Name: Overclockers UK
Rating: 1.78

“Created a pre-order and there was saying I could cancel if needed. I'm trying to contact them the entire day (call, chat, email, etc.). I don't get any answer and I want my money back, even more with this poor customer service.”

Helpful Report

Posted 4 years ago

“These incompetent people took several orders of magnitude more orders than they can handle, charged everyone immediately for no apparent reason, and did not bother to implement a system for customers to cancel orders. They have no customer support. While trying to cancel my order, I get spammed with popups requesting that I act as their customer support and help other customers, who are also asking to cancel their orders? No. Get lost. Get your own customer support.”

Helpful Report

Posted 4 years ago

“This is unfortunately the last time I try and give Overclockers over £5000. I phoned up around two weeks ago and asked before ordering if the parts I pay for would be put to one side for my build as it isn’t very sensible ordering an expensive system when parts are showing “in stock” at the time, to find they are all out of stock by the time it’s your turn in the build queue. I was told by Rich that it was requested and the build manager had agreed to it. So at the time the fans etc were all “in stock” and I was happy that there were only a few parts I was waiting on. I phoned up to check on the status as I was told it would be put through as a collect from store so it would not be put “on hold” and the build would go ahead until I was able to get the 3090 from them and then the full system would be sent out. Great right? No. The build had in fact been put on hold and the parts I had ordered like the fans had now “sold out”, and I was now told that I would have to wait for them to come back in but by that time other parts could be sold out, and let’s face it we could go on like this forever. Also they changed the 10900k retail to anOEM with no refund for the price reduction at all which I found to be very sly and underhanded, and when I asked about this I was told by one member of staff that there was no price difference which was a complete lie, then another phone call later a different member of staff told me I was in fact right and that the price was around £20 difference. Now had I have been told at first before paying my money that I could be on a merry go round trying to chase parts, and it won’t be until a miracle happens that all of your order is in stock at the time the build guy gets to you, I would have gone elsewhere. This system is completely broken. How do you expect someone to pay for a build when you don’t allocate the parts to them? What have I paid for? If this is the case I doubt all of the parts will be in stock at the exact time it comes to my turn in the build department. Let’s say my ram and cpu and fans are in stock but we are waiting on my psu, now your psu comes in but your ram is sold out, do you wait again, by this time your fans sell out???? Absolutely ridiculous! Cancelled my order, sick of being mucked around by this place to be honest. Don’t be fooled by their fake Trustpilot score, for every one bad review, 20 good reviews pop up, conveniently. This company used to be good many years ago, but i wouldn’t trust them with my money ever again!”

Helpful Report

Posted 4 years ago

“Awful company, i would avoid at all costs and buy elsewhere. Had nothing but bad experiences with them when buying and on there forum for support. The moderators are like Nazis, Avoid!!”

Helpful Report

Posted 4 years ago

“Ordered a chair from amazon from overclockers uk, with a promised delivery on 5/9/2020, tracking showed that on 4/9/2020 it was in the distribution centre ready for delivery, stayed all day on 5/9/2020 in, waithing for the chair, where after 20:00 they informed me that it will be delivered between 6 and 9 of September, with most likely delivery on the 9th!!! When I requested a refund they said they will return the money in 5-7 business days, so basically saying that either you wait to get the chair when we want, or you wait more to get your money back! I suspect they say they have items in stock when they actually dont have and they promise delivery a few days earlier, knowing that you will wait a few more days... this way they make the sale.”

Helpful Report

Posted 4 years ago

“I just spent £150 on a keyboard. It has arrived with surface damage, the serial number is smudged out so you can't read it, and it's completely defective (no power/sign of life when plugged in). Now they expect me to pay for recorded delivery to return it?”

Helpful Report

Posted 4 years ago

“I just spent £150 on a keyboard. It has arrived with surface damage, the serial number is smudged out so you can't read it, and it's completely defective (no power/sign of life when plugged in). Now they expect me to pay for recorded delivery to return it?”

