“Worst customer service. Bills provided are inconsistent over priced and when spoken to customer service they are uncaring and quite frankly are not bothered.
I'm leaving before they totally break my mental health”
“I was asleep and I had my phone go off from a unknown number I left it then got a voicemail this all happened at about 3am I listened to it and it was OVO energy do they have the rights to call someone at that time no yes I owe them money but not enough to warrant a call at that time”
“I use to be with OVO ENERGY but changed my supplier recently as i noticed they were overcharging, sending wrong readings and estimated bills inspite i was submitting my actual reads on time.
On 15th March 24 it was on BBC Morning Live regarding OVO ENERGY that so many customers experienced the same problem as I was one of them.
I should say its one of the worst energy supplier i have come across in so many years never going back to OVO again.”
“They are a truly awful company who demand payment from new owners because they can’t be bothered to check their records on Land Registry
They then compound their error by hiring absolute bandits to collect their debts
They churn out computer generated threats and additional charges again without doing any due diligence
Truly awful people and they tell lies whilst working from home in their PJs”
“I closed my OVO account and they wrote me on 9 Jan 2024 to say I was £100 in credit and they would refund me. It's now 15 March 2024 and I still haven't received anything. I have made 5-6 phone calls chasing. Twice they said the cheque had been issued but due to an error on their part it had been cancelled as it wasn't validated. I just asked to speak to a manager and they put me on hold for 25 minutes then hung up on me. Never experienced such poor service in my life. I am an 85 year old OAP, on a limited income, and I presume they are hoping I will die before they have to refund me!”
“Terrible company, I was with Scottish hydro I was never told that it was being taken over by this terrible company. I would advise everyone to stay away from this company.”
“For 18 months I have been in dispute with OVO Energy, since the took over from SSE. They keep sending inflated estimated bills, saying that I am not supplying them with meter readings. However Morrison Data Systems read the meter on a regular basis due to the fact that I am blind. OVO say I have an obligation to provide meter readings which is not true. OVO Energy have a licence condition to provide accurate billing, which they don't. There is no law compelling customers to pay estimated bills as stated within the Universal Commercial Code under the WTA. It is a great pity that Ofjem, who the taxpayer sponsers to the tune of £140M per annum is entirely useless and will not investigate this obvious fraud. Ny advice is to lobby your member of parliament to whom Ofgem are answerable.”
“Awful since it’s been changed over been getting harassed I mean 10/15 calls a day saying I owe £80 on my account anyone would think it’s thousands the way they’ve been harraasijt me it’s been a week and the money has come out of my account absolute scam they’ll be shut down soon so rude on the phone absolute awful”
“Customer care is horrible, unprofessional and unqualified. Company is steelers, not looking after customers, they own me money for 8 months and still making excuses, that it will be paid back one day.”
“After instructing Octopus to supply me with energy in July 2023. Ovo proceeded to try to take over the supply 4 times in 7 months. Each time I cancelled them they made it difficult and blamed an Erroneous Transfer which is not the case. Now they have billed me for over £300 and have made the process to stop this even more difficult. I have supplied documents to help this to find out they can't accept them because they don't have my email address. I then give them my email address 3 times and it is still not sorted. I have two live complaints, neither getting anywhere. Utterly negligent and unhelpful. I couldn't recommend them less.”
“14th march 2024
Hi i was with OVO ENERGY and few days back changed my energy supplier as it came yo my notice that i was wrongly billed by this company since past few months.”
“Would actually like to give several negative stars.
OVO/SSE- the worst company on Earth!!
Forced to transfer to OVO, no choice given.
Left OVO 6 moths ago after fighting overbilling by SSE for years.
OVO have now sent a "final statement" on 16 Feb 2024 (6 months later) showing I owe them £990. One day later (16 Feb 2024) I get get another bill for £2088. WTF is going on at this company??
Previously (for the same period (Jul to Aug 2023) I had a bill showing that THEY owed ME £512.
This credit has now disappeared and been replaced with a line item reading
"Balance Adjustment - £714.39". No justification, no supporting evidence, no meter readings, just an unsubstantiated demand for £714 and change.
Despite numerous emails over the last month asking for justification, I am now being threatened with debt recover action.
Considering suing for damages, false accounting, mental distress ++++”
“This is so far the worst company I had to deal with! Customers service is under 0 - complaint service team even worst! They overcharge you all the time, increase your monthly payments and put you into debt at the end of the year, owning them thousands of pounds! SCAMMERS”
“After continual battles after the switch from sse. Ovo kept upping my electric monthly DD. (No gas supply) I have no central heating (log burner) in my four roomed terrace house. It went up based on thier continued estimated bill , which was positioned below my actual meter reading sent to them . At one stage they wanted £123 a month . Despite my actual calculated bills even during winter bieng no more £60.
I switched suppliers recently ,and on my Ovo account under the correct final reading is an 'estimated ' usage and the final bill is calculated on that estimate , not the actual meter reading ?
As the final bill process has been advised to be at least 4-6 weeks, I'm anticipating more estimated bills (and possibly daily standing charge )piling up and that bill being based on a higher estimate. ! .despite they stopped supplying me 2 days before this latest estimate.
I've rung them twice and have been told the bill showing has been recalculated on actual final meter reading and my Ovo on line account will reflect this now . As of today it still hasn't changed and the daily tariff until next billing period is still counting down ?.
So I will log in again tomorrow and every day and download each daily increase/alteration until the account is closed (if I live that long !)
I'm preparing for a battle as if this happens my current credit held (which at todays balance would be a refund )will spiral into debit , for electric , I'm now paying another supplier for !”
“I wouldn’t give 1 star but that’s the minimum on this useless company. I’m hardly at home and consume very little energy but I received bills from OVO stating nothing to pay during the period of the government heating grants only to be told by OVO I owed them over £1100 for 5 months energy supply. After many attempts to contact them and find someone who understood what I was telling them it took a further 5 months for them to try and resolve the issue. During this time they told me the account was on hold until the matter had been resolved until they then sent an email telling them I now owed them £1500 or they would be sending bailiffs round to my home. Things are still ongoing. This company is purely incompetent”
“I have renovated my flat and installed a gas boiler. OVO Customer Service's waiting time to install a gas smart meter was approximately 4-5 months. Now you need to explain how I can wait 4-5 months in winter for heating and hot water. I decided to call them again and provide fewer details but specify that it was an emergency and that I needed gas supplied to my flat ASAP; this time, they raised an emergency and offered to create a gas account in 3 working days and send an engineer in 17 working days, so basically a month without heating or hot water; how this could be legal or acceptable. It is winter, and there are four degrees out there, and this company leaves customers without hot water and heating. Unacceptable.”
“Closed my account with OVO December 2023.I have been informed that my account is marked clear and closedAll of a sudden (February 2024) I get letters,not bills,stating there is £18.20 outstanding.But NOT with my old account number on and addressed with my name but with no house number just the name of the Court where I live.The postman knows my name hence me getting them.Several phone calls later and I am no further forward.I refuse to pay this as Ino one can tell me where the outstanding amount has come from.THEY DON¬T KNOW WHAT THE HELL THEY ARE DOING>”
