“I have Been with ovo for many years and never changed supplier because they used to be so good. Not so now in the past couple of years...I've had an absolute nightmare with them. One manager said I'd made 17 complaints since 2021. I said "that shows how completely incompetent you are!" I said I'll keep making complaints until u get it right. I applied for the support package. Should've had a heated blanket sent out by now as it's over the 6weeks. Have had to chase it up today. Advisor said mattress topper I said I already have a mattress topper my application was for a heated blanket. .I could go on forever the list of things I've had go wrong. One of the advisors called Peter Versailles has got to be the worst human I've ever come across. He was massively abusive..
My contract ends June 4th I'll be going elsewhere! If I leave now it'll cost me 150.00
Disgusting way to treat a disabled pensioner”
“You are a terrible terrible company
Customer service is non existent
I’ve been without gas all over the weekend
You can’t contact anyone I’m livid
Don’t ever ever go with this useless supplier”
“These criminals left me on the dark..they took SSE customers.. now I can't top up my key ...keep sending letters pushing their stupidity smart meter nobody ask for..as soon I get control back..I am leaving these despicable useless creatures”
“wouldn’t even give it one star but wouldn’t let me carry on iv had nothing but hassle with ovo since they switch from sse they keep sending me bills out threw door what isn’t right then on my online app it tells me a more expensive amount to the letter then when i ring its a cheaper bill i think ovo is absolutely shocking if there are elderly that don’t use internet and don’t know what there doing they will be getting over charged id hate to think how much money they have had out of vulnerable people i will be leaving cos your the worse supplier iv ever being on!!”
“I have had similar problems too long to go into but have been advised to go to the Ombudsman which is my next step Perhaps if we all did this we would get some results”
“Probably the worst customer service ever. Trying to switch gas supply to a cheaper rival. Balance with Ovo all paid up. Ovo constantly refusing to allow the switch to happen”
“OVO is ruining my life. I moved into a property and opened an account with another company to whom I have been my bills regularly on time. A month ago received a letter from OVO with account details that I have never opened myself. That was followed with a bill. After countless phone calls I found out that they opened the account with Search and Trace on my behalf without my consent or knowledge. Thats data protection breach. I tried to resolve the issue, being told it would be reversed if I sent them my tenancy agreement and I did a month ago. Spoke to many people who told me not to worry and even that the account was closed. To this day I receive a call from collection team telling me that I owe them money. In addition to that I was told that this information is shared with credit referencing agencies which is ruining my credit score and it has. The amount of stress and enxiety this has caused me... I just cannot believe I am going through this. The way it is being handled is beyond anyone's imagination. I am supposed to be working but this turned into a routine every morning at 9am I am receiving a call going through the same thing which leaves me with more stress for something I didnt even intend to deal with.”
“Awful company. Their billing system is hard to understand and mysterious charges appear out of no where. Their customer support team haven’t got a clue what day it is let alone how to actually help customers. I’ve tried to switch to another energy provider, three times they’ve blocked the move. Twice making up some silly excuse and third time, simply saying I don’t know why it was blocked and I’ll put a note on your file and hung up on me! All I want is to pay my final bill and be done with them but they won’t let me go! Avoid at all costs.”
“absolutely do not choose OVO. they are totally incapable of documenting complaints properly and resolving issues. it’s been over *6 months* since moving into my flat and they’re still chasing me to pay an outstanding balance on the previous tenants account via email & threatening to pass the debt to third party debt collectors despite telling me to ignore these emails and wait for further instructions everytime i call up???? 6 MONTHS. very glad to be with Octopus energy. they are AMAZING.”
“Hello, if you think to go for this company please don't I m telling you from experience I had way to many bad things happening in so sort time they should not be on the market. They are just stealing money from us and making delusional excuses! THE WORSE BILLING COMPANY EVER!STAY AWAY FROM THEM”
“2.5 weeks ago my gas pay as you go top up card stopped working so I rang them up. I was given a code to get a replacement from our local coop but they don't have them. I rang them back & was told they would post a card out to me & I would receive it by a week last Tues but it didn't come! I rang them back last weekend to be told they would post another one out but I still haven't received that one either ....my £70 credit is now down to a few pounds & will run out in the next few hours!... I rang them back today to be told they would post another one out which I replied there's no point cos I haven't received 2 so what's the chances of me receiving the 3rd & I need gas TODAY So they have agreed to send out an engineer, but ONLY when I have ran out of gas completely & her advice was for me to purposely let the remaining gas out of the pipe (not sure what she meant by that) but NOT good advice, so I am now currently sat here waiting for my gas to run out before I can get assistance, its minus 1 temperatures & I am too scared to cook tea just incase it cuts out before it's cooked ..absolutely shambolic service & company I will be changing ASAP”
“Worst company ever
Customer services are a joke and complaints department even worse. They have issued me debt of over £1000 for an address that I have never occupied or owned. They refuse to remove me as the responsible for the debt after proving I never had a contract with them or SSE.
Be aware of their bully tactics and delay of things. Communication is very poor and get passed around to everyone to deal with. There is no point of contact.
This has been going on since October nearly 5 months”
“This company is horrible. I moved out of my property more than 2 months ago and paid my final bill. I received an email that says you paid final bill. But still evey few days I receive sms that I owe to Ovo energy. Eveytime I contact them I notice they are giving me bills for periods weeks after I moved out of the property. They say they will sort it out and they send me payment reminders again. Is there any way that a group of customers can sue this company?”
“charged for late payments based on false information.
I told the person I was speaking to on the phone and they went off to discuss the account with a supervisor, came back and dismissed by appeal and would not allowed me to speak directly to the supervisor.
pointed out that when in credit I did not charge OVO interest.
incompetent and nasty organisation.
gave 1 star because no stars was not an option.”
“Ovo have done nothing but make my life a misery. I asked them to switch a pay as you go tariff to a new address and they totally messed it up, ended up switching my landlords building supply ?! After nearly two full afternoons on the phone to their less than reputable customer service lines I wasn’t switched over but I was told “to call the current supplier at the address” by this time I just gave a different company a call and went with whatever pay as you go tariff to get on supply. Cue several days later and I was charged £58 on direct debit for NOTHING, after loads more phone calls to try and get my money back I was asked to be removed from any databases, contact lists to which a customer service representative supposedly sorted out, I am still trying to leave this skip fire of a company STILL and they are not letting me saying I now have to contact my current supplier to liaise with them. I never want to deal with this company and it’s culture again, there’s something really off about all of it, about how people at OVO conduct business, it’s shameful, they are corner cutters, little sharks that nibble at your heels and at the end of everything they are dishonest, they don’t do things right.
I don’t know how this has gone so wrong but I will be posting as many reviews as I can to make people aware of this terrible company.”
“A most disgusting, shambolic, ignorant, incompetent and abhorrent utility supplier that is seriously unfit for purpose by a mile. I am nearly 78, this imbecilic company has aggravated my poor health. I have now written 14 recorded delivery letters to the Managing Director without a single reply. DON’T USE OVO FOR ANY SUPPLY, THEY WILL MAKE YOU ILL.”
