“Absolutely disgusting company and Absolutely useless advisors. All day today 10/1/2024 I have tried to help my elderly neighbour who has no electric cause there is a problem with your key(2nd in a week) and your machine in his flat. Your staff barely understand English and can barely speak it either. Was told an emergency engineer was coming out but couldn't be bothered to turn up. Spent over 3.5 hours on the phone where your advisers contradicted each other countless times. Finally got through to a manager who was as useful as a chocolate fire guard. At the end of it all you didn't do a single thing to help him out. His social worker was told his account didn't exist with you. While I was on the phone to the manager who said the opposite. And at the end of the day my neighbour in the highlands of scotland is still without electric meaning he has no heating either. Absolutely joke of a company who based on today don't care about there customers. I went onto Google to speak to someone out of hours. Who then contradicted what we were told earlier in the day. You should be ashamed of yourself. By far the worst customer service I have ever experienced.”
“I am moving to another energy provider. I am fed up with the way OVO present their monthly accounts. Firstly they fail to quote the average calorific value they are applying for gas. Secondly they keep changing my readings for no reason - I give them a reading of 34310 and they apply 34321.456 !!!! Where does that come from ? Thirdly even their statements change with time. You look at a statement back two months and you find that it no longer matches exactly the statement when you first received it. Granted the changes are small but I want accuracy.”
“I had 3 miss calls from oval energy company harassing me on two different numbers got in contact with them to say that my meter is coming to an end I'm getting sick of the harassment I don't know how many times I've told members of staff that I'm not going over to a smart metre giving my reasons why I don't see why I just have to justify myself as I understood it was optional that you didn't have to go over to a smart metre so why they trying to force people to go with smart meters that overcharging people they're trying to say that it's cheaper in your dreams they live in cuckoo land you still got it give an esterated reading still and I can't go over to a smart metre anyway as I have an old smoke alarm assistant and I'm not phoning out the housing to disconnect the smoke alarm and reconnect it I'm not going for that complication and they know that because I have explained it to them so many times it is harassment just trying to get extra money out of people that's what it's about nothing but a bunch of thick retards using different numbers to harass customers they don't want to underestimate how far I will take this because I won't just take it to the news I'll take it to every social media in the entire UK how dare you overcharge people and how dare you treat vulnerable customers this way you've been on the news what twice now or even more how many customers have taken you to the news for overcharging so many I'll tell you what you do why don't you contact the government as he's got loads of money to pay for the whole country including taxes lol😡 the now needs to be a march for everything that's going on in this rubbish UK country of why people are harassing the vulnerable for money but not doing it to the wealthy contact the wealthy and the government and the rich I'm going to achieve a company I'm going to go over to Utility somewhere that's much cheaper than these people”
“Unfortunately I can’t give less than 1 star,
Extortionate prices and fraudulent late payment charges (I received a bill 10 days ago, received a letter today threatening legal action and a charge, saying the bill is over a month old)
Completely unhelpful and incompetent avoid at all costs.”
“For the past 4 months they have increased the bill, we work full time so hardly at home. Its a small flat not a house with loads of rooms so to keep upping the bill is a joke”
“Absolute disgrace. I made the mistake of joining last year then left after I found a cheaper company. They still took £110, then said they would refund it even after I had cancelled my direct debit. They waited until the 8th January to say they couldn't refund it and will send a cheque instead. I phoned the call centre at OVO and one staff member was like "What cheque?" Another said it had been posted on 22nd December, another said it had been sent on that same day I phoned up. I won't hold my breath. Time to get Ombudsman involved I think. I don't care how long that takes, I do not trust OVO at all. Please be careful and avoid at all costs.”
“Transferred from SSE to OVO without choice. Nightmare. 48 page terms and conditions, threatening tone. First payment estimated at 2.5 times my account with SSE. Trouble ever since. My meter readings not accepted; bills deliberately obscure and written in small italic greyscale. No response to letters, sent via Royal Mail signed-for next-day delivery to Bristol address. Now learn Customer Service is in South Africa. Hence a "Marius".”
“Transferred from SSE to OVO. Nightmare. Start dates wrong, rates changed, letters not replied to, bills (deliberately, to me) obscure and unnecessarily complicated, terms and conditions 48 pages long, general atmosphere of threaten. "Marius" sends email claiming he is "out of the loop" and demands a "picture of your meter". (Privately note, Customer Services in SA - hence "Marius".) Semi-safe, since never sign Direct Debits. CEO, Stephen Fitzpatrick, look him up!”
“Just about the worst company to deal with, don't go anywhere near them.
Ignorant is about the best way to describe their attitude when you have to deal with them. Leave them well alone.
I wish I had.”
“If there was a 0 star button I would give this -1 stars. They took my money and now they are the hardest company to contact. I doubt I’m getting my money back. I don’t understand how it can be so hard to deliver to canada, when that’s where your store is. My order didn’t even make it halfway through the order process and they already said they cant deliver it, which they didn’t give me and option to refund or cancel my order.”
“OVO customers services are based in Sth Africa. They are uncapable in managing customer files.
They asked me to pay via their app, never received any invoices nor meters readings. I do have gas and electric smart meters.
They are unbelievably bad and now reported them to citizen advice bureau, no doubt the complaint will go to the ombudsman as they still not sending any documentation.”
“The world's worst company. I rang up as I am moving to a property that uses Ovo. They then passed me onto the "care team" who were clearly in India, she didn't understand anything I was saying...”
“Avoid! I will be leaving them asap. I paid my balance and it went to £1 in credit. Overnight it went to over £750 in debt! How? They said it’s estimated!!! They want me to pay £445 a month to keep it in credit. I don’t think so. They are scammers and I do not recommend at all.”
“Signed up for my solar panel to be linked in August I’ve phoned 15 times since then and won’t help me! I’ve had numerous smart meters fitting as never worked I’ve had a bill for £900 even though the property was not liveable and nothing was switched on! Avoid at all costs!!!”
“This is by far the worst possible company you can deal with.
Spent 2 months to get a semi-correct bill. Advisor phoned with the correctish figure of £78.35 despite the online balance still showing £172.80
Paid the £78 and told online account catches up in a couple of weeks (14-Nov).
Today receives a debt collection email demanding the balance + presumably a £20 admin fee. I believe the advisors just try take payments knowing that the system is wrong and it goes to debt anyway. AVOID this company at all costs.”
