“They are the worst people to deal with i pay direct debit 324 per month i was promised that i would not go above 300 per month they take my payment about 12 each month then they try again my payment about 28 each month i fed up with them they don't deal with they customer complaints”
“Advisor unable to tell me my usage
Hung up phone
Billing team going to contact me
If a company cannot sort out a billing enquiry immediately there is something wrong with the system.
Also told what is on my bill on line is incorrect.”
“I never use again OVO energy supplier because of charging extra all the time always more then amount of usage and called them 10 times and Cityzen advisor knows what was happened they took off amounts off extra charge when I spoke with them and after hang out phone and again that amount of money came up honestly one of worth energy supplies customers service is horrible a lot of Indian or Asian answers the phone and nothing changed end of phone call. I would not recommend this supplier. Stolen money very smart from customers pocket.”
“I live in a 2 bedroom bungalow with my partner, we both work shifts and have no children.
Initially we were paying £200 a month for gas and electricity, this shot up to £500 a month in the winter with no reason why!
In the app it states a recommended amount of £304 a month to “keep my account healthy” and lone behold I’m still in debit as they shot the price up once more conveniently just before the price cap comes in…
I have gone with Utility warehouse now and they have charged us £150 to leave. Showing our annual statement of usage to UW they have stated our usage should be around £200 not over £450.
Should be wearing a mask and a striped jumper.”
“I've just been charged £2950 for 3 months electricity/ gas. These guys are obviously having a laugh. I've never had a bill like that in my entire life and I'm 53. This is terrible, I suffer from anxiety and depression and this is out of order! I can't sleep because of it. I've rang them in the past because they've messed up my bill and their customer service are the worst I've ever known. They're unhelpful and rude and have the worst attitude I've ever come across!. My 1 star rating is only there because you've got to rate something. My actual rating is 0 stars!!!!!”
“I had been with Ovo since SSE and I paid £71-00 per month gas and electric I moved this week from a 1 bed flat to sheltered accommodation I phoned to ask them to transfer they said a new agreement at this accommodation was £102-00 per month I told them to stuff it and at 6 pm on my mobile some woman phoned and talked me in to paying on demand I was so tired stressed I reluctantly agreed. She gave me a new account number etc which apparently on OVO nobody had heard of. I have emailed 2 and in the meantime I have cancelled my DD because I don’t trust them and I told them that I am at the moment with BG with do seem to be a little cheaper I was so amazed that a jump from 1 bed flat to another £31 different when I asked why she told me it was the area. These people need looking into by the police they are not a company rip of merchants.”
“This is the worst company I have ever dealt with. They refuse to update my meter type on the national database so that I cannot switch energy supplier. They also cannot fit an appropriate meter at my property because they say they don't have any and they don't know when they will have one. Had a temporary higher rate dry meter since December. When you try to raise complaints, their customer service team fail to raise them and you wait the 45 only to hear nothing back. Now having to go to ombudsman 🧐”
“This company is disgusted, I don't know how they can charge a £165 month for a one bedroom flat. Only one person living in it who's at work all day. What they charge me in a month SSE wasn't charging me in my quarterly bill. When I called up to speak to someone about it, their attitude was so rude. What I don't understand, if I did not have a boiler for over month because British gas had condemned it they still said I had used £40 worth of gas. This company needs to be investigated.”
“Worse company to deal with would rather catch COVID than use these cowboys we have now left to octopus and we have saved 30% than OVO we have had 3 bills sent from theam and just spent 40 mins on the phone sorting it no compensation no sorry just a sorry you are leaving which we are not avoiding OVO and switching to octopus will save money”
“When OVO purchased the Consumer business from SSE contracts of supply to it's Customers for electricity and gas were "novated" without reference to SSE. Customers were switched to the OVO Terms and Conditions of supply without the agreement of Consumers, moving payment terms in my case from quarterly to monthly payments. I have not accepted this fundamental and cardinal change, but this did not stop OVO in submitting demnds by the previous Direct Debit used by SSE. Such unilateral action has no basis in law, causing me to cancel my Direct Debit Mandate. The saga continues which as a cancer sufferer is far more stressful than the disease.
The problem is magnified by OVO having by and large outsourced their first line Customer Services to an outfit in South Africa. These individuals have the bare minnium of competence in the English language, are rude, threatening and have no coscience. I am minded to believe that OVO recruit at the lowest possible cost, employing individuals that could well be confused with the inhabitants of a zoo.”
“Told them can't pay bill,s on line or phone asked for paper bill , said yes but now not getting bill at all , company a complete shambles been to ombudsman once about them already looks like I,ll be writing to them again steer well clear of these cowboys”
“Called OVO, phone line crackling so badly that I couldn't hear the lady speaking. Her inability to understand English was evident. She could barely speak English, no matter dealing with my Smart meter problems. My solar panels are not linking, so energy costs have doubled for over a year. She stated I'd used over £50 in 14 days...my normal bills are approx £460 per year in Electricity. I monitor my smart meter, noted they were charging 10p per hour, rebooted, went straight down to 4p. Now I have to take photo's, sent in meter readings, now state the smart meter isn't reading the main box. Have complained for over a year, now referred them to Ofgem.”
“They are ignorant on the phone,I always understood that you had more than 14 days to pay your electric bill,or they start threatening action,the electric is more expensive than my mums,she uses an awful lot more than me,so
makes no sense,want ro leave the company as soon as possible”
“Currently waiting from a return call from a customer service agent over an unresolved issue with cash paid on card at pay point not being recognized on card. This literally been going on well over two weeks and we are on our 6th customer service agent. Each one has done different things and suggested different things. I have sent proof of purchase by email to 2 separate agents. They were sending a new card out almost 2 weeks ago. I have to conclude that OVO customer service is terrible! Sorry cannot recommend ovo at all.”
