Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,084 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to buy from sent out asap and at the right price”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Chris, Thank you for the wonderful 5-star review! We're thrilled to hear that you had a great shopping experience with us and that your order was sent out quickly at the right price. We truly appreciate your support. If you need anything else, don’t hesitate to get in touch. Cheers!

Posted 3 months ago

“I ordered three items and the items themslves are exactly what I wanted and at a reasonable price. But delivery was woeful. The items took 19, 22 and 25 days respectively from Brisbane to Melbourne. In comparison an item from another supplier took only six days Brisbane to Melbourne and it weighed 30 Kg.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Leonard, Thank you for your review! We’re thrilled to hear that you’re satisfied with the items and their prices. However, we sincerely apologize for the delay in delivery; we understand how frustrating it can be when orders take longer than expected. If you have any further concerns, please don’t hesitate to reach out. Cheers!

Posted 3 months ago

“One of the worst experiences I’ve ever had buying online. Been like pulling teeth to get any of my items. I’m still missing a part of my order even though I was guaranteed it would arrive before a certain date when I called to find out where my order was because it had been a month and I hadn’t even received tracking for shipping. I ordered this back in November and it’s mid January and I’m still waiting.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for bringing your experience to our attention. We're truly sorry to hear about the delays and the frustration you've faced with your order. It's important to us that our customers receive their items on time, and we understand how disappointing it can be when expectations are not met. Your feedback is essential for us as we strive to improve our services. Please don't hesitate to reach out to our customer service team directly at 1300 854 185 to assist with following this up. Best regards!

Posted 3 months ago

“I’ve purchased from Outback Equipment several times and had no issues with the products or quality. However, Aramex is your chosen courier and I’ve never had a delivery on time. I won’t purchase from Outback Equipment again - but that’s because of your courier ; not your products. I don’t know why companies put their reputations on the line by using a cheap courier. 7400 Google reviews on Aramex and 95% negative. Go figure.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Item as described, only difference was vents did not have a handle to turn to open (as per photo when ordered), it has a knob. Happy with product. Looks much better than our old ones that had yellowed and fan blades snapped off.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for the fantastic 5-star review! We're so glad to hear that you're happy with the product and that it looks much better than your old ones. We appreciate your understanding regarding the vent handle difference. If there's anything else we can assist you with, feel free to reach out. Cheers!

Posted 3 months ago

“Cracker cheers legends”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thanks for the awesome 5-star review! We love hearing your enthusiasm and appreciation for our products. If you ever have any questions or need support, we’re here to help! Cheers!

Posted 3 months ago

“I have just received an Maxxfan from this company and the delivery process was good there was a small delay for supply but then it arrived promptly cant recommend more highly”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Steven, Thank you so much for your fantastic 5-star review! We're delighted to hear that your delivery experience was smooth, and we appreciate your understanding of the initial delay. Your recommendation means the world to us! If you need anything else, feel free to reach out. Cheers!

Posted 3 months ago

“Excellent product pump very quite (not like the one I had on the van was very noisy) recommend Outback Equipment for excellent customer service 😊”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Eddie, Thank you so much for the fantastic 5-star review! We’re thrilled to hear you’re happy with the pump and that it operates quietly—comfort is key! If you ever need assistance or have questions in the future, just reach out. Cheers!

Posted 3 months ago

“Have had both good and bad experiences, but the bad outweighs the good. Ordered some parts in October or November and paid for express shipping. Turns out the parts weren't available or dispatched for about 2 weeks, and nothing on the website indicated they weren't available. When the parts turned up, they weren't as the pictures showed and again nothing to say the images were only indicative. I contacted OE asking how to return them and had no reply. I've since phoned 3 times with no answer only a message to send an email. 4 emails so far have gone unanswered. Would not recommend.”

Helpful Report

Posted 3 months ago

“Ordered 2 of the same thing by mistake they said I’ll only get store credit and the items weren’t in stock anyway so 3 week wait even though they were marked as in stock 3 phone calls later and a threat to tell PayPal to reverse the transaction only then did I receive a refund I’ll never shop with this mob again period”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Brought some items as presents Produce purchased several items as presents and they were great, just as they had been presented as. Only issue was that they were sent with Aramex who lost the parcel for 2 weeks so it missed gift giving. Would not recommend using Aramex to send parcels.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Melissa, Thank you for the great 5-star review! We're so glad to hear that the items you purchased as gifts met your expectations. We sincerely apologize for the delays you experienced with Aramex and appreciate your feedback. We hope to see you again soon, and if you have any questions or need assistance, don’t hesitate to reach out! Cheers!

Posted 3 months ago

“Easy to deal with. great product knowledge and fast delivery”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi David, Thank you for the amazing 5-star review! We’re delighted to hear that you found our team easy to deal with and that our product knowledge made a difference. Fast delivery is something we pride ourselves on, so it’s great to hear we hit the mark! If you need any further assistance, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Consistently the cheapest for the throttle controllers. Quick shipping and the products have always been high quality. I’ve purchase three times from Outback equipment so I highly recommend them.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for the amazing 5-star review! We're thrilled to hear that you consistently find us to have the best prices and that our shipping is quick. It’s great to know you've had such positive experiences with us. We appreciate your recommendations and look forward to serving you again! Cheers!

Posted 3 months ago

“Fast shipping and great service. 👍🏻”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for the fantastic 5-star review! Your support means a lot to us! If you ever need anything else, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“I received my order promptly and it was as described.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Lea, Thank you for the amazing 5-star review! We're delighted to hear that your order arrived promptly and matched your expectations. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“My experience is that Outback Equipment’s products are more expensive than other retailers, and their refund policy is rigid and unfair, even for immediate cancellations. Their business model seems focused on short-term profits rather than customer satisfaction or building a loyal customer base for repeat sales. I won’t be purchasing from them again and recommend others look for retailers that value their customers.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for sharing your concerns with us. We’re sorry to hear that you found our prices to be higher than expected and that our refund policy didn’t meet your needs. We strive to balance quality and customer satisfaction, and your feedback is crucial for us to improve. We appreciate your perspective and understand your decision. If there's anything we can do to assist you further, please don't hesitate to reach out. Best regards!

Posted 3 months ago

“Good product . To long to get it.”

Helpful Report

Posted 3 months ago

Hi Geoff, Thank you for your review! We're pleased to hear that you found our product to be good. We apologize for the delay in getting it to you, as we know how important timely delivery is. Your feedback is crucial in helping us improve our processes, and we appreciate your patience. If there's anything else we can assist you with, please let us know. Cheers!

Posted 3 months ago

“great products, great service and an easy to use online order website”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Shirley, Thank you for the amazing 5-star review! We're delighted to hear that you love our products and found our service top-notch. It's great to know our online ordering is easy to use for you. If there's anything more we can assist you with, just let us know. Cheers!

Posted 3 months ago

“Great, helpful and prompt service.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Karen, Thank you for the fantastic review! We're delighted to hear that you experienced 5-star service. If you need anything else or have questions in the future, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Just what i ordered very quick delivery. Thanks”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for the wonderful 5-star review! We're so glad to hear that your order was just what you expected and that the delivery was quick. If you need anything else or have any questions in the future, feel free to reach out. Cheers!

Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,084 reviews