stock except the filler. I then waited another 3 working days and followed up again now to be told the filler was in but the tank went to someone else. I then got a refund on my credit card and had to drive in and pick up the rest of the gear I was never refunded my freight that I prepaid and I had to purchase another tank drive to tringalpa and I found Amy's attitude frustrating she didn't care and kept refering to her company policy. Many things could have been done but if I waited for outback equipment I would not have made my trip even though I purchased weeks prior im not happy and your company still owes me the freight!!!!”

Helpful Report

Posted 8 months ago

Hi Steve, We sincerely apologise for what has happened here! I have looked into this and we have refunded the correct amount. I will reach out to you via a phone call and explain. We are very sad to hear that our service did not meet expectations. We'll strive do be better.

Posted 8 months ago

“Won't shop here ever again.ordered a buck knife that was in stock paid excess postage for a trip. After a week asked where my order was told waiting on the supplier. After a month cancelled my order.”

Helpful Report

Posted 8 months ago

Hi Jason, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 8 months ago

“Very Poor Should never sell stock you dont have”

Helpful Report

Posted 9 months ago

Hi Barbara, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 8 months ago

“Never again.”

Helpful Report

Posted 9 months ago

Hi Peter, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 9 months ago

“The cover completelly ripped out on the corners and now it is completelly ripped out in half along the top.”

Helpful Report

Posted 9 months ago

“Don’t bother with these guys painful experience”

Helpful Report

Posted 9 months ago

Hi, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“Ordered on the 11th, dispatched on the 24th, no explanation of why the delay and no indication on the website the items were not in stock”

Helpful Report

Posted 9 months ago

Hi Mike, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“Not much heat coming out of it”

Helpful Report

Posted 9 months ago

Hi, Please reach out to us to start a warranty claim so we can get this sorted for you.

Posted 9 months ago

“Disappointed the leg does not include the hardware to attach to the awning. Not good enough.”

Helpful Report

Posted 9 months ago

“Not a great light. The flimsy reflective shroud is quite large and light weight making it bulky and easily damaged. In fact mine arrived in the mail from Outback Equipment dinted and damaged while still in the original packaging! In the hope to use the light for a group camping trip I ordered 3 lights, but they were just too bulky to carry (there were not measurement of the light on the website). I wanted to change them for the more compact and robust Explore Planet Earth Light. I returned the lights to Outback Equipment in the same packageing as it was sent to me in (at $28 freight charge per $100 light to me!) I was told by Outback Equipment that the packaging and lights were too damaged to resell, so they offered me bugger all refund!! I can image they were damaged. They are flimsy and were not well packed on my receipt!!! Outback Euipment wanted me to have photos of the lights as I received them, but did not have photos of the lights in their dispatch packaging on sending them to me, so they dont know how they were packaged or the condition they were in at time of dispatch. Damage in the mail (or their storage) should not be my problem!! Their returns solution is they have offered to send the damaged lights back to me, as long as I pay the freight, for a third time! The freight costs will pretty much equate to the full value of the light refund I would have received! It has been a very difficult process. Beware the returns policy of Outback Equipment, despite their return policy outlined on their website- they have been extremely difficult to return the lights to, and very reluctant to offer a refund on their light oer their terms. I have purchased other things from Outback Equipment with no issue, but these badly packaged lights have been a disaster for me, and OE has been very difficult. I'll go to a store next time.”

Helpful Report

Posted 9 months ago

Hi Rob, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, your feedback helps us get better.

Posted 9 months ago

“Was getting a pair of speakers replaced under warranty. It took over 2 months to happen. Equipment was sent to wrong address. Supplier originally refused warranty and then agreed adding 6weeks to while episode. It was a really slow process and Outback Equipment staff did not know how to handle it until manager involvement.”

Helpful Report

Posted 9 months ago

Hi Chris, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“As I didn't order one of them but paid for it but I would like to have a barrel and key for the outer lock”

Helpful Report

Posted 9 months ago

“The roof rack I ordered arrived damaged and unusable, I’ve had to delay my work trip with no confirmation of when this will be rectified, I will think twice before using outback equipment.”

Helpful Report

Posted 9 months ago

“I still haven’t received my order.”

Helpful Report

Posted 9 months ago

“Outback equipment failed to ship my items within 3 weeks of purchase. It took a further few weeks of stalling by their customer service personnel before I managed to get a refund. Re-Ordered my items direct off the OEM and they were on my doorstep in 2 days. Will never use outback again.”

Helpful Report

Posted 9 months ago

Hi Adam, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“Company should give refunds when incorrect battery supplied for maglite and correct battery not available. Shouldn't be forced to use in store credit on unwanted products. This will obviously affect my future use of your services as don't want in store credits again.pity as would have gone with your company otherwise Regards Tomas ps next question asked how long it took to gain refund is this possible as wasn't advised this”

Helpful Report

Posted 9 months ago

Hi Tomas, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“I take ages to respond. All phone numbers unattended. Received the same faulty item back after waiting for the "replacement delivery" I will be lucky to get what I paid for??? After this Martyrium is over, I will never ever look at this "company" Special thanks to Joel.”

Helpful Report

Posted 9 months ago

We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

Posted 9 months ago

“This is the second time the site sated the item was in stock and it was not.. they have lost my business”

Helpful Report

Posted 9 months ago

Hi Shaun, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 9 months ago

“I'll never buy this brand again. The metal shaft is twisted after the first use.”

Helpful Report

Posted 9 months ago

Outback Equipment is rated 4.2 based on 6,084 reviews