“I would give no stars, but that isn't allowed so have to give one.
Terrible company. Overwrite historical bills, add fictional debits and debts to people's accounts. Over bill, constantly increase DD payments. Allow customers to get £4500 in credit, but if they manage to get OVO to eventually give that back they start messaging with your account and add fictional debts.
Then if you are a few hundred in debit in the winter massively increase the DD.
Lie to the Ombudsman and state you have been £2k in debt to them when they went back three years and added a fictional adjustment debt that wasn't there previously. Then because you have the previous evidence and several bills all generated at different times for the same closed periods but clearly showing they have been tampered with by OVO they say oh it was an SSE migration issue. Then both the customer and Ombudsman have to point out that they were never with SSE and always only with OVO.
You win two Ombudsman cases and go through hell when they are already aware you are a cancer patient and eventually leave them with the Ombudsman admitting that they have made such a mess of your account at OVO and do not have a sufficient audit trail that it is impossible to unpick so even they say it's better to cut your losses rather than experience any further stress.
Well, worst energy company I have ever had the misfortune of dealing with. It was an original error in OVO new system in 2020 which led to only the day reading being able to be input for electricity. They took this as the night reading then the right reading as the day reading making it look like we had clocked the meter round. We hadn't. They have read our meter once in 8 years the week or two after we moved in. This is against their legal obligation.
Tried to put us on prepayment meter because of a debt we never owed which they maliciously added to our account when I escalated our complaint to the Ombudsman and had to be reminded they can't do that as the debt (which didn't even exist) went back over 3 years and my husband has medical equipment he relies on which has to use electricity which they have been aware of since we moved in. They even tried to remove the vulnerable customer flag on our account.”
“Happy to leave us in -5 temperatures with a faulty meter that if we wanted it looked at we would have to pay as they said it wasn’t faulty. Took weeks before the meter finally gave up using anything between £20 & £50 per night. AVOID AVOID AVOID”
“Worst company to deal with. Customer service is poor and they've clearly had little training as they have no idea what they're doing. Ended up going to the ombudsman to get my issue sorted and even then OVO refused to cooperative. I have no faith in them. Avoid at all costs.”
“Worst customer service. Bills provided are inconsistent over priced and when spoken to customer service they are uncaring and quite frankly are not bothered.
I'm leaving before they totally break my mental health”
“I was asleep and I had my phone go off from a unknown number I left it then got a voicemail this all happened at about 3am I listened to it and it was OVO energy do they have the rights to call someone at that time no yes I owe them money but not enough to warrant a call at that time”
“I use to be with OVO ENERGY but changed my supplier recently as i noticed they were overcharging, sending wrong readings and estimated bills inspite i was submitting my actual reads on time.
On 15th March 24 it was on BBC Morning Live regarding OVO ENERGY that so many customers experienced the same problem as I was one of them.
I should say its one of the worst energy supplier i have come across in so many years never going back to OVO again.”
“They are a truly awful company who demand payment from new owners because they can’t be bothered to check their records on Land Registry
They then compound their error by hiring absolute bandits to collect their debts
They churn out computer generated threats and additional charges again without doing any due diligence
Truly awful people and they tell lies whilst working from home in their PJs”
“I closed my OVO account and they wrote me on 9 Jan 2024 to say I was £100 in credit and they would refund me. It's now 15 March 2024 and I still haven't received anything. I have made 5-6 phone calls chasing. Twice they said the cheque had been issued but due to an error on their part it had been cancelled as it wasn't validated. I just asked to speak to a manager and they put me on hold for 25 minutes then hung up on me. Never experienced such poor service in my life. I am an 85 year old OAP, on a limited income, and I presume they are hoping I will die before they have to refund me!”
“Terrible company, I was with Scottish hydro I was never told that it was being taken over by this terrible company. I would advise everyone to stay away from this company.”
“For 18 months I have been in dispute with OVO Energy, since the took over from SSE. They keep sending inflated estimated bills, saying that I am not supplying them with meter readings. However Morrison Data Systems read the meter on a regular basis due to the fact that I am blind. OVO say I have an obligation to provide meter readings which is not true. OVO Energy have a licence condition to provide accurate billing, which they don't. There is no law compelling customers to pay estimated bills as stated within the Universal Commercial Code under the WTA. It is a great pity that Ofjem, who the taxpayer sponsers to the tune of £140M per annum is entirely useless and will not investigate this obvious fraud. Ny advice is to lobby your member of parliament to whom Ofgem are answerable.”
“Awful since it’s been changed over been getting harassed I mean 10/15 calls a day saying I owe £80 on my account anyone would think it’s thousands the way they’ve been harraasijt me it’s been a week and the money has come out of my account absolute scam they’ll be shut down soon so rude on the phone absolute awful”
“Customer care is horrible, unprofessional and unqualified. Company is steelers, not looking after customers, they own me money for 8 months and still making excuses, that it will be paid back one day.”
“After instructing Octopus to supply me with energy in July 2023. Ovo proceeded to try to take over the supply 4 times in 7 months. Each time I cancelled them they made it difficult and blamed an Erroneous Transfer which is not the case. Now they have billed me for over £300 and have made the process to stop this even more difficult. I have supplied documents to help this to find out they can't accept them because they don't have my email address. I then give them my email address 3 times and it is still not sorted. I have two live complaints, neither getting anywhere. Utterly negligent and unhelpful. I couldn't recommend them less.”
“14th march 2024
Hi i was with OVO ENERGY and few days back changed my energy supplier as it came yo my notice that i was wrongly billed by this company since past few months.”
“Would actually like to give several negative stars.
OVO/SSE- the worst company on Earth!!
Forced to transfer to OVO, no choice given.
Left OVO 6 moths ago after fighting overbilling by SSE for years.
OVO have now sent a "final statement" on 16 Feb 2024 (6 months later) showing I owe them £990. One day later (16 Feb 2024) I get get another bill for £2088. WTF is going on at this company??
Previously (for the same period (Jul to Aug 2023) I had a bill showing that THEY owed ME £512.
This credit has now disappeared and been replaced with a line item reading
"Balance Adjustment - £714.39". No justification, no supporting evidence, no meter readings, just an unsubstantiated demand for £714 and change.
Despite numerous emails over the last month asking for justification, I am now being threatened with debt recover action.
Considering suing for damages, false accounting, mental distress ++++”
