Overclockers UK Reviews

Name: Overclockers UK
Rating: 1.84

1.8 Rating 105 Reviews

19 %

of reviewers recommend Overclockers UK

Company Reviews

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Metrics

1.8

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0871 200 5052

Location:

5 Lymedale Cross, Newcastle-Under-Lyme United Kingdom
ST5 9BT

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Overclockers UK 5 star review on 10th July 2025

Anonymous

Overclockers UK 1 star review on 24th December 2021

Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only hardware store I will ever use. They actually have my back. I've been building and upgrading PCs for years, but my recent experience with Overclockers UK turned me into a customer for life. In a market where most retailers look for any excuse to void a warranty, OC UK proved they actually care about enthusiasts. Here is my story: The Monitor RMA: One of my Philips Evnia monitors died out of nowhere. OC UK arranged the DPD collection, processed the return without a fuss, and sent a replacement. Zero drama. The Thermal Paste Incident: Recently, while repasting my Ryzen 5800X3D, I accidentally used too much liquid thermal paste. It got into the AM4 socket and shorted out my motherboard. I called OC UK fully expecting to be rejected, as the CPU had visible marks from the incident. Instead, the guy asked if the pins were bent. I told him they were straight and I had cleaned them with isopropyl alcohol. His response? "Send it in." Even though the CPU itself was likely still functional and the motherboard was the real casualty, they accepted the return without a fuss. Why they are the "Steam of Hardware": They don't just sell boxes; they know their stuff. There's no endless bot chat, no hidden "gotchas" in the fine print. If you are honest with them and follow the process, they treat you like a human being. They understand that hardware fails, and sometimes enthusiasts make mistakes. If you are a PC builder, enthusiast, or just someone who wants peace of mind when buying expensive components, this is the only place to shop. They've earned my trust, and my money. Date of experience: November 2026”

Helpful Report

Posted 5 days ago

“"Incentivized Review" (MSI MPG 322UR QD-OLED X24.) Brilliant Monitor! I Upgraded from the Mag 321UP 1st Gen, and the difference is deffintley noticable. With the DP 2.1, I feel that I have future proofed myself with this monitor and that due to really good build quality and built in protection, it will last me a very long time. The price was also well below other monitors in this Tech bracket, and most of them didn't even feature as much tech as this one does.”

Helpful Report

Posted 3 weeks ago

“Ordered 1700£ worth of components on the Friday, paid extra for Saturday delivery. Waited in sat, sun, mon all day, no delivery. Called today (Tuesday) and they told me only the pc case had been dispatched with no explanation to the other 1500£ worth of goods. When i called the guy just kept speaking over me, i asked for a refund and to confirm by email, still heard nothing. i would not recommend. I don't mind delays for the best part these things happen but absolutely no updates from them at all.”

Helpful Report

Posted 2 months ago

“I ordered a GPU from this company I ordered a GPU from this company. Paid through finance. Heard nothing from them for about 5 days. I asked when the GPU will be sent. If not can you cancel the order. I had an email back order cancelled. No explanation!! Useless company”

Helpful Report

Posted 6 months ago

“Do not use them. They sold me a burn monitor, I got it returned. then i bought another better one, after a few months the burns started to appear, now its broken, and I hardly ever use it, over Christmas I used it more... DONT NOT USE THEM.”

Helpful Report

Posted 7 months ago

“Bought a new PC from them, arrived after over a week, when it was supposed to arrive within a week. Earthing of the PSU was not properly done, and so the USB ports sparked whenever an external HDD USB cable approached the PC. They didn't bother to respond to me, and were more than happy to take the money. I'll be pursuing the money back via my credit card company (thankfully I ordered via card), and if needs be, will take them to court, just to prove a point to these mouth-breathers. DO NOT GIVE THEM BUSINESS, THEY DO NOT CARE AND TAKE NO PRIDE IN THEIR WORK!”

Helpful Report

Posted 1 year ago

“Ordered after office hours Tuesday and dispatched before noon Wednesday. Paid for 5-7 working days and it arrived Thursday I don't know if this is more to do with dpd, either way very appreciated. Before it arrived I had a few questions about some of the hardware in the prebuilt pc that didn't have manufacturer information and my questions were answered quickly over the phone. PC was rough handled a little by the delivery driver on arrival so very glad they pack it so well: inside a box with foam frame for no movement and then that box inside another massive box all packed tight with the pc insides also full of packing material. Everything working would definitely recommend. PC was a little expensive compared to some others I found with similar internals.”

