“Trying to get them to install a meter, as I'm heavily pregnant and we have a house with no central heating. We accepted they have no fast track which is strange as all companies do, so we waited. Finally got an appointment so my boiler man started his work so by the time he finished he could switch on hot water and heating when the meter was installed. They LOST our booking even though it was on the screen in front of them, not only that but they told us we cannot get an appointment for another month rather than fixing their mistake! I am due to give birth by then,meaning the last part of my pregnancy is in a house with no hot water or heating in the winter, and the start of my new babies life may be the same.”
“Worst company ever had to deal with.
My opinion is they take money when they want not inline with useage .
Constant problem with gas display from day 1
Despite complaints - nothing gets solved
WOULDNT ADVISE ANYONE TO USE THEM”
“I believe this company to be humanicidal.
My family member paid his gas and electricity bills conscientiously for more than 20 years to SSE. Unfortunately that company was taken over by the humanicidal ovoenergy that recommends human beings subsist on lentils to make more monies available for its billionaire owner.
My family member, who is neurodiverse and vulnerable, has been subject to three years of appalling abuse by ovoenergy. This grotesque outfit claimed to have no record of him, to have migrated his account to X, Y, and Z other companies for months and months. This was leading up to the Account Takeover scheme when they landed my disabled family member with a bill for a figure approaching five figures. it ruined him.
The ovoenergy molestation operation destroyed my family member’s mental and physical health and drove him to despair. The operation used the services of mercenaries, hoodlums, and paid bullies to molest my family member and to steal his life savings.
No words can adequately convey the appalling depravity of this ghastly operation.
Please, please, tell anyone and everyone you care about to steer clear of this dreadful operation.
ovoenergy is the asbestos and thalidomide of 2023.
They want ALL your money, your life savings, your well being, your mental health, your physical health, and they will destroy you in the process of taking this.”
“Where do I start! Since fuel prices shot up astronomically, I have struggled to find the extra money to pay for our gas and electric. I sought debt advice to try and see if I could reduce monthly expenses in order to be able to keep a roof over our heads and put food on the table. I tried several times to speak with the Ovo customer service representatives, and each time I would end up feeling so frustrated at the lack of empathy and compassion towards my situation. I have entered into an IVA in order to try and manage my debt situation, and alleviate some of the pressure, and was advised by my debt advisor to see if I could find another utility provider that would be cheaper than the tariffs I’m on with ovo. I tried with another provider and was told that I could not migrate over to them because I had a debt with ovo. After getting nowhere with ovo customer service on several occasions and not being able to speak to a manager to resolve my problem, In desperation I filed a complaint with ovo. I received a telephone call from a gentleman who was dealing with my complaint. I explained the situation I am in with this debt, and I explained that I had very little money left over to put towards this debt and could we come to an agreement. The complaints handler made me an offer of spreading the debt over a period of time each month, and the remainder would go towards my current monthly ovo bill. I agreed, and a direct debit was set up. What the complaint handler did not tell me was that my electric had been migrated to another provider in August, and that I was now liable for the electric bill with this new provider, in addition to the payment plan with ovo. So I’m now slapped with yet another bill from August which I was totally unaware of.”
“If I could have given no stars I would have. Their billing system is a total shambles, which they pass off as being "dynamic"! They are continually changing our bills retrospectively, sometimes even into the past financial year after our tax and VAT returns have been submitted! Whoever designed the billing system simply doesn't understand BASIC ACCOUNTING PRINCIPLES - if a bill is wrong (or estimated) you don't replace it, you issue a NEW bill or a CREDIT. Very simple. They have caused me days and days of work trying to unravel what is ACTUALLY owed. It is 4 weeks since we complained to the CEO and our questions have still not been answered. Shocking.”
“Total incompetence from day one, OVO took over from SSE and took my account without asking, still waiting for promised pre payment cards after several months. once I had finally received card numbers so I could prepay for energy, the OVO system for payment failed. As I am disabled and need electricity to power medical equipment this is life threatening to me. on attempting to speak to someone to find out what was wrong with OVO systems I was fobbed off and OVO kept asking what was my problem - OVO are my problem Ovoid this bunch of clowns at all costs”
“Never had any orobkem with SSE. A month after the switch to OVO I received a bill, although I'm psy as you go, saying I owe money. I owe nothing as I have a prepaid meter. The bill is dodgy. For all I know it's a scam. I soent hours on the phone to at least 7 people who had no clue. Being put through many departments, which was a way of getting rid of me.
