“My account this morning was £29 in credit . I have a smart meter for electricity only . I paid £40 this afternoon on my credit card and the current reading on my account is a credit of 29 pence . Dates of payment are not shown on my account . I have a weekly debit order for £15 every Monday , but it is impossible to reconcile the account without dates . I will be closing the account shortly . Worst energy company I’ve ever had to deal with .”
“What hope is there of OVO energy dealing with a simple billing / direct debit payment issue based on incorrect SSE migration readings to OVO in November 2022. The OVO call handler dealing with my call based in South Africa informed me that the VAT rate on domestic supply in the UK is 15 percent. I informed the call handler that the VAT rate on domestic electricity supply is 5 percent VAT & felt disbelief that the handler did not know this basic fact, notwithstanding the response was that my Monthly Direct Debit needs to be increased by £110 a month to cover this supposed VAT increase along with the incorrect migration reading. “Fortunately all calls are recorded for quality & training purposes”.
OVO need to deal with fact & not fiction & properly train call handlers to deal with fact & manage customer dissatisfaction. My complaint was & still is mis-managed in a cavalier fashion in which clients are mistreated & disbelieved.”
“The worst energy company I´ve ever seen. Unable to make proper bills. They charge you double if you are not looking at the bills in detail. Avoid it at all costs. It´s almost a scam.”
“Well 2 hours on the phone today, their billing is a mess the billing amount always paid on time but there is a debit balance???????
Why not just ask for what is owed, paid onetime and in full still new them the mystery debit balance, which nobody can explain”
“As I haven’t got gas smart meter
Got bill today for £800. They send someone to take my latest readings and also I took the readings at the same time
Which was wrong on my bill
Customer service agents are based in South Africa and try to explain them is nightmare.”
“Worst company, charging me 500 pounds per month on an empty flat, and charged rates 30% up without notice, don't believe the reviews here, they surely have a click farm team giving a bunch of 5 star reviews to cover for all the real 1 star reviews - see the ratio between 5 & 1 stars...
Worst customer service, they answer after 30 minutes, then hang up in your face, they want you to just pay insane amounts and tire you out from trying to fix it or even move - AVOID AVOID AVOID - a company that doesn't respect its customers as human beings should not get any new customers
wish there was a minus 5 star option in this case”
“I left ovo in sept 2021 and there will not/Haven't closed my account and for some reason will not do anything to close it.
I've had the ombudsman involved with them and ovo just lie to them and tell them there have now closed my account.
I've had recent emails from them telling me I'm now going on there standard variable rate for my energy 🤣 (I'm not even with them)
I've been been billed from the time I left them to now 🤷♂️
I've made them aware myself as well as the ombudsman being back involved but there will do nothing about it and don't even reply to the ombudsman when there as for updates on my issues with them.
There don't like truthful negative reviews on there Facebook page and have blocked me for writing about my experiences with them
A company can not close a account after 1 & years how bad must there be”
“Ovo energy are absolutely bloody useless I’ve been with them for 8 months now and I have had to phone at least once a month sometimes twice to complain about their service bills that take 15 days to arrive after I’ve sent in meter readings meanwhile they send you letters and txts demanding you pay what you owe how can anything if you haven’t received your bill and also they keep sending me letters to have a smart Meter which I have told them on numerous occasions that I will not have one cos they don’t bloody work properly so if anybody is thinking of joining ovo energy I’d advise them not to i has to give them one star before I could write this review but to be honest they don’t even deserve one star they deserve zero stars”
“Appalling company
Nothing but aggravation since being migrated from SSE
Tried to rip me off for £100’s expecting 3.4K for 10 months that included the hottest summer on record
Lies, useless customer service, nothing to recommend at all
Avoid at all costs!
After a year of arguing finally with the help of the ombudsman I went from £800 in debit to £191 in credit having already paid over 2k
Now I have finally been able to leave this shambolic company.
Looking at the complaints on the Facebook page for customers who have had issues is mind boggling
Why are they allowed to continue?”
“Worst company ever billing me for a meter that not even in use the first month ovo bill arrived they said I used £1034 electric while previous bill £60”
“Government support for match £67.00 has not been paid every time I manage to talk to them about it I get a different answer 6 so far & that’s with a 2 hour wait on the phone. I’m definitely going to be switching my energy company. Unfortunately can’t give NO STAR”
“Obo removed £240 from my metre trying to get it back is a joke they said it be sorted out by Friday it is now Monday no show so just call centres give me the same excuse will be sorted in a couple of days all I want is my money back on my metre where's the time very stressful”
“£400 credit not received overcharged £50 for first day of usage from SSE I have been attempting to resolve this sine January 1sr. I have a smart meter they are using an industry loophole to rip people off. Check your first daily charges on your account. Going to the ombudsmen and MP there needs to be an external investigation I to their practices.”
“If I could put 0 stars I would. My query never gets sorted, I can’t wait to change energy company, they say I owe over £800, I live on my own. I’m putting a complaint in & going back to the citizens advice.”
“Thieves ! Put direct debits up every few weeks even when hundreds in credit. Customer service non existent. Not one positive about them. AVOUD AT ALL COST”
“There is no customer service, they never follow up just send you the same request again and again if you call you are told to ring back with more information and when you do you get a different person and so it goes on.”
