“THIS COMPANY IS A SCAM
THEY PROMISED ME A MONTH FREE WHEN I CALLED TO CANCEL
THEY ALSO LIED LIKE MY ACCOUNT WAS CANCELLED I RECEIVED A BILL TODAY
THEY ARE THIEVES”
“After reading all the negative reviews I refuse to sign up and suggest customers get a class action lawsuit started against this company to get their money back.”
“I paid over $3300 towards a 5 yr/100,000 mi Diamond Warranty from Ox Car Care. I made 22 payments of $149.25/mo plus $100 fee to Ox Car Care (total = $3383.50). I was told, in depth (because I asked a ton of questions), prior to purchasing the Warranty, that if I didn't use the warranty at all & sold my car before the Warranty expired, I would be entitled to a full refund of all payments except for the $100 initial fee. I canceled the warranty over 2 months ago & requested a full refund. I was told by the 1st customer service representative that I spoke to, that YES I am entitled to a full refund. Then she went on to say that IF I'm not happy with the amount of my refund, to call back & request more money. (I was told the same thing by the 2nd Rep I spoke to also) Only the $100 fee was non-refundable (if the warranty was not used). I sold my car (over 2 months ago!) with over 3 yrs left on the Warranty. I have been told multiple stories & time frames to expect my refund. I was told it would take a MAXIMUM of 45 business days. Now, I'm being told there is NO time frame or known amount for my refund! Customer service representatives (on my 3rd call) were extremely rude & dismissive. I asked to speak to a Supervisor but "Kelvin" informed me that he is the highest ranking employee at Ox Car Care. He claimed to only answer to the Owner! LIARS! They NEVER called me back after multiple messages left requesting information on my refund. I left 3 messages but did not receive a single call back. I had to keep calling them. They are giving me the runaround & doing everything they can to keep my money as long as possible! I was lied to by the Customer Service Rep several times! He tried to tell me that there is not a set time frame for refunds to be processed. The 1st two Reps both told me that they had up to 45 business days to process & ship my refund check. It's been over 45 business days with no refund & dealing with the A$$holes that work there! AVOID AT ALL COST! STEER CLEAR! STILL WAITING FOR MY REFUND!!!”
“Do not trust this company! I was told that my payment would be deferred to a specific date. They debited my checking account three weeks before the date they promised they would start the payment back on. Now I have overdrafts! I called to speak to someone they blew it off. I asked to cancel now they want me to go print off a page and mail it to them in order to cancel my policy. Granted, it says I have to do it in writing in their policy. However I answered the cancellation form and used DocuSign and emailed it back to them. They're saying it's not a valid document. I spoke to a supervisor who said that basically it is what it is. They can't cancel it until I mail the document to them. How can you make your customers jump through hoops and you are the one responsible for the error. This seems like a scam. Buyer beware! I wish I would have read these reviews before purchasing. Now I have to buy a stamp and pay overdraft fees.”
“So I called to get information about the Ox services. I'm told special sign up 50 bucks 204 a month. 30 Day money back guarantee. They pay all repairs. Just walk into any ASE certified repair shop make a call they use the corporate Amex card and pay for said repairs. When I tell the guy thank you, I'm not moving forward as I'm not prepared to do so the person on the phone became relentless to sign me up. Down right rude to get me to say yes.
Thanks but no thank's.”
“***STOP DO NOT BUY ANY OX CAR CARE PLAN***
I first reported car problems (rack/pinion and tie rod) on 12/21/2022. They (ox car care) finally inspected it 12/29/2022. Today is 1/2/2023 and no response from ox car care. Meanwhile they’ve deducted my monthly payment.
Ox car care is the worse after market car warranty company as far as customer service, and their claims process.
Toco and protect My Car provide better customer service and process claims in 48 hours or less.
I hate ox car care and recommend all my fellow veterans, military, reservists, coast guard, and all first responders do not buy an ox car care policy/plan or to cancel existing plan for one previously mentioned.
As a disabled veteran I have shouldn’t have to choose between driving my car in its poor condition to my va Dr appointment or rescheduling it. As a new patient in the are I’m fortunate to get an appointment so soon, otherwise I had to wait until march. I don’t have the money to pay for transportation/ambulance to dr appointment. My having had triple bypass heart surgery, diabetes, hypertension, high cholesterol, kidney disorder, and several allergies makes my car vital to my maintaining my health. The delay in the repair of my vehicle due to the claims process of ox car care is endangering my health.
If I could have it my way they would pay for repairs, refund my monies, and I would go to a different warranty company.
Please allo my experience to benefit you.”
“The 49 down payment is to help refine the training of bogus information and lies about the policy. Total scam. Don't buy this and dont pay for training. Canceling is a nightmare full of last minute harassment.”
“I purchased a car sometime ago I wanted to get the ox auto extended warranty they told me was $50 to start in $199 a month which was fine three months Later it turns out I needed a new radiator and a couple of other things which were definitely under where in tear the company it was fixing my car reached out to them with my numbers and they refused to fix everything I ended up spending $5400 Ox offered nothing Not even adequate reason as to why they weren’t going to cover those things that needed to get repaired I spent $650 paying ask for something that they could never return on totally a scam”
“Sounds like all the warranty scams. Why the hell these people are allowed to operate baffles me! Must be how elected officials making 150k/year become millionaires so quickly...lobbying thieves.”
“They signed me up for the diamond package saying that's what I needed for my 14 Escape. Paid my initial fee and then my next month, but the next month there was an issue. They didn't get their money so they cancelled my account, without any notice or warning of any kind. Now they refuse to refund my money because they cancelled me!!!!! They are quick to sign you up and take advantage of seniors and disabled vets like myself. If you don't like it or want your money back you have to hire an attorney and pay a lot more just to get your money back. I suppose it's better to support a local attorney than Oxcarcare.”
“Had Carshield, Ox offered a better deal. Went with them simple as that. plus comes to find out my claim doesnt even get processed thru CS, they just sell the policy. Would rather go with someone who knows the product in & out instead of just marketing it.”
“My BMW broke down on me December 3rd 2022. I called Ox and let them know what happened. I had the car towed to BMW Ontario. The estimate given was a lot. So I had the car towed to a private shop that services BMW and Mercedes. I let Ox know that the car had been moved to another location where the estimate was very reasonable. I was told to send in the invoice AFTER I paid first and I would be reimbursed 50% .
After I paid the full amount and got the car home, I got an email denying my claim. I am the original owner of my BMW; I’ve had it for the past 16 years! I needed a break for the repair cost. So I called claims …
Hugh Hinds, Shawn and Christian laughed at me as they transferred my calls between themselves while telling me that the underwriting Dept decided my fate on the claim…Believe me, there is a place in hell for people that do this to senior citizens. We need to find Kathy Mc Donald the CEO and drag her there as well.
I’m glad my Beamer is fixed but I don’t appreciate the hell I was out thru with Ox the ass! They lied to me, took my money and laughed at me! I’ve never felt so ripped off in all my life! May they pay deeply!”
“Had this coverage for 9 months, finally made a proper claim for some water pump issues. paid my deductible after the claim was apprvd and they paid the shop for the bill... Saved about 2k. Pretty good if you ask me!!”
“I just want to thank the people who did a review on your service I was going to sign up but I'm glad I read the reviews first I hope they take out a court and get extra money from y'all cuz you're wrong Merry Christmas”
