“Ovo sets unrealistic quotes to con you into taking out a contract with them. My contract estimated that in a 3 bedroom house with 2, people that i would be using 2.3 khw of electricity a day.
Despite not watching TV, using lights, heating, avoiding showering and using family's washing machines, etc, it is still impossible to meet this ridiculously low estimate.
Therefore I have been conned into taking out a contract that is actually impossible to meet. So Ovo just continuously hikes up my direct debit.
Absolute con.”
“These guys at ovo are amazing. Their customer care is tip top. They even follow up on concerns and complaints and they really do try to help. Ok they are a little bit more expensive but to have a company that is really customer focused has really impressed me. Thats why I'm taking time to give these guys a big thumbs up. Well done ovo energy”
“Where do I start. We moved into our house in March. We paid our final bill to Ovo in May. Since then they have harassed us for payment and we have provided proof of payment over and over again. They are now sending a debt collector. I imagine their incompetence will mean I will now be blacklisted. They have promised on lots of occasions that this was resolved as well. Avoid. I would give them less stars but I don't think it let's you give minus scores.”
“This company has a messed up billing system and their customer service are not giving out correct information. My mum is 85 and was changed from sse to ovo. The first quarterly bill came through in april which was paid and then she was sent 3 demanding / red letters with different amounts on. No bills were sent but she is not even due a bill until the end of July. My mum has recently been ill and has been in hospital so this situation has been very very worrying to her as she has never been in debt. Customer services tell you that ovo do not do quarterly bills but on their website it clearly says they do and they sent us one in April!!”
“Tim is a 75 year old pensioner having suffered 2 heart attacks previously. Since being switched from SSE to OVO, he has received multiple computer generated unsigned letters demanding payment despite OVO agreeing to be paid quarterly. These threatened bailiff/debt collectors action, suggested meters had not been read, duplicate bills sent after payment...all false claims. Subsequently received debt collectors letters and visit for money he does not owe.
After several letters to OVO, he received a letter on 21 June, apologising for their error 'due in part to change from SSE to OVO' and promising to put a hold on monthly demands as quarterly bills will be sent. This has never happened and threatening letters continue to arrive, causing severe impact on his health. He has never been in debt in his life and does not owe OVO for energy. His most recent quarterly bill was paid on the day of receipt. The threatening nature of the letters deserve to be investigated immediately and OVO should be held accountable for their false demands and the absolute shambles of their customer service/complaints department.”
“Ovo energy has out of nowhere got my details and is sending me bills on a monthly basis for an electricity account I do not have. They have even sent round debt collector letters and threats to break into my house.
I am not with them and never have been.
Even the meter reader came round and said the meter serial numbers do not match what is on the OVO energy records.
Disgraceful company I will have to get compensation lawyers in now for the two years of abuse and mental anguish.”
“Possibly the worst energy company i have ever dealt with.
Paid my May bill in full over the phone. Then paid my June bill in full the following month.
The next month i began to receive letters telling me i hadn't paid my bills. followed by letters threatening me with enforcement action and bailiffs.
I contacted ovo who said they had no record of my payments.
I was then requested to send proof of payments via email, which i did......i received no contact from ovo after i did this.
Ten days later i received more threatening letters so i called ovo. Was put on hold for over an hour then disconnected, called back, took another hour, finally someone answered and told me they didn't have my details on my account.
I gave a chap called Christian my details, he promised the case would be escalated and someone would call me back in five working days, on the fifth working day i received an email from ovo telling me they didn't have my details and couldn't contact me.
I called back again today , 14/07/22 to be told my case hadn't been escalated or even looked at.
All the while i'm receiving new bills for the amounts i've already paid.
The chap i spoke to hadn't even looked at my account, nothing had been done to sort it or resolve the issue.
I've been told a line manager will contact me today to resolve the issue but i'm not holding my breath.
I've contacted a solicitor and the ombudsman and am preparing to prosecute.
I cant believe its come to this for what should have been something very simple to resolve.
