“Actually, I should give this company a 5 for tenacity. I bought this 5 year gilt-edged warranty. last night. This morning I awoke with buyer's remorse, realizing that I could afford to spend this money right now. I called their 24 hour service and God help me, I've never been exposed to such high-powered efforts to stop me from doing this. They very cleverly tell you when you
call the number you've been given, that someone from that department will have to call you back. By 2 PM, still no call, so I call them back and ask them for the cancellation dept. After they put you on hold for some time, you get the most persistent keep you at all cost, sales person you'll ever encounter. Boy, she can sell. I wound up losing my temper and shouting (perhaps because I seemed to be dealing with a deaf person). I am now told that they are cancelling me but it will take 5 to 7 business days to get my refund.. I hope this is true! I am not here to say their warranty is either good or bad. Have no way of knowing. However, I will say, their sales people are formidable.”
“This is my third extended warranty policy, but first time with Ox. It went about as well as I (optimistically) expected. definitely not the easiest thing to get your claim paid, but at least they did pay it, cant say the same for the first warranty company i had and the second one was more expensive for same level coverage.”
“Got the policy in June of 2020. They asked for an estimated mileage. Told them and called back with the exact mileage about 3 days later. Now of January 2021 they said that I never gave them the mileage and I’d have to wait 1000 miles before I can get any service for them to pay. Canceled the policy right there and then when I provided paperwork proving my mileage in July of 2020 was close to the mileage I gave them in June 2020.”
“The don’t stand up to their contracts only refund money and cancel policies, read deep in the reviews, rarely pays out on claims! I’ve gave them everything they asked for even every oil change done on vehicle 29+ over 5 years worth and parts receipts I even have the voice recordings, been without my vehicle for month +, running around and submitted everything they ask for everything it’s always something different, I have it I’m a car guy!”
“Total scammers. Paid out $409. Canceled in two months, car was totalled. Refund, $18. Rude people who ping pong you between themselves and Palmer, the administration company. Filed a complaint with my Attorney General's office.”
“This is a amendment to my previous review,I was contact by clay who I understand is the man in charge he listened to my complaint and promised me that my money would be refunded to my account within 24 to 48 hours and I must say he was a man of his word,and also apologize to me for my inconvenience which I much appreciated now that this experience is over and resolved I am completely satisfied Clay thank you for being a man that means what he says”
“I would give a no-star review if it were possible. This company is predatory and contacted my 81-yr old mother to sell her their "insurance" product right after she had an accident last summer, leaving her with memory impairment and a concussion. She thought the call was about the insurance on her car, not surprisingly, and when the email came through from Ox Car Care that said it was EXTENDED WARRANTY INSURANCE, she emailed them back immediately, not once, but THREE times, telling them that she wanted to cancel the service, she had not intended to buy it. She never used the policy and thought that was that. But of course, it wasn't. Because Ox Car Care had her credit card number and kept billing her, month after month.
I got involved in her finances in the fall when she was diagnosed with post-concussive disorder and discovered the recurring charges to "paylink" and OxCarCare and with quite a bit of difficulty, tracked the culprit down. No one at this company was helpful. No one at Ox Car Care would make a refund or agree to help. We got the recurring payments stopped, but as for the missing $811.70? Well, we sent a demand letter for refund in January and got VISA involved. As of today, March 9, 2019, still not a peep from Ox Car Care to even acknowledge our complaint, our letter or to apologize for the inconvenience. I have now reached out for help to the Better Business Bureau to hopefully resolve the issue and warn others about what appears to be predatory sales practices on the elderly.
Please be warned when dealing with this company that they are not going to be easy to communicate with, especially if you have a problem.”
“this is my third company ive dealt with for extended warranty coverage. I filed my first claim 2 weeks ago and was handled like my other experiences. i wouldn't say poor or perfect, but the claim was paid and haven't had any problems. So their product works as described which is more than many others in that industry.”
