Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,721 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 3rd January 2025

Craig Warne

Outback Equipment 5 star review on 20th December 2024

MARTIN HYDE

Outback Equipment 5 star review on 18th December 2024

Anonymous

Outback Equipment 5 star review on 17th December 2024

Perry Waldron

460

Anonymous

Anonymous // 01/01/2019

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“Excellent service click and collect”

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Posted 4 months ago

“If you write something bad it doesn't go through. So I had the most amazing experience of being delivered the wrong UHF radios and having to pay blokes who didn't know where they were or what they were doing. For 2 weeks. Because that's how long it takes to send a wrong item back and get a replacement if you live 85km from town. Great job guys!”

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Posted 4 months ago

Hi Chris, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 4 months ago

“The caravan stone gaurd is starting to rust after a couple of months.”

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Posted 4 months ago

Hi, Please reach out to our customer service team so that we can assist you with getting this rectified.

Posted 4 months ago

“Excellent service all items ordered, arrived all in good condition ,and earlier than expected Cheers Peter.”

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Posted 4 months ago

“Great experience purchasing through Outback Equipment. I got windows for my horse float and they arrived really quickly and were packed really well. They look great!”

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Posted 4 months ago

“Great service , part was urgently needed and got here sooner than expected .”

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Posted 4 months ago

Hi Mark, The team are thrilled to receive such a great rating, thank you.

Posted 4 months ago

“Excellent product and prompt postage”

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Posted 4 months ago

“It was on time with no problems. And it works for what I need it for . Thanks heap guys”

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Posted 4 months ago

“Spot on as usual, second time I’ve ordered from here. Rocked up on time and exactly what I wanted.”

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Posted 4 months ago

“Great company to deal with, quality products 👌”

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Posted 4 months ago

“Prompt and the workers lifted caravan awning onto car rack without my help which I couldn't have done myself.”

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Posted 4 months ago

“Good service & kept us informed re a back order.”

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Posted 4 months ago

“Outback Equipment have a great range of quality products to suit all of your 4WD requirements.”

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Posted 4 months ago

“Always a pleasure to deal with”

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Posted 4 months ago

“Tow bar wouldn't fit vehicle & you sent enquiry to manufacturer but 2 weeks on have not heard anything If you are unable to provide a tow bar to fit that I have paid for then I would like a refund so I can purchase a suitable one from another retailer”

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Posted 4 months ago

Hi, I can see that a member of our customer service team is assisting you with this to find out why it will not fit. We will assist you and make sure that you get the correct item for your vehicle.

Posted 4 months ago

“Good Prices, Fast Delivery, good products. Happy with that.”

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Posted 4 months ago

Hi Mark, Thank you for the 5-stars! Hope to see you again soon!

Posted 4 months ago

“Great shop easy ordering,good quality as advertised very happy”

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Posted 4 months ago

“Had miss understanding first time around second time perfect”

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Posted 4 months ago

Hi Tim, Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to seeing you again.

Posted 4 months ago

“Exactly what we ordered. Prompt service.”

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Posted 4 months ago

Hi Di, Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to seeing you again.

Posted 4 months ago

“Placed an order of 5 items on the 6th, didn't get any feed back thinking they would be delivered in a few days. Sent an email on the 8th inquiring about my order and was told some things on back order and would arive on 16th. Heard nothing by the 19th so sent another email, no reply by 20th so I called to find out what was happening. Was told some items would not be in stock till the end of the month.”

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Posted 4 months ago

Hi Jeff, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We are glad that we came to a conclusion together, although not the ideal outcome for either of us. We sincerely apologise! We’ll strive to do better.

Posted 4 months ago

Outback Equipment is rated 4.3 based on 5,721 reviews