“Left without gas supply since before Christmas eve until 28th because meter doesn't work properly. Spent hours each day trying to get an engineer out, but all the ignorant staff at ovo insisted it just needed a new gas card so kept giving codes for them. Spent days trying to find them as no shop has any that work and ovo couldn't care less. Each person you speak to there tells lie after lie instead of doing their job, that's assuming you can understand a word they say that is! I told them several times my son was recovering from a recent heart attack and it was vital we had gas, but they really do not care. Days spent calling with 1 call alone almost 2 hours long! I pity anyone who's with them , because when you really need help you're not getting it. And they couldn't care less if you're vulnerable or have a vulnerable person living with you ...They are SCUM ! Not worthy of any stars you are just disgusting and so are your so called staff!”
“If I could score-0 I would, disgraceful customer service, they havnt a clue what they are doing Advisors need training, chimps could do better, left me with no heating or water over Christmas, all due to their incompetence, 3 of their engineers who visited my property all said change suppliers ovo are the worst!!! That's great confidence giver, took 8 days to speak to someone e, no one responds, they give a 24 hr phone line , which when you call states they are closed, made 4 complaints , noone has ever got back to me,,, changed to octopus,, English call handlers that know what they are doing and good customer service,, if you are with ovo get out Now!!”
“Hi this company is a rip off paid my bill every month they kept on adding extra money to my bill now I questioned them they taking long time to heft back to me avoid them”
“This company should be investigated, it is really worrying the amount of customers that are over charged and then completely ignored, free electric blankets, that's how CONcerned OVO are, hope you can afford to use them, EDF are giving there struggling customer a £1200.00 settlement to help them out with unpaid bills, simple solution, if you're not satisfied with your supplier, SWITCH TODAY”
“They are refusing to fix my meter box, it's broken due to the stormy rainy weather and got water damage. They say it'd my cards problem. It is not. They keep giving me codes for new cards, waited the right amount of time, and the codes never work. Constantly on the phone to them to try and fix my situation. Some have hung up on me or transferred me to someone else because they don't know what they are doing, even though I remained pleasent in manner. Been nearly a week without gas = no heating, no hot water and can't cook. Changing provider!!! Worst company ever.
AVIOD AT ALL COST!!!”
“Absolutely disgusting, I've been left from the the day b4 Xmas no gas,phnd Xmas day still no gas,if possible avoid ovo,I'm sitting on Xmas day with no heating,I had to buy a small heater for the living room,the rest of the house is colder than outside!!come Monday I'm changing supplier”
“OVO took over my energy supply from SSE in July 2023, at the start October they replaced my old electricity pay as you go smart metre while the installed a new gas smart meter then all of a sudden I was due them £150 which they remotely put straight onto my meter didn't make any sense until last week when I finally received back dated statements and it turn out I received the warm home discount in December of 2022 and that wasn't on any of my statements even though I was receiving both universal credits and PIP. There customer service departments are rude and just a waste of time. The best thing I did was to leave that company”
“The worst customer service ever…
The worst customer service ever received. They never know what to do, and they tried their best to force you to take smart meter!!! Very expensive bills definitely. On the same day sending me different bill so confusing and different promises. I will change this company but first I'll take them to ombudsmen first. Three of my friends have the same problem definitely they will quit as well.
Date of experience: 22 December 2023”
“Since OVO took over our Feed In Tariff (Solar Electricity) we have had no payments. They do not remind us to give our readings and we had to do so by phone (takes the usual ten or twenty minutes for a response). We get no confirmation and have not received our payments for 6 months. Then, today they tell us our account is on hold. It has been fine for 15 years until they messed things up.
What is going on with this company?
We will probably have to change to another supply company to get things sorted - more time wasting!”
“I had to call them as my tenant had left and I needed to transfer the account to my name. After 20mn waiting on the phone, got through to someone. She put the phone down on me as she decided my case was "too difficult ".
Called again, got through to someone else after 5mn but she also put the phone down on me.
