“I have been forced to have three accounts with OVO after the big shakeup last year. a I have had to report all three acounts to the Energy ombudsman dur to being ignored by OVO so called customer services. Two complaints have been found in my favour and OVO has been ordered to pay me compensation.. So OVO then decided to give me a bad credit rating based on nothing on the third account - all they had left to them. My third complaint to the energy ombudsman is about this and their slanderous, lmaliciuos, vindictive behaviour. If I could take legal action I would. Does their CEO know about the behaviour of his company or is he encouraging it? If I could give a minus star I would. THE CEO should hang his head in shame.”
“Literally worst energy company ever. Moved house in april and they still have not paid me back the credit on my account. Have called them over 5 times and was assured each to me the check would be in the mail in the next 2 weeks. 5 months later - still nothing.”
“I had this issue where when OVO energy took over from SSE, I was told My opening balance was -563.38 when OVO took over from SSE. I contacted SSE and the account was settled to +384.90. My account should have been +384.90 but it has been deducted from -563.38.
To come to this point, I had to make at least 10 phone calls each time more than an hour just to explain what has been happening. Every-time i made phone call, I had to explain all over again. some of the staff were helpful others, not so much. Worst customer service. All i got was YOU HAVE TO TALK TO SSE YOURSELF!!. and you say"Inline image" YOU ARE IN SAFE HANDS!!?? SERIOUSLY?.
I am even told that i never had conversation with OVO before?? Seriously??
Your Accounts Department is not so bright are they? When OVO took over SSE transferred -563.38 and when SSE settled the balance, it is now adjusted to +384.90 from -563.38. Now, do you subtract that from -563.38 or do you replace -563.38 with +384.90?
I was told by one of the customer service that this is settled and will get refund. and when i chat to get the update i am asked smart meter picture? i will send the meter reading, but it is called smart meter for reason no?
I am young person with bit of knowledge, imagine i was old and senile and not so very bright. Sad to see companies taking advantages and harrassing people like this.”
“Very confusing company not at all. Helpful I stated one year fixed dial energy.and had to keep saying I did not want greener energy with the add ons . So simple to understand even a five year old could understand that .I hope now it's all been sorted one year fixed tarrif without greener energy and add ons which I cannot afford thanx .”
“The bill I paid SEPTEMBER LAST YEAR over the phone still does not reflect on my account, even though OVO people keep telling me not to worry and wait. I keep
calling and emailing them. Last week I have received a letter from them saying that they will pass my details to a debt collection agency (each month when I pay my bill I leave that amount unpaid that they haven’t credited into my account yet)I wonder if there is a way that I can take this further because their incompetence and lack of communication inbetween departments has been negatively affecting me.”
“You the worst company I have ever come across you take to payments out of my account without my permission and then you have the cheek yo send me a bill which I clearly didn't use that amount of energy as I live alone and never at my residence because I work away the government need to finish company's like you once and for all”
“Rubbish company put over to them without permission allways saying you owe money when you don't making the decisions to up direct debits without your permission the only way to deal with this company is to pay usage online give no access to your bank”
“What went wrong? Everything went wrong. From my complaints being continually ignored to them ignoring my status as a vulnerable household to their obnoxious "debt management" department in South Africa accusing me of racism because I couldn't understand them to being treated as a "debt" case despite being in credit by £350 and OVO refusing to refund my credit. Yes, absolutely everything about this obnoxiously rude, ignorant and shoddy excuse of a company WENT WRONG.”
“I have been with them since 2014. a few problems with system updates. 2021. they are sorting it out. Had part of it fixed. No hassle over payments or balance i owed them. Were great but will be leaving once all is sorted out.”
“Ovo chase me every month for what I owe despite having been forced to move from SSE to this terrible company and the agreement on their system is I pay once a quarter like I did with SSE. Theres people out there who owe thousands I can imagine, stop chasing me for £89.”
“Was moved to OVO from SSE during the time energy rebates were being paid. Ovo didn’t pay me all the rebate and then refused to engage in any discussion. Basically took money from the taxpayer and held onto it. Theft in other words. I wonder how many others this happened to.”
