“When I was with SEE I had no issues. Then they were taken over by Ovo. To get through on phone is impossible and then goes through to call centre. Then they bombard you with calls and emails. The staff are rude little college leavers. They send bills with just amount they say you owe with no itemised explanation.”
“Awful greedy company. My bill has more than doubled in a year, will be moving to another company in April. I've just spoken to customer services, i think i interupted his lunch break, no use whatsoever, his only advice was to cancel the contract (for a small fortune). GIVE THEM A WIDE BERTH”
“OVO are a disaster.They owe me money for solar panel payments going back to July 2023.They do not reply to complaints you are passed from one department to another and the line then goes dead, this has happened 4 times. Promises to respond to logged complaints never happen.Sounds as if the CEO is asleep on the job.
Official complaint no 22272259”
“Absolute charlatans. Just tried to increase my direct debit by 50%. Told them in no uncertain ways to take a running jump. Unethical, conniving, duplicitous crooks.”
“Continuously withdrawing funds from your account every month (in my case, it amounted to $187 per month, resulting in a credit of $483 in 7 months, while I'm facing challenges in paying my mortgage), they surpass the agreed-upon bill without proper authorization. When questioned, they offer various excuses. It is recommended to avoid them if you want to prevent financial losses.
PS: check their rates, its highier too.”
“FOR YOUR OWN SANITY DO NOT SIGN UP WITH THIS COMPANY THEY HAVE LEFT MY SON WITHOUT GAS FOR 5 DAYS ITS THE MIDDLE OF JANUARY ITS CRUEL
WHEN YOU RING UP IT TAKES AT LEAST 45 MINUTES TO GO THROUGH THE PROCESS THEN THEY CUT YOU OFF YOU HAVE TO DO IT AGAIN
THEY THEN SAY THEY WILL SEND AN ENGINEER THEY DONT I HAVE NEVER IN MY LIFE DEALT WITH SUCH A TERRIBLE COMPANY - HE IS STILL WITHOUT HOT WATER UNABLE TO COOK AS THE COOKER IS ALSO GAS
STILL NO HEATING!!! ITS BEYOND CRUEL NOW
PLEASE DONT SIGN UP FOR THESE THEY WILL HONESTLY PUT YOU THROUGH HELL AND LEAVE YOU WITH NOTHING!!!”
“I am always in debt with ovo. I receive emails every month to send in both gas and electricity readings, I then log into my account and pay the bill in FULL.
For some bizarre reason a week later they email me to say I am in arrears? this has happened every month since I changed from scottish power.......I have given up trying to phone them .......The only conclusion I can come to is that if they continue to annoying me I will have a smart meter installed, or maybe keeping me in arrears will work against me when I look for a different supplier”
“Literally, the worst company known, I have ever had to deal with!!
I was sold on their cheap energy quote, however, in the space of two weeks, from signing up they failed to turn up to 3 apointments to fit a smart meter!
I have now spent 3 days taken off work, and about 15 calls through to their overseas call centre wasting my time.
They have charged me an exit fee twice, and not managed to compensate me at all!
DO NOT USE THEM!!”
“Ovo disgusting company I'm a single mother and carer for an autistic child with high needs paying my bill monthly they charge me whatever they want to charge it seems as it doesnt make any sense soon as I pay it and clear the balance they then add more money on online called them as they said they want me to pay a dd of 359 a month which I can't afford when my bill was £207 ! They don't care they add money on daily and say I have to pay it something should be done because something seriously isn't right with this company”
“Was moved to the company when existing supplier stopped trading. Not helpful in the slightest and possibly obstructive. Even a simple request, like sending direct debit documents to an elderly mothers address, who's suffering from dementia are refused. Apparently it's against the data protection act? They had sent the same requested documents 3 months earlier, but the instruction wasn't processed for whatever reason. Now they refuse to do this again.”
“Terrible company you pay your bill and they don't clear your account balances when you try to communicate the issue you get silly excuses that make no sense and the problem is never resolved I'm changing company today.”
“I'm a priority services customer brain tumor n epilepsy I was with sse and have never missed payments as support team pay bills since change over been over charged on pay as u go electric and also demands fir my gas which used to be spread installments .,now demand it all I have rang 29 times been givin complaint numbers and then ignored no repkts then set a monthly gir8bank slips never came then few peeps on phone lines ut u threw to 5 different team members then still no arrangement stop overcharging demanding and making people distressed your phone what apps is terrible communications .,disgusted how I've been treated discrimination acts for disabled customer proper communication would be appropriate”
“My gas was cut off this morning for no reason my bills are always paid on time by direct debit and was told yesterday that I was over £300 in credit. I have also informed you in the past about your harassment with regards to your contract for having a new boiler and other things done when I have had my boiler checked. Please again stop this harassment.”
“Horrible company to deal with, customer services are awful. They’re sending bills to us after we have closed the account a long time ago (6 months), unable to communicate and look into the problem, hanging up on us whenever we contact them despite the conversation always being polite.
We sold and moved house. After my wife closed the account on that property they automatically reassigned the bills to my name, and kept sending letters and bills to that old address in my name, accruing a debt of over £500 in several months, despite other people living there. After numerous calls to them, nobody is able to understand the situation and help us, they keep sending bills and letters to us to that old address even though we’re no longer there (moved out 6 months ago, have RM redirection service set up), and we’re honestly not sure what to do. They also always hang up whilst we’re put on hold.
Will try contacting them again, and again, and again, UNTIL THEY CLEAR OUR WRONGLY ASSIGNED DEBT, I suppose. Also hoping my credit rating isn’t affected.
AVOID.”
“They say we owe £12k + on our app. Joke. The week before they owed us £1k Shocking and this stinks of the same issue the post office had !!!! They want to change our DD to £2.4K per month. We live in a 3 bed semi !!!!!!!!!!”
“Absolutely terrible customer support. I lived in one address from 15/01/2023 until 30/09/2023. During this time I was paying regularly for what I believed was my account with Ovo.
When I called to let them know I was leaving this address they informed me that I had a remaining balance of >£1000. It turned out they had made 2 different accounts under my name for this address and had been charging me for both. I notified them of this mistake on 30/09/2023 and sent proof of my payments throughout the year, with my sort code/account number etc. to prove that it was my account. They assured me that an investigation would be made and the case would be high priority.
Well it's now 4 months later and nothing has changed.
I have left the UK and I can only contact Ovo through WhatsApp. The customer service I have received has been at best incompetent and at worst downright rude, dismissive and disrespectful. Each time I speak with them I need to repeat the same information and send proof of payment and each time I am told that there will be an investigation. each time NOTHING is done about this.
My account has now been passed to a debt collection agency which Ovo can't contact, apparently. This is destroying my credit score and also putting me at risk of legal ramifications. It is also causing a great deal of stress in my home and professional life, as I can only contact them while I'm at work.
If you are looking for an Energy Company who know what they are doing, choose absolutely anyone else. Ovo will try to scam you with their confusing customer service set up and lack of professional and trained employees.
I would give 0 stars if I could”