I will leave OVO. Absolutely awfull service verging on scam and fraud.”
“Dreadful customer service impossible to speak or email the same person, missing payments despite sending proof of payment constant debt letters despite them saying the account was on hold , call centre with two much noise different staff telling different story’s.
Dreadful company”
“Absolutely nightmare worst service.
They deserve to have zero rubbish company. I had to make calls just to fix the portal which was not fixed for a year and more finally got frustrated and tried and stopped calling for portal to be fix. Later all of sudden they send you letters that you owe them a huge amount which I really do not understand how after giving meter reading on call paying on monthly basis . I had to call so many times and each time need to explain and I get silly answers which did not made sense .Awful customer service.they use estimated reading and ignore all updated meter reading and then all of a sudden it comes a huge amount and they expect us to pay . Totally fraudulent
On top of it when SSE was changed to Ovo after a year suddenly they send us letters that there is balance from SSE carried forward . Where in we never got any issues with the pervious company SSE nor they send us any letter of any balance.
But all of the sudden OVO just got up from sleep n starting to tell us you guys owe and now pay ridiculously ,utter rubbish Ovo .
Now again I see on my bill that they made from somewhere again balance amount this is ridiculous and so frustrating and do not know what to do .the top most height is that after every call even though the problem is solved or not solved they do not care but ask for feedback such a shame .NEVER EVER RECOMMEND THIS OVO TO ANYONE. Pathetic company”
“OVO was charging me £7400 for the gas bill, I called them more than 20 times with no luck. I got in touch with citizen advice and within 2 min my problem was solve.
Citizen advice Scotland 0808 164 8660”
“The worst customer care. Had a complaint running for over 3 months everything I ring I get incompetent people that are even unable to answer the simplist of questions”
“No good at all tryed to get 160 refund they wouldn't give it house trying get someone phone just to be foged off with nonance peaple I phoned could understand English. I left them a week later any company better than ovo”
“Awful customer service. They use estimated readings and ignore all updated meter readings and emails, for months and months! They expect you to pay through the roof for energy you haven't used! Fraudsters. Avoid”
“Total failure to help when they are at fault
Having an OVO account has been really painful. They made a mistake and took money from us in error.
Accidents happen, no problem.
The problem is, we cannot get it back!
I have called them every week or so for months and always end up in the same circle with their support agents. They seem to try to help but also seem like they cannot. Sometimes they create a ticket, sometimes they update an old one. Each time, they say the previous person made a mistake and it'll be alright this time... Well, we're still waiting.
We just need a simple refund, it's not a big ask. It's our money and it's only fair we have it in our account and OVO don't have it in theirs.
Next, we'll have to escalate to the Ombudsman. All for what could have been resolved in minutes with the right procedures.
I really cannot recommend anyone joins OVO, shame :(”
“Absolute nightmare! Worst “Service” I’ve seen in 50 yrs!
Antiquated billing system that makes no sense! No one knows what’s going on! I just tried to apply for hkmebeat and electric blankets.. Rep said we don’t do that!! Yet it’s all over the Internet they do! The links provided to apply don’t work!
My bills have been wrong since they took over I’ve called emailed and still not resolved! They just say it’s correct! The new monthly billing is ridiculous after I was set up with SSE on quarterly!!
I’m furious with them and sick of chasing after them!
It’s a farce, a complete Circus with too many Clowns!
Stay well clear!”
“Im not even a customer and they keep sending me bills, telephoned them and wss waiting 50 mins then passed to 4 different people last one assured all sorted, then another letter demanding money, sent email no response. Joke of a company”
“Disgusting, incompetent & no regard to people’s well being. Waiting for an engineer as have no gas supply, not turned up. Now have to call during my lunch break tomorrow (12hr shift) to try & get some kind of answer. No doubt I will be without gas now for a further 2 days as I’m working. I have 3 young children in house, it’s their fault the card doesn’t work - my old card was working perfectly fine before this - complete & utter disregard for people’s needs & should not be allowed to be in business. How this company is getting away with this, I really do not know! Absolute SHAMBLES!”
“I was switched to OVO without my say so on further investigation my address was on someone else's account under someone else's name! Complete fraud this company! Then tried to blame my landlord for the switch when they have nothing to do with it major GDPR breach!!! Ive been beyond stressed with this experience with this company its been going for 3 weeks and still trying to get my energy supply taken back by my original energy company.
Had to issue a formal complaint for anyone to even listen to me! Avoid at all costs this company does not want to take any responsibility for any issues they just want to pass the blame around.”
