“Signed up with this company 11/07/22, went back to cancel after finding out that they don't give you free oil changes or tire rotations and whatever else lies they tell you in the commercials, it was 4 days later when I cancelled, they are supposed to give you a 30 day money back guarantee, it's 12/19/22, I can't get through on the phone, and no one is returning my calls, so I will be contacting the attorney general to see what can be done about this company and their practices of ripping people off, so please don't waste your time with these people it's a scam, they won't refund your money, stay far far away it's all a lie, tried car shield they are no better”
“I have platinum to get % off oil change. They kept saying they was working on my claim. They never sent mechanic authorization. I found out they never paid claim from last oil change. You can never get someone nor get a straight answer. They quick to take your money but not assist”
“I purchased two contracts for two separate vehicles, they are falsely advertising covered they declined to pay and cover the repairs. My contracts were canceled out ox car Care never refunded my money and kept billing me for canceled contracts and which were charged to my credit cards I had to cancel my credit cards and get new ones just to get the reoccurring charges to stop. Ox car Care where the ones that canceled my contract then they turn around and say that I needed to send them papers a cancellation which I did they said they got those papers and I would be getting my refund now they said they don't have the cancellation forms and they're refusing to refund my money.
This is a very poorly ran organization set out to rip off senior citizens and disabled veterans. Speaking with them on the 16th of December still getting the runaround I'm being told I have to send in another letter of cancellation to get my money back.
BE WARNED OX CAR CARE DOES NOT PAY FOR REPAIRS ON YOUR VEHICLE THEY WILL FIND A LOOPHOLE TO SAY THAT SAID REPAIRS ARE NOT COVERED THEY WILL CONTINUE HAVING YOU BILLED AND AUTOMATIC PAYMENTS WITHDRAWN, CANCEL YOUR PAYMENT METHOD AND GET NEW CARDS TAKE THEM TO COURT AS I'M DOING. THESE TYPES OF COMPANIES SEEK TO RIP OFF CONSUMERS,
INITIALLY WHEN I SET UP THE CONTRACTS I WAS LED TO BELIEVE THAT THE COMPONENTS ALWAYS WORRIED ABOUT WOULD BE COVERED THEY WERE NOT THEY OFFERED ME TWO FREE MONTHS AND REDUCED MONTHLY PAYMENTS IF I WOULD KEEP THE CONTRACT THEN THEY THEMSELVES CANCELED THE CONTRACT ON ME FAILING TO REFUND MY MONEY, to this day they're refusing to refund my money.”
“They screwed the wrong dude I told them I I'm disabled and they never emailed contract . Lied about customer pays half the repair . I told them I only had $20 on my card . The Indian scum hackers who FBI is tailing other scam company's is hot on their phone bank asses well they had the audacity of maxing my big credit card with $5 charges till they drained it. No contract emailed as promised. All your employees get charged with fraud. Hide”
“STAY AWAY !
I signed up with OX Care and they are dreadful and fraudulent. They would not pay any claims that were supposedly covered by them. My mechanic and I kept trying to get them to pay for some of the work done on my car for months. I would call to talk to a customer service rep to be told that I need to email them. To go on their website and even try to look up your claim is non-existent. I have paid them a lot of money each year and I got ZERO in return but they certainly got thousands from me for not doing or covering anything. The customer service reps are robotic and send you to a supervisor who then disputes the claim because the mechanic replaced a part with a brand name they do not cover...WHAT??
FRAUDULENT business practices please save yourself time, energy and money”
“So glad I read the reviews and speaking to a rep to inquire... Im glad I did not sign up for this service. I appreciate everyone for sharing how horrible their experience was using OXCARE. It's really disappointing to see that they are using people who obviously want help with car repairs/ costs.”
“I worked for this company a few years ago, and they my literally tell you to lie to the customers when they answer the phone. I was paid $12 dollars an hour, and a few dollars commission for each phone call I transferred to a salesperson. But if you call in sick, or a few minutes late, they’d take the commission back that you actually earned. It was the biggest joke of a job that I ever had. The so called owner, Kathy McDonald spent more time on the match.com date site looking for men, then she did monitoring the complaints from customers. She’s a joke, and it’s amazing that this company is allowed to do what they do.”
“So this is the second and last review on this company. I have a blown engine along with other work that needs to be done, it took weeks for them to send an inspector. Then it took over all most 2 weeks to get in contact with the claims department to find out the delay they said they were going to do something finally. After 2 more weeks I get another call from the mechanic and he said that he was told they were not going to fix the car because my title was salvaged. I don't know where they got this info from but the car only had 1 driver before me and the title was never salvaged. Regardless I don't know what that has to do with anything they just didn't want to fix the car. People save your money you will get Ripped Off.”
“Ox car care has the worst claims department, I have been trying to contact the claims department for almost a month but to no avail. I've left numerous messages and have not received one return call. Also, they sent out an adjuster to inspect the vehicle then ten day later they denied the my claim. Neither customer nor the claims ever answered their phone. I had to call the number I called to purchase the extended warranty in order to speak to someone.”
“My car was at the dealer ship for over a month. Oxcare care are quick to enroll but sloooow to response to cliams. the are no good. I should have read the reviews before i commit, same on me. this company sucks, sucks, sucks. donot buy from them, i repeat donot buy from them. run”
“I'm so happy I read these reviews before I spent money, the salesman kept trying to get me to commit, I repeatedly told him I didn't want to commit until I did my hw on the company. Whew, glad I avoided a serious curve ball.”
“Working for a dealership that does not sell this warranty does not help matters. We have been reaching out to them for over 70 days now. The poor client has also been. Neither one of us are getting through and when we do they treat us and the client like idiots. I feel bad for the client they approved so much for his repair then expect him to pay to have the part shipped to our store. I wish the client would have done some research before purchasing this waste of money and paper. You guys are good at collecting but that is where it stops. Maybe on day the attorney general will take a look at some of your reviews and look into your practices. 3.6 STARS my a$$. More like -3.6”
“They will quickly get you added as a policy holder and the moment you need to file a claim you get the run around. Calling claims gets you to a person just to put you into queue so the call handling will not be accepted as the high number that it actually is. You are then placed on a 10 min hold to be sent to a general Voicemail that no one ever answers back too. The operators who initially answer are rude and will transfer you without any concerns to your issues. As you are speaking they just transfer as though they dont care because there job doesn't depend on any common courtesy”
“Have had Ox since 1/22. Vehicle went in the dealership Friday. Have tried to contact customer service Friday and Monday starting at 11am Eastern time- they’re in California. I have left several messages and the dealership has done the same. No response Other than from their sales representative wanting to add more vehicles to my coverage. My next calls will be to my state Attorney General’s Office - DO NOT call the BBB they have No enforcement abilities. Then to Morgan and Morgan. They love cases like this (I Pray)!!!!”
“I got a warranty for car aux car on last Friday today I called the upgrade my address a phone operating company answers the phone and said they have to relay the message to whoever hire them and so it took me all day to try to get in touch with customer service to change my address so to me that was a red flag and I just went ahead and cancel and told my bank not to give him any more money it's just amazing that these people ripping real people off and there was another company to call call something first so just try to look for the computer on the line where it say the 10 best car services warranty”
“Company is a real huge piece of BS basically Not worth anything nothing, useless, trash, the people that drafted this mess up should be in jail. And the liars on the commercial should be locked up with these crooks really a shame that so call broke celebs sign on to such Garbage anything is fair in a Scam!!”
“Been trying to get to claim department for over a week. No response then was told phone system doesn't work you have to email still no response. This company is a scam a big rip off.
So disappointed”
