“OVO was charging me £7400 for the gas bill, I called them more than 20 times with no luck. I got in touch with citizen advice and within 2 min my problem was solve.
Citizen advice Scotland 0808 164 8660”
“The worst customer care. Had a complaint running for over 3 months everything I ring I get incompetent people that are even unable to answer the simplist of questions”
“No good at all tryed to get 160 refund they wouldn't give it house trying get someone phone just to be foged off with nonance peaple I phoned could understand English. I left them a week later any company better than ovo”
“Awful customer service. They use estimated readings and ignore all updated meter readings and emails, for months and months! They expect you to pay through the roof for energy you haven't used! Fraudsters. Avoid”
“Total failure to help when they are at fault
Having an OVO account has been really painful. They made a mistake and took money from us in error.
Accidents happen, no problem.
The problem is, we cannot get it back!
I have called them every week or so for months and always end up in the same circle with their support agents. They seem to try to help but also seem like they cannot. Sometimes they create a ticket, sometimes they update an old one. Each time, they say the previous person made a mistake and it'll be alright this time... Well, we're still waiting.
We just need a simple refund, it's not a big ask. It's our money and it's only fair we have it in our account and OVO don't have it in theirs.
Next, we'll have to escalate to the Ombudsman. All for what could have been resolved in minutes with the right procedures.
I really cannot recommend anyone joins OVO, shame :(”
“Absolute nightmare! Worst “Service” I’ve seen in 50 yrs!
Antiquated billing system that makes no sense! No one knows what’s going on! I just tried to apply for hkmebeat and electric blankets.. Rep said we don’t do that!! Yet it’s all over the Internet they do! The links provided to apply don’t work!
My bills have been wrong since they took over I’ve called emailed and still not resolved! They just say it’s correct! The new monthly billing is ridiculous after I was set up with SSE on quarterly!!
I’m furious with them and sick of chasing after them!
It’s a farce, a complete Circus with too many Clowns!
Stay well clear!”
“Im not even a customer and they keep sending me bills, telephoned them and wss waiting 50 mins then passed to 4 different people last one assured all sorted, then another letter demanding money, sent email no response. Joke of a company”
“Disgusting, incompetent & no regard to people’s well being. Waiting for an engineer as have no gas supply, not turned up. Now have to call during my lunch break tomorrow (12hr shift) to try & get some kind of answer. No doubt I will be without gas now for a further 2 days as I’m working. I have 3 young children in house, it’s their fault the card doesn’t work - my old card was working perfectly fine before this - complete & utter disregard for people’s needs & should not be allowed to be in business. How this company is getting away with this, I really do not know! Absolute SHAMBLES!”
“I was switched to OVO without my say so on further investigation my address was on someone else's account under someone else's name! Complete fraud this company! Then tried to blame my landlord for the switch when they have nothing to do with it major GDPR breach!!! Ive been beyond stressed with this experience with this company its been going for 3 weeks and still trying to get my energy supply taken back by my original energy company.
Had to issue a formal complaint for anyone to even listen to me! Avoid at all costs this company does not want to take any responsibility for any issues they just want to pass the blame around.”
“A year ago I was 1500 in credit! They increased my payment each month by 40 a month! I have never missed a payment! I am now 1400 pounds in debt! They never in formed me! Something seriously not right here!”
“I wrote a review on Ovo Energy nearly two weeks ago regarding the dismal service they provide. The generic response was that they are sorry and can I email complaints @ ovoenergy.com. I did and surprise, surprise, no one has replied or responded to me. When I called the billing department and asked to speak to a customer service manager Matilda and another of her Ovo colleagues hung up the phone on me twice. This diabolically enept company is a blight on my life. I hate them with a passion. Utterly rotten company with no customer service whatsoever.
Date of experience: 27 October 2023”
“Got switched from SSE wish I had gone elsewhere. Didn't send bills out admited faulty meter changed it.
Problems are. Trying to get through to speak to someone. Getting cut off after being on hold. Staff who contradict each other. Rude staff. No response to emails. Staff don't listen. Aggressive letters, emails and text. OVO you have effected my mental health just writing this review is making me feel anxious. To the handful of helpful staff I have spoken to thank you”
“Thank god I m not with Ovo Energy but with Octopus , but sadly my daughter was and has done her very best to leave them . They are the most incompetent company my daughter have ever had to deal with and I have had to witness . They don t seem to communicate with each other, or have any knowledge of what had previously , supposedly been sorted . They are time wasters and a constant cause of distress if your dealing with them . After a long stressful period where I had too witness My daughter close to tears ,she is now with another company, but still getting letters from Ovo telling her they are sorting it out .Incompetent , stupid , badly run ,bad customer relations .This company should be taken to task for customer miss management .Avoid this company at all cost . They don t deserve one star ,if i could give them less i would . I m a father and don t ever want to see my daughter go through that kind of stress again.”
“Since I was moved from sse to this shambolic company I have suffered serious mental health detieriation...they get my name wrong and I have 2 different addresses on my bill...2 years of being treat like an imbecile by customer services, who are quite rude...Next step is to sue...”
“Have had the same problem for a year which they kept refusing to fix no matter how many times I have called them, they're lazy and will tell you anything just to get it over with and nothing ever gets fixed. The worst”
“Worst company ever in my 65 years on this planet. I have payg gas meter and when I inserted my new OVO card after they bought out my old company it instantly fried the meter that has worked flawlessly for over 10 years. I asked them if they had purposely did this as they were very insistent I changed to a Smart Meter. I have spent hours over the last few weeks trying to get them to fix this and they have made and cancelled 3 appointments on myself as I refuse a Smart Meter and do let them Fob you off. All engineer vans carry these and even tho they no longer make them they have thousands of brand new stock plus the hundred of thousands they have removed from homes. They have been a complete and utter nightmare to deal with and if I could give them minus 10 stars I would. I am on their priority list due to multiple medical issues and I could only imagine the way they treat the customers who are not priority. I do not use the word hated very often however they have become in my eyes the most hated company I have ever had the displeasure to deal with. I have today changed suppliers to another after recommendations from a friend who also left OVO as he also said it was the worst customer service he had ever seen. Steer well clear of them and if you read the other comments you will see why. Go with them at your peril.”
“I need help with OVO billing. I am dealing with the same guys. I hate stress, so I always make sure I pay my bills on time. but I am not winning because OVO always manages to put me on debit. I called them 100 times to fix my bills and start at 0.00 debit. They say you paid everything your account is okay. no debit. I had rest, and 2 months later another debit of over £100 was added to my billing which they they didn't make obvious for me to see. I am losing my peace. I need help. I don't know what to do.”