“I have had ongoing complaint for being over charged for the last 3 years. Not one person has called me. I have been promised a call back, compensation, balance to be reduced. Not one person from complaints over the 3 years has called me. I have spent hours and hours trying to sort this out without any luck. I am at a loss of what to do. Please stay away from OVO!!!!!”
“Our account was transferred from SSE following acquisition of domestic accounts by Ovo Energy. From quarterly billing, this has now changed to monthly. And now they hassle for payment, constantly. Mind blowing nonsense to make head or tail of our account, when calling through another figure is provided that has no correlation to the amounts showing on our online bills. We paid one account by BACS transfer and they insisted we provide evidence. I refused, having checked with my bank account who'd confirmed payment to their account.
We now provide online readings as per their instructions but our bills are always estimated because of our SMART meter readings. Problem is we haven't got a SMART meter because we had 3 phase cable installed to the house and Smart meters do not work with our new "old style" meter we have installed. Still they maintain that our Smart meter is giving them the readings every time I call. So they are liars...!
You cant pay online either via the website and I refuse to set up a direct debit which is what they want purely because I cant trust them.
To add insult to injury, payment for feed in tariff, from our solar panels, has been extended to 90 days from providing meter readings as opposed to receiving payment within 30 days that SSE provided.
Please be aware the people handling enquires are not part of OVO, they are an outsource operation, as confirmed by a lady answering my questions today.
If you suffer the delights of a phone call or text, at the weekend, claiming that "Your Account is Overdue - Urgent Action Required" - this is also an outsourced collections agency with little access to the OVO systems but will pressure you for card payment. In my instance, the payment had been made two months ago but the agency insisted it hadn't.
Ovo Energy is sham”
“They are withholding a compensation payment which is rightfully mine had nothing but trouble and stress from them since sse switched me over disgusted with them should be ashamed of themselves I have copd and classed as vulnerable.”
“Complete wasters customer service waste space aswell have you on hold for 45 mins then terminate the phone call they don't intend to help they make your life even worster n stressful”
“Absolute nightmare customer service. Moved into a property on 02/09. Applied for gas and electricity online, like every other time I've used OVO. No welcome package, no response. Called to set up electricity account, told me gas account can't be set up because of it being "in transition," they'd call me back in 2 days, no one did. Called back again, someome told me the account is in "clearance" and I should call back again in 6 working days. In the meantime gas runs out, no cooker, house freezing, called back, someome said the last tenant's account might take 6 months to clear!! Line cut off whilst on hold, called back and was told I need to top up the pay as you go meter then apply for a smart meter to get a monthly account BUT for some reason I had to wait another 48 h (more as it was Friday) before ordering a smart reader. Sent me a code and said I had to wait for 3 h before going to a local shop they suggested. Went there, they were looking at me like an alien. Managed to find a post offfice, got the card, top up 30 quid, back to realise there is Debt on the meter from the previous tenant, called back after the weekend to order smart meter, was told I need to call AGAIN after it's installed to activate account, clueless as how to help with the last tenant's debts. I have used OVO before in multiple properties and it's always been an easy online process. I have spent countless hours on the phone this time and still nothing is sorted a whole month after I moved into this property. What a circus, what an absolute joke. Countless hours on hold, countless hours explaining this ordeal to a different person every time, EVERY TIME given different and contradictory advice (above is only a short summary of the endless conversations I've had with them). Horrific. Absolute jokers and scammers.”
“Would leave zero stars if I could. Absolutely disgusting company. Moved over through no choice from SSE. Apparently all fine and could top up according to a letter. Absolute rubbish. I cannot top up. I have been told to let it run to less than £1 and then call them? I have premature twins at home and this is absolutely unacceptable. How do I feed and heat them if I go off supply. Been told I won't be able to top up at all ever. So what do I do when it goes off and engineer comes then that runs out. Can't keep calling them. Worst company ever. Degrading to people. Conning customers. Moving them over with no choice to switch. Should be ashamed of themselves. Every time I call they fob me off. Im switching asap. Never again will I use them. Avoid at all costs. They will take you're money and not provide the service and lie to you. An absolute joke and a disgrace.”
