“Account 21122418 this is my aunty’s gas/electric account. She is 95 and in a home, her house is up for sale and is completely empty.
I have sent copies of POA to the email as requested by OVO.
I do not particularly want to talk to OVO call centre any more.
My aunty’s account is over £1,000 in credit and all I want is for the credit to be returned to her bank account and the DD reduced to £40.
When I sent the last copy of POA I received an email saying because it isn’t my account OVO cannot speak to me - having sent in POA I can’t see why.
Since I have had POA I have had to resolve quite a few accounts on my aunty’s behalf and OVO is the only one I have had really difficult conversations with,especially a young man this morning whom I must have told about 5 times I had sent POA but he would not listen. I hope you have a copy of our conversation as I put the phone down in the end.
Margaret McAndrew”
“DON'T USE THIS COMPANY. THEY DON'T ANSWER THERE PHONES, IF THEY DO THEY DON'T LISTEN. NEVER ANSWER YOUR QUESTIONS, LEAVE YOU IN DEBT. MAKING CUSTOMERS OF OLD SSE FEELING SUICIDAL. RIP OF COMPANY. AVOID BIG TIME IF YOU DON'T WANT LOTS OF STRESS, DEBY COLLECTORS”
“Ovo treat customers with zero respect and are nothing more than bully's. I moved and was honest with ovo. My account was in credit. It was refunded back to me but the person at ovo made a mistake. They apparently refunded too much. A year and 2 months later they demand nearly 600 pounds..I phone them and they are very aggressive demanding the 600 pounds. I make a complaint and the complaints team say you don't owe 594 ie nearly 600 put 134 and due to this error we ie ovo made we will take 60 off. I email the complaints team and get no reply. In the mean time the customer services side still pursue claiming back the nearly 600 pounds and ignore me totally. I get bombarded with emails and texts. I go to the energy ombudsman and ovo put the nearly 600 pounds in the hands of a debt collector who start emailing me saying I owe 616.. the energy ombudsman cannot quash bills and if ovo had spoke to me with respect and not aggression and actually known what they were doing it would have made this experience far better. It was ovos fault I owed them money. I'm going to write to the owners of ovo on compsny house. It's appalling service and ovo have treated me very unfair and caused the nightmare. Its nice 19 months since I moved and they persist I owe 594 when I do not. Ovo will not listen and should be ashamed. Customer service is very bad”
“I pay every month my bill on time send them my reading meter on time today my app showing my bill is £3589 if there doest sort out my bill withing 1 week I'm gonna take them to court”
“Horrible company that tried to charge 300% more than previous provider in advance as "prepaid" and continue to charge that amount every month. Sure I would go into credit but I would be very wary with a scammy company like this going bust and you lose all your credit.”
“Absolutely disgraceful company , waited all day for engineer to call at property considering they could not make the slot they arranged, only to be told by engineer they could not fit smart meter. When I rang I got treated poorly and told cause they don’t supply electricity they can not just fit gas smart meter . Someone is lying and that’s all they do bulky and lie, do not ever sign up to these disgrace of a company. Wasted a whole day sat around to be treated like scum. Do not ever sign up with these”
“Can't wait until I'm away from ovo. My contract ends June 4th
I've had to raise no fewer than 18 complaints!! They were good a few years ago but they're now a complete disaster!! AND they lie!
I've now been waiting 2 months for a SARS which I should've received within a month”
“When I was with SEE I had no issues. Then they were taken over by Ovo. To get through on phone is impossible and then goes through to call centre. Then they bombard you with calls and emails. The staff are rude little college leavers. They send bills with just amount they say you owe with no itemised explanation.”
“Awful greedy company. My bill has more than doubled in a year, will be moving to another company in April. I've just spoken to customer services, i think i interupted his lunch break, no use whatsoever, his only advice was to cancel the contract (for a small fortune). GIVE THEM A WIDE BERTH”
“OVO are a disaster.They owe me money for solar panel payments going back to July 2023.They do not reply to complaints you are passed from one department to another and the line then goes dead, this has happened 4 times. Promises to respond to logged complaints never happen.Sounds as if the CEO is asleep on the job.
Official complaint no 22272259”
“Absolute charlatans. Just tried to increase my direct debit by 50%. Told them in no uncertain ways to take a running jump. Unethical, conniving, duplicitous crooks.”
“Continuously withdrawing funds from your account every month (in my case, it amounted to $187 per month, resulting in a credit of $483 in 7 months, while I'm facing challenges in paying my mortgage), they surpass the agreed-upon bill without proper authorization. When questioned, they offer various excuses. It is recommended to avoid them if you want to prevent financial losses.
PS: check their rates, its highier too.”
“FOR YOUR OWN SANITY DO NOT SIGN UP WITH THIS COMPANY THEY HAVE LEFT MY SON WITHOUT GAS FOR 5 DAYS ITS THE MIDDLE OF JANUARY ITS CRUEL
WHEN YOU RING UP IT TAKES AT LEAST 45 MINUTES TO GO THROUGH THE PROCESS THEN THEY CUT YOU OFF YOU HAVE TO DO IT AGAIN
THEY THEN SAY THEY WILL SEND AN ENGINEER THEY DONT I HAVE NEVER IN MY LIFE DEALT WITH SUCH A TERRIBLE COMPANY - HE IS STILL WITHOUT HOT WATER UNABLE TO COOK AS THE COOKER IS ALSO GAS
STILL NO HEATING!!! ITS BEYOND CRUEL NOW
PLEASE DONT SIGN UP FOR THESE THEY WILL HONESTLY PUT YOU THROUGH HELL AND LEAVE YOU WITH NOTHING!!!”
“I am always in debt with ovo. I receive emails every month to send in both gas and electricity readings, I then log into my account and pay the bill in FULL.
For some bizarre reason a week later they email me to say I am in arrears? this has happened every month since I changed from scottish power.......I have given up trying to phone them .......The only conclusion I can come to is that if they continue to annoying me I will have a smart meter installed, or maybe keeping me in arrears will work against me when I look for a different supplier”
“Literally, the worst company known, I have ever had to deal with!!
I was sold on their cheap energy quote, however, in the space of two weeks, from signing up they failed to turn up to 3 apointments to fit a smart meter!
I have now spent 3 days taken off work, and about 15 calls through to their overseas call centre wasting my time.
They have charged me an exit fee twice, and not managed to compensate me at all!
DO NOT USE THEM!!”
“Ovo disgusting company I'm a single mother and carer for an autistic child with high needs paying my bill monthly they charge me whatever they want to charge it seems as it doesnt make any sense soon as I pay it and clear the balance they then add more money on online called them as they said they want me to pay a dd of 359 a month which I can't afford when my bill was £207 ! They don't care they add money on daily and say I have to pay it something should be done because something seriously isn't right with this company”
“Was moved to the company when existing supplier stopped trading. Not helpful in the slightest and possibly obstructive. Even a simple request, like sending direct debit documents to an elderly mothers address, who's suffering from dementia are refused. Apparently it's against the data protection act? They had sent the same requested documents 3 months earlier, but the instruction wasn't processed for whatever reason. Now they refuse to do this again.”