Helpful Report

Posted 4 years ago

“I have bought Arctic Liquid Freezer II High Performance CPU Water Cooler - 240mm from Overclockers website. After a few weeks of regular use, cooler pump made a horrible grinding noise and broke down almost melting my CPU. I have contacted Overclockers RMA Customer Support Service. As this item is classed as DOA (broke down in less than 30 days from purchase), I have requested a full refund (as I did not want to wait for replacement, that would likely fail again - and risk melting my CPU). I have dealt with other PC retailers and faulty item returns before, but what I have experienced with Overclockers - is beyond awful. First of all their Customer Support RMA team is completely clueless. They have no guidelines in place on what to do if a customer wants to have a faulty item returned. It took me multiple emails to explain that my item is faulty and I would like Overclockers to arrange a pick up from my home. Their returns website section - is very vague and does not state all the rules, hence misleading their clients. Dealing with their customer support - I felt like I am the one trying to arrange a pick up and telling them what they should be doing. I was under impression that their Customer Support just does not care to explain clearly the process of returning the faulty item. Also, I have not been warned that I will NOT get my delivery costs refunded in full. Maybe it would have been helpful to inform me of this when I was opening an RMA ticket (so I clearly know what my options are). Why am I only learning about this after the item has already been returned and partial postage refund made? On your website - it does not clearly state that this will be the case. In comparison - I just had another RMA done with SCAN company, and they have refunded me in FULL (full postage + item cost) and have arranged for a faulty item to be collected from my home with only a few emails and no hassle. I understand now, that the service you provide might not be on the same level as your competitors. But why have you not clearly stated about this during my conversation (via emails) with your support team? Maybe if I would have been aware of this - I would have sent the item to you with a cheaper provider myself or driven to your Overclockers office and handed the faulty item to you in person? So your policy (which you do not clearly state on your website or during the conversation with RMA Support Team), does not make any sense: quote: "We don't refund the shipping fees on items that are returned as faulty, we only do this when an item is returned as unwanted. We do however cover the cost of returning the item back to us, this cost however wouldn't be covered if the item was returned as unwanted". Well in my case – the item was DOA (dead on arrival) as it has been returned faulty within the 30 day period. So why should I be out of pocket on 8.70£ for the item that has died a few weeks after purchase? If I would have known this faulty item return policy of yours, I would have gone to see your competitors who have far cheaper postage price and cover all the return fees and refund in full (like SCAN did recently with another RMA I had). Overall - upsetting and poor experience due to failure to communicate with their customers properly. Will stay away from doing business with Overclockers. There are a lot better retailers with far more competent customer support.”

Helpful Report

Posted 4 years ago

“I have bought Arctic Liquid Freezer II High Performance CPU Water Cooler - 240mm from Overclockers website. After a few weeks of regular use, cooler pump made a horrible grinding noise and broke down almost melting my CPU. I have contacted Overclockers RMA Customer Support Service. As this item is classed as DOA (broke down in less than 30 days from purchase), I have requested a full refund (as I did not want to wait for replacement, that would likely fail again - and risk melting my CPU). I have dealt with other PC retailers and faulty item returns before, but what I have experienced with Overclockers - is beyond awful. First of all their Customer Support RMA team is completely clueless. They have no guidelines in place on what to do if a customer wants to have a faulty item returned. It took me multiple emails to explain that my item is faulty and I would like Overclockers to arrange a pick up from my home. Their returns website section - is very vague and does not state all the rules, hence misleading their clients. Dealing with their customer support - I felt like I am the one trying to arrange a pick up and telling them what they should be doing. I was under impression that their Customer Support just does not care to explain clearly the process of returning the faulty item. Also, I have not been warned that I will NOT get my delivery costs refunded in full. Maybe it would have been helpful to inform me of this when I was opening an RMA ticket (so I clearly know what my options are). Why am I only learning about this after the item has already been returned and partial postage refund made? On your website - it does not clearly state that this will be the case. In comparison - I just had another RMA done with SCAN company, and they have refunded me in FULL (full postage + item cost) and have arranged for a faulty item to be collected from my home with only a few emails and no hassle. I understand now, that the service you provide might not be on the same level as your competitors. But why have you not clearly stated about this during my conversation (via emails) with your support team? Maybe if I would have been aware of this - I would have sent the item to you with a cheaper provider myself or driven to your Overclockers office and handed the faulty item to you in person? So your policy (which you do not clearly state on your website or during the conversation with RMA Support Team), does not make any sense: quote: "We don't refund the shipping fees on items that are returned as faulty, we only do this when an item is returned as unwanted. We do however cover the cost of returning the item back to us, this cost however wouldn't be covered if the item was returned as unwanted". Well in my case – the item was DOA (dead on arrival) as it has been returned faulty within the 30 day period. So why should I be out of pocket on 8.70£ for the item that has died a few weeks after purchase? If I would have known this faulty item return policy of yours, I would have gone to see your competitors who have far cheaper postage price and cover all the return fees and refund in full (like SCAN did recently with another RMA I had). Overall - upsetting and poor experience due to failure to communicate with their customers properly. Will stay away from doing business with Overclockers. There are a lot better retailers with far more competent customer support.”

Helpful Report

Posted 4 years ago

“They charge nearly £10 for post and packaging which is supposed to be next day delivery but I had to wait two days. Only ordered 2 leads and a fan but they came in a box big enough to fit 10 times as much in! Perhaps that's why P&P is so expensive?”

Helpful Report

Posted 4 years ago

“They are offering next day delivery. It’s been 24 hours I put my order down, got confirmation email they shipped the parcel. DPD hasn’t got the parcel yet. They are putting false information in their website about delivery times as well as office hours as they are also not answering the phone. 000 stars...”