Honestly the worst company and worst customer service i have ever encountered.
Avoid at all costs.”
“Absolutely shocking service now 7 months since I left my previous address which was in the process of being moved from SSE to OVO my account had over £200 in credit and OVO still have it as they say there is a technical fault with my switch over but I am paying in my new property to SSE not OVO or I would have stopped paying. Took them to the ombudsman which I could only take them for customer service they did issue apology letter and £75 credit which is a joke as they can not pay it in to my account as it is stuck in transit. Phoned must be now over 25 times just off the phone again but they can not pass me through to there complaints/ombudsman team but someone will phone back today right been told that on numerous occasions also so really nothing I can do. The annoying thing here is if I owed them they would up my Direct Debit but they have had over £200 of mine now for 7 months and there is nothing I can do about it.”
“Appalling customer service.. passed from pillar to post by a bunch of incompetent agents on the phone who have no clue. Readings sent but they can’t find them. Now trying to bill be for the month prior to moving into the property”
“I used to be with SSE and now was sold to OVO. I have had problems and issues since day 1 with OVO. I set up a direct debit and also made a complaint as I believed I was overcharged. But since OVO is very unreliable and disgusting, they reported me which I realised I got negative credit for the first time in my life. After 5 months, have not heard back regarding my complaint. I made OFGEM involved to push OVO but still waiting.
AVOID OVO AT ALL COST
I can’t wait to leave OVO.
You are liar and not responsive and unprofessional.”
“Dissatisfied. Fraud. I go to their online site every day, and they are billed every day. Very high prices, additional fees, shock. I have to resign from their services”
“I signed up for a fixed tariff gas/electric contract the day I moved in to my new house. It took 3 weeks to transfer from British Gas.
OVO used a meter reading from British gas as my first reading. OVO claim I gave British Gas this reading, I didn't. As a result my first bill showed gas usage that would have made my bill almost double what I pay. OVO tried to double my direct debit. 2 phone calls and a complaint later they acknowledged that the first reading was likely incorrect and agreed to investigate the issue and left my direct debit alone.
The £169 deficit of course stayed on my account. So 1 month later, after inputting multiple meter readings my use showed as being UNDER what I paid for, reducing my deficit to £125, in other words I should have been in credit. However since I was still showing as in deficit they again tried to almost double my direct debit. Another phone call showed they had done precisely nothing but agreed to leave my direct debit alone for the next 3 months.
10 days ago, more than 2 months after signing up, they came to fit my smart meter that was part of my plan. However they couldn't due to some "issue" in my area. So I was advised to give regular meter readings. I logged in, all my electric readings are still present but my gas readings have been completely wiped. If I put in my gas reading I'll have a deficit worth thousands and I do not trust OVO to fix the issue. So I will waste more of my life on phone calls to try to retrieve my gas meter readings so I don't end up with a ridiculous deficit.
At this point I'm about done. I am 2.5 months in to my contract and I'm fully prepared to pay the £120+VAT exit fee to be done with them.
I don't believe a word they say anymore and I can't live with this level of stress for the remainder of my contract.”
“Absolutely appalling company.
Transferred from SSE to them & my DD has gone from under £200 to £810 in several stages over a few months. This is despite sending in meter readings showing that I am not using ANY electricity or gas as we are not in the house!
Despite hours on the phone to them they won’t budge & my DD stays as is. I seriously do not recommend this company to my worst enemy.”
“Want to ask a question about solar panel was pushed from pillar to post and finally told need to email and given the email address and then told it would take five working days for someone to contact me. I am over 70 not that good with computers really just want to talk to someone.”
“Most untreatable energy supplier. They have already paid me £200 in compensation for errors. Now I'm being charged for Gas when I haven't been home and the Gas mains is switched off.
Tried to go on their forum to tell everyone else but, I've been banned for telling the truth about them after being found in favour of by the Ombudsman.
Ombudsman file: EG148907-21
If you have a problem with OvO I suggest you take it all the way. They were fine until SE was involved.”