Helpful Report

Posted 1 year ago

“Bought a "brand new" graphics from them, only for it to arrive scratched with a bent IO shield, as if its been screwed down with the strength of god behind it. I complained in a call to Overclockers and they took the most relaxed and rude approach to my call, like its something I should of expected and its perfectly normal practice for them. I mean I paid for next day delivery, and now I'm getting my replacement GPU (In a presumably new condition) 3/4 days after I ordered it after this return is process. This cost me over £700 and Overclockers said they weren't making any money off of its sales, so couldn't offer any compensation OR apologies for the shoddy service. That's THEIR PROBLEM, and it shouldn't be MINE.”

Helpful Report

Posted 1 year ago

“Bad customer service using delay techniques so you cant return faulty items.”

Helpful Report

Posted 2 years ago

“Next day delivery”

Helpful Report

Posted 2 years ago

“same experience as everybody else on here. ordered an item with Saturday delivery option (paid extra for) that was in stock and in time for Saturday delivery. they didn't even bother to ship it on the Friday. can't trust them and wont use them again. BOX and SCAN in my experience do fulfill their delivery promises”

Helpful Report

Posted 2 years ago

“It came damaged in the wrong coloured case - no response for nearly 2 weeks... I threatened them? Will go see them at some time... not worth lawyers...”

Helpful Report

Posted 2 years ago

“Disgusting customer service- take money anc do not dispatch items. Rude and lie to you on the phone, when asked where the items are, the response is sarcastic “well I can’t walk down to the warehouse can I, I’m working from home””

Helpful Report

Posted 3 years ago

“Very unprofessional customer service. You will hear only lies from them.”

Helpful Report

Posted 3 years ago

“Very bad experience; better to avoid and buy from ebuyer.com”

Helpful Report

Posted 3 years ago

“ordered a whole list of parts for a brand new PC on friday (c£1400) all items "in stock" - had an email on saturday that 1 item was short and was delaying my order - agreed a replacement item which they covered (the cost was more) all items arrived on sunday morning - cannot fault the quality of their customer service - thanks OCUK :-) THIS WAS OVER A BANK HOLIDAY WEEKEND!!!”

Helpful Report

Posted 3 years ago

“not the first time so decided to warn others - if you order and pay for next day delivery even if you order in the morning, you can be certain it will not arrive the next day or the day after - it will not even get shipped without contacting and complaining to the sales team - that is the most missleading company i have ever used. Will never use again - timewasters.”

Helpful Report

Posted 3 years ago

“So sent a faulty mainboard back to them within 30 days of getting it. kept rebooting and network port stopped working. They then send me a email that they returning my board due to damage of the cpu socket pins. The guy on the phone basically insinuated that i damaged the board and thats why i sent it back. Im not supposed to prove that the board was fine when i sent it yet they dont have to prove they didnt damage it. Crafty way to avoid replacing faulty equipment. Id avoid this reseller at all cost. Use SCAN or another reseller.”

Helpful Report

Posted 3 years ago

“Dear Overclockers Team, I hope this message finds you well. I am writing to express my concerns regarding the delivery of my next-day parcel, which has encountered several obstacles due to an address discrepancy between your system and DPD's. Upon receiving notification from DPD that they could not deliver my package due to an incorrect address, I reached out to your team for assistance. During my first call, I was unable to receive help due to internal system issues. During the second call, I was advised to change the delivery status to "leave with a neighbor" and provide the correct address for that option. Unfortunately, DPD has since informed me that they still cannot deliver the package, as the corrected address remains too distant from my actual location. I have compared the address on your system with the one provided to DPD and found that they do not match. Consequently, I have incurred additional delivery costs, spent valuable time on two phone calls with Overclockers, engaged in three web chats with DPD, and now I am reaching out via this ticket request since your phone support is currently unavailable. I understand that errors can occur, but I kindly request your prompt assistance in rectifying this situation without further input on my part, as well as compensation for the inconvenience caused. I value the opportunity to share my experiences with others and hope that resolving this issue quickly and satisfactorily will enable me to highlight the positives of your customer service. Thank you for your understanding and prompt attention to this matter.”

Helpful Report

Posted 3 years ago

“Ordered in stock items on13th, now 16th and no comms, 20 minutes to get through on phone, then told they are having difficultys, no eta on dispatch. Why expand if you can not handle the workload. AVOID”

Helpful Report

Posted 3 years ago

Overclockers UK is rated 1.8 based on 105 reviews