“Transfer from SSE due to take over. My final bill from SSE is nothing like the amount of money they say I owe I have the final bills from SSE to prove it . Now this is where the fun starts WhatsApp go unanswered call made get cut off so I have made a complaint to the complaints department and have got an email back saying they are very busy and don’t contact them again unless they don’t reply within 8 working days! Says it all doesn’t it.”
“100% rubbish customer service is the worst I’ve ever experienced lm going with a different company this lot are useless ovo and sse can go where the sun doesn’t shine deep in l could write my nightmare experience but it would take so long and l can’t be bothered please people get yourselves a new supplier”
“The automatic transfer from SSE to OVO has been an absolute scam. SSEs last bill happened to be an estimate despite having a working smart meter which charged me for an extra months worth of power. OVO have since continued to charge me for the energy I have already paid for. When I emailed and called them, they offered me a refund for the overcharged power which never arrived. Absolutely disgusting, money grabbing robbery.”
“Ovo Have Ignored The Ombudsman Decision Against Them, And Are Persuing Action Against Me Which Is Illegal.
They have been forced by the Ombudsman to apologise for their actions, and to meet certain resolutions. They have ignored some of the resolutions, and continue to attempt to charge me for bills already paid. The senior personnel ignoring or refusing to comply are Leyton Watson and Josh Cameron. Other mangers who have refused to deal with this matter over the last 6 months are Lee James and Duncan Edwards.
I'm taking this to the courts now, and will make progress reports back here. The public deserves to know just how bad this company is.”
“Transferred without my consent front SSE to ovo...paid quarterly for years now ovo bill me monthly and won't let me back to quarterly...
On my bill there is two different addresses...I informed them when first bill came, approximately 1 year ago and told to photograph meter and e mail in. I did. No further response. Few months later I sent a letter. No response... then phoned again...to be told we have no records of complaint.
Still receiving bills with 2 addresses on a d No further forward...
Customer service is a disgrace.
Time to find a more professional supplier.”
“OVO is bad company do not sign up there they failed to install a meter for a 3rd time in my property I called them today to speak about it and a man could not bother to deal with it and put the phone down pretending line cut no one called me back after spending an hour on the phone trying to reach them. They’re ruthless pigs”
“If you vaue your mental health avoid this company at all costs.
After taking over a property which was previously pay as you go I requested that it be reverted to a standard credit agreement.
This has taken over seven weeks and in excess of forty phone calls.
Waiting at times for over an hour and then being cut off.
The stress this company can cause is incomprehensible.
The South African concern of OVO are not fit for purpose and should be closed without further delay.
The various divisions enjoy playing pass the parcel with you being the parcel.
So OVO if you read these reviews which I doubt you will get in touch and I will give you the the whole sorry saga chapter and verse naming names.
This is a serious warning to anyone considering using this company.”
“believe this or not? tried 24 times over 3 weeks told e mail and password incorrect how could it be when we have no account? my partner got put in a que of 124 needless to say hung up no one wants to speak to you no problem with sse read meter paid on the dot ovo put us on direct debit without asking rubbish company needless to say moving to another supplyer”
“Utter cowboys. Totally unprofessional and they simply refuse to communicate. Instead, they send threatening letters in an attempt to intimidate. Do yourself a favour, avoid them at all costs.”
“Absolutely rubbish. Don't listen, fail to properly record details and stopped my supplier transfer even though they emailed me saying it was fine, as well as telling me on the phone the same and on my on line account home page. Should not be in business!!”
“If I could rate this company a 0 I would!
I've been trying to set up an account for 6 months and have still not managed to do so yet they have all of my details and metre readings on file.
Not paid a bill in 6 months.
Have raised a complaint 3 times and have never heard back.
AWFUL and DISGUSTING company. AVOID!”
“Sold a house 3 months ago and settled the final bill. OVO now saying we owe them money as they have incorrectly paid the government grant money into our account in January which they haven't. I have sent them bank account photos showing we have not received any money but they insist we have to pay it back??? Tried phoning, emailing, whatsapp and every time they say its on hold but then 2 days later it starts all over again. Just want it to be sorted and stop as it's harassment.”
“Was migrated to OVO from SSE on 14/12/22. They ordered me to change from 3 monthly bills paid by DD in arrears (as I'd done for 20+ years without ever failing to pay a bill on time) to monthly DD in advance or change supplier. DD to be £74 a month.
Then told "Sorry we made a mistake, your DD will be £61" but they've been taking £74.
Then (8/2/23) told they'd reviewed my usage (in Jan / Feb?) and suggested I need to increase my DD to £83 or by the end of the year I'd be £107 in debt.
Today 22/2/23 another letter telling me that as I hadn't increased my DD as "advised" they are increasing it to £87 per month.
They have also not credited me with my October £66 Govt. Support Payment, so I've probably lost that.
They are either so chaotic that they shouldn't be running a major energy company or they're a bunch of crooks.
I'll be contacting the Financial Conduct Authority / Ombudsman about this useless company. They're more like the Mafia and run their company using fear and chaotic "accounting" to get away with robbery and extortion.
BTW. by my calculation using my smart meters' usage readings (in Jan / Feb) my DD actually needs to be £71 per month to end the year without getting into any debt.”
“they are crooks!
i am writing a letter to the ombudsman as we speak. before the energy crisis they seemed ok, but now its just a terrible bunch of crooks. their support is in south africa, wait time 10mins at least and they have no idea what they are saying at all!”
“Only cares about raising your DD amount . Not reliable, dont provide service as agreed, put appointment for meter replacement and never showed up then just kept quiet like nothing happened.”
“Didn’t ask me regarding migrating over from SSE I tried to leave in May 2022 but SSE had deenergised the line on a renovation project that’s empty on a computer system and not literally, 7 months as the office staff are pretty useless, meanwhile they were forcing me to pay their standing charges at their price, when I know the company I wanted to transfer to was less as I transferred another property at the same time back in May…I then get my final bill today so I rang, spoke to someone in South Africa, hung up, rang again wouldn’t let me speak to a manager said they would open a complaint and would take 48hrs but I had to explain above, she didn’t know what deenergised was and then proceed to argue with me saying I have to pay their standing charges, but I explained that’s a monopoly as I’ve tried to leave and OVO cannot fix SSE’s problem they created and inherited, it’s also cheaper elsewhere, I shouldn’t be forced to shop where I don’t want to, everyone has the right to choose and I’m sure the ombudsman will agree, that’s it’s only fair I pay what the other provider are charging.. their offices throughout contacting in 2022 was uk based and now it’s south’s Africa, complete nightmare as they’ve copied where SSE had offices.. and their lacking in courtesy and getting anything done, so glad I’ve changed provider to an England based place..never ever again will I have any properties with OVO”