Helpful Report

Posted 4 years ago

“I bought a hdd Month and half ago, delivery to Ireland took almost 2 weeks just to see that product is wrong and faulty. I spent 30 eur of credit unsuccesfuly trying to ring their phone number. They told me that product I ordered was not in stock so they'll organize a refund. I got an email that refund details were wrong (my father bought me hdd as a present they probably used my name for the refund). I tried to give them his details via mail to successfully process the refund but they rejected and told me to call their phone no again which no one is answering. 😡 Before this I had only good experience with OCs. This really surprised me. Two months later I don't have hdd and I'm short for 60.00 eur (hdd price), 50 eur (mobile credits and 11.00 eur (postage for returning faulty product they sent to me). I just bought hdd from Amazon. I won't buy anymore from overclockers.”

Helpful Report

Posted 4 years ago

“Pay close attention to the recent reviews, this company is not what it was. If you have any issue with an item be prepared for a terrible experience.”

Helpful Report

Posted 4 years ago

“Pay close attention to the reviews, the positive ones are about receiving the item quickly, any retailer can do that. The bad reviews are for their after sale support, or anything that they've built themselves. So if you buy anything just hope that it works faultlessly or you'll be in for a bad time.”

Helpful Report

Posted 4 years ago

“I have nothing but awful experiences with this company. They lie about the stock and then I suspect they are lying about trying to locate it! I have used this company twice and both times they have done the same thing, will never order from them again! Ordered an item (that the site said 10 available) at the beginning of the month with "next day delivery" to find it hasn't even been shipped, I contacted them asking about the order as I hadn't had any update from the company what so ever and they have 'misplaced it, and this happens all the time as all the boxes look the same!' now I am being told that they are now awaiting replacements from our supplier but have been given no lead time. Do not use this company that are awful!”

Helpful Report

Posted 4 years ago

“Ruturned ASUS motherboard. £250 worth as was very unstable. They have now told me that there is a label that is missing and that means it's void of warranty. I have no idea what label this is and have certainley never removed it. I'm 47 year old pc gaming and home computer IT business and have been building PCs since my early days. I know what I'm doing and would not be removing any stickers with absolutely no reason to! Asbolute scam if you ask me, anyone could have removed this sticker at any time. I will never use them againb and I hope you never do either. Beware.”

Helpful Report

Posted 4 years ago

“Refuses to return a monitor with faulty pixel, will only allow the return if under 14 day policy if i pay for shipping and they might also deduct money from the refund too, refuse to reply to me on twitter as well.”

Helpful Report

Posted 4 years ago

“Avoid. They used to be great - now they're rubbish. System wasn't even tested. Ordered a high end system from them. A week after the order was placed I received an email telling me the motherboard I ordered was no longer in stock. Yet, it was marked instock for days on their website after the order was placed. After I contacted them I was informed that dozens of people had the same issue... and that they're unable to manage their own stock inventory. They replaced the motherboard with another - an Gigabyte Aorus Master.. and I thought all would be good and continued with the order. However, when I received the system - turns out the AIO CPU cooler isn't "compatible" with the motherboard and there's no automatic fan control available unless you have an ASUS motherboard. Both the radiator and pump fan are set to maximum speed with no way to control via software at all. It's obvious the PC wasn't even tested before it was sent out, the thing is as loud as a jet engine. The standard system fans are also not able to be controlled by the bios - and are stuck on a high RPM setting. Needless to say I got onto support, sent it back for a refund and I will take all future business elsewhere to companies who actually know what they're doing. Seriously - looking for a high end system then get it built elsewhere - Overclockers.co.uk don't know what they're doing anymore. Now I have to wait weeks for a refund - because they're just as incompetent at doing that as building systems.”

Helpful Report

Posted 4 years ago

“Avoid. They used to be great - now they're rubbish. System wasn't even tested. Ordered a high end system from them. A week after the order was placed I received an email telling me the motherboard I ordered was no longer in stock. Yet, it was marked instock for days on their website after the order was placed. After I contacted them I was informed that dozens of people had the same issue... and that they're unable to manage their own stock inventory. They replaced the motherboard with another - an Gigabyte Aorus Master.. and I thought all would be good and continued with the order. However, when I received the system - turns out the AIO CPU cooler isn't "compatible" with the motherboard and there's no automatic fan control available unless you have an ASUS motherboard. Both the radiator and pump fan are set to maximum speed with no way to control via software at all. It's obvious the PC wasn't even tested before it was sent out, the thing is as loud as a jet engine. The standard system fans are also not able to be controlled by the bios - and are stuck on a high RPM setting. Needless to say I got onto support, sent it back for a refund and I will take all future business elsewhere to companies who actually know what they're doing. Seriously - looking for a high end system then get it built elsewhere - Overclockers.co.uk don't know what they're doing anymore. Now I have to wait weeks for a refund - because they're just as incompetent at doing that as building systems.”

Helpful Report

Posted 4 years ago

“I sent my computer in for a repair as it's still under warranty, they couldn't find anything wrong with it and so they sent it back to me. When I got my computer back, the hard drive looked like it had been rammed back in place, I phoned them up soon as I saw the damage and they said: "It could of happened in transit and there is nothing we could do". If you have to send your PC in for repairs to OverClockers, I would take pictures of your PC before you send it to them as you may need the evidence to prove the state of the PC.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Overclockers UK Reviews