I then opted for the chat, the employee was helpful but he couldn't create an account for me from the chat, I had to call again.. which I did.
I must have wasted two hours of my time that day..just to tell them that I was taking over the account.”
“Since your company took over from SSE the problems I have had are even worse than the service they provided.in two months I have had to contact you 4 times.in 2 months about prepay payments which have not gone on to my meter your company makes me sick and I can't wait to get rid of you,I will also be contacting the energy ombudsman and trading standards about your tardy service.”
“Biggest regret was using Ovo Energy as my electricity supplier.
Migrated from SSE, was paying regular DD, there was an issue with the meters in the block of flats I was renting, explained this to Ovo and asked for an engineer to visit and inspect and they wouldn't due to COVID and offered no alternative support.
Tenancy ended June 2022 and I advised OVO I was moving and would no longer be using them as my supplier. I was then given a refunded of around £3 which I thought was the end of it.
In August 2022 I was sent a bill of around £1,800. I rang Ovo to query and they were not helpful in the slightest. Advised they would raise a case and put this on hold however, this did not stop them texting me chasing for the money. Weeks later on one of my chases to Ovo, I was told the case had been closed as the issue had supposedly been resolved meaning I was happy to pay which was completely untrue.
Continued trying with Ovo to resolve this however, I was getting nowhere so I raised a case with the Ombudsman and sent as much information as I possibly could.
This has been ongoing since June 2022. I was told 6 months ago I would received a revised bill and a goodwill gesture. On 19/12/2023 I received an email stating my final bill is ready and my account is in credit and they are refunding me a total of around £137.
Unfortunately, I do not trust this company in the slightest and I feel this is not the last I will hear from them. I will continue to raise cases with the Ombudsman as the way they treat people is disgusting and they shouldn't be allowed to get away with this.”
“They don't listen to customer,give false information to credit agencies,my score has changed 4x in 2wks ,each time because OVO has give different info, same dates I have been in credit,in debt and or zero. No understanding how you can be 6mths late paying and owing at same time as being in credit and they owe me. Total shambles. On 4th complaint now and dozens of phone calls emails. Can't even change to another supplier due to credit score. Was never a problem under SSE.”
“Absolutely rubbish company , I was an sse customer on prepayment meter which was here when I moved in 29 yrs ago so just kept it . 2 weeks ago went to top up but meter wouldn’t accept my key so phoned them they said need new meter ok that’s fine . BUT they wouldn’t fit it in till I had under 1 left on my meter REALLY . I finally got an engineer to come out put a new meter in topped my key up from 20 credit it wouldn’t accept fine so I thought . But I was WRONG meter had no emergency so went and topped up surprise new key and meter not accepting my key ! Phoned again to be told they gave you wrong code you have to wait an hr and go back ! I DID BUT SURPRISE still not working so phoned again ( this time had less then 20 p) to be told my meter hadn’t been registered although I spoke to 3 different people and they didn’t suss that . Was told to go again to put different code in was now sitting in cold snd dark but had to wait another hr ! When I mentioned that was told lucky you’re not waiting 3-4 hrs bloody rude . After my 6 phone call and 5 trips to top up finally had electric meter that was working . There people are rude couldn’t care less and are totall incompetent. I will be changing suppliers asap and if anyone is with Ovo I suggest they do same”
“Stay away from this company if you don’t want to end up depressed! They’re rubbish, I made a complaint against them to ombudsman about a debt I had no idea I was accumlating, investigations were done and they sent me an apology letter, I’m currently on pay as you go, but each month they send me a bill claiming I’ve over used on my pay as you go. How does that even happen??? I buy my own electricity each week, I keep an eye on my meter, I’ve never used an emergency credit or whatsoever but for some reason they still manage to charge me over £60 claiming is for daily usage charges. And the customer service staff I spoke to sounded very dumb, I had to repeat myself over 10 times, it’s given me high BP so I just chose not to chase this anymore, meanwhile I’m keeping evidences for when I would need to make a compliant again or go to court over these debts they’re causing me!”